Onboarding Specialist

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    "datePosted": "2026-03-31",
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    "description": "<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHO ARE WE? </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our vision is to transform human behaviour into actionable intelligence.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">SQREEM is a leading </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Cognitive AI company</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> specializing in delivering </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Behavioral Intelligence</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, a transformative approach to understanding, mapping, and predicting human behavior.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Using our proprietary </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Cognitive AI model</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">actionable intelligence</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> that businesses rely on to make smarter, more precise decisions.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our innovative technology powers </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ONE</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The result is the world’s largest library of privacy-first, </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">non-PII, GDPR-compliant intent and demographic signals</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, including ID-free cohorts that meet the highest global privacy and security standards, such as </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">HIPAA, COPPA, GDPR</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, and </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ISO-27001</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHAT WILL YOU BE DOING?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Onboarding Specialist is responsible for delivering a </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">structured, repeatable, and high-impact onboarding experience</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> that enables customers to quickly understand, activate, and gain value from the SQREEM platform.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role ensures that every customer moves from </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">first login → first insight → first campaign</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> as quickly and effectively as possible.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">How will YOU contribute to the Team? </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">1. Execute High-Impact Customer Onboarding</span></p>\n<p><span style=\"font-size: 12pt\">Lead customers through a structured onboarding process:</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Platform walkthrough and training</span></li>\n<li><span style=\"font-size: 12pt\">Persona and audience creation</span></li>\n<li><span style=\"font-size: 12pt\">Campaign setup and PMP activation</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Ensure every customer reaches time-to-value quickly.</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">2. Operationalize the Two-Phase Onboarding Model</span></p>\n<p><span style=\"font-size: 12pt\">Deliver onboarding in two key phases:</span></p>\n<p><span style=\"font-size: 12pt\">Phase 1: Intelligence</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Train users on audience discovery and persona building</span></li>\n<li><span style=\"font-size: 12pt\">Ensure customers understand insights and outputs</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Phase 2: Activation</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Guide users through campaign setup and PMP deal creation</span></li>\n<li><span style=\"font-size: 12pt\">Ensure successful activation within their DSP</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">3. Standardize and Scale Onboarding Workflows</span></p>\n<p><span style=\"font-size: 12pt\">Build repeatable processes including:</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Onboarding playbooks</span></li>\n<li><span style=\"font-size: 12pt\">Training decks and walkthroughs</span></li>\n<li><span style=\"font-size: 12pt\">Recorded tutorials and resources</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">The goal is to make onboarding consistent, scalable, and efficient.</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">4. Reduce Time to First Campaign</span></p>\n<p><span style=\"font-size: 12pt\">Own the metric of:</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Time from onboarding start → first live campaign</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Identify friction points and continuously improve the onboarding experience.</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">5. Collaborate with Customer Success</span></p>\n<p><span style=\"font-size: 12pt\">Ensure smooth transition from onboarding → ongoing success by:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Documenting account setup and goals</span></li>\n<li><span style=\"font-size: 12pt\">Highlighting risks or opportunities</span></li>\n<li><span style=\"font-size: 12pt\">Aligning on next steps for growth</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Success Metrics</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Time to first campaign activation</span></li>\n<li><span style=\"font-size: 12pt\">Onboarding completion rates</span></li>\n<li><span style=\"font-size: 12pt\">Customer satisfaction during onboarding</span></li>\n<li><span style=\"font-size: 12pt\">Early-stage retention (first 60–90 days)</span></li>\n<li><span style=\"font-size: 12pt\">Reduction in onboarding-related support requests</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHO ARE WE LOOKING FOR? </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">2–5 years in onboarding, implementation, or programmatic media</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong understanding of media workflows (DSPs, PMPs, targeting)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent communicator and trainer</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Highly organized and process-driven</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfortable working in fast-paced, high-growth environments</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHY THIS ROLE MATTERS</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Onboarding is where perception becomes reality. A strong onboarding experience ensures customers don’t just understand SQREEM—they </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">activate it, trust it, and scale with it</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">OUR ETIQUETTE </span></p>\n<p><span style=\"font-size: 12pt\">We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values: </span></p>\n<ul>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Innovation &amp; Agility</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Teamwork &amp; Collaboration</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Data Integrity &amp; Ethics</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Results driven performance</span></li>\n<li><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Human by design</span></li>\n</ul>\n<p><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">Our people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people.</span></p>\n<p><span style=\"color: rgb(20, 20, 20); font-size: 12pt\">We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">PERSONAL ATTRIBUTES</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">You are self-starter, independent, and problem-solving. You consider yourself a high-performance personality</span></li>\n<li><span style=\"font-size: 12pt\">Understand what it means to deliver excellence.</span></li>\n<li><span style=\"font-size: 12pt\">Good sense of humor and ability to stay calm under pressure.</span></li>\n<li><span style=\"font-size: 12pt\">Well-organised with excellent communication and time management skills.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 32, 96); font-size: 12pt; font-weight: bold\">WHAT CAN WE OFFER YOU </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Social work environment </span></li>\n<li><span style=\"font-size: 12pt\">Flexible working arrangements </span></li>\n<li><span style=\"font-size: 12pt\">Mentorship programs </span></li>\n<li><span style=\"font-size: 12pt\">Remote working support across multiple markets</span><span style=\"font-size: 12pt\">  </span></li>\n<li><span style=\"font-size: 12pt\">We are a team of passionate experts. We are not just leading this industry; we are defining it.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">Please send us your resume in English to </span><span style=\"font-size: 12pt; font-weight: bold\">[email protected]</span></p>",
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