Bell Captain - Full Time*$500 Sign-on Bonus

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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.41.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong>POSITION PURPOSE:</strong><p>Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami &nbsp;Group culture standards.</p><p>&nbsp;</p><p><strong>EXAMPLE OF DUTIES:</strong></p><p><strong>ESSENTIAL FUNCTIONS</strong></p><ul><li>Assign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li><li>Manage guest services operations.</li><li>Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li><li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral - Miami &nbsp;Group culture standards.</li><li>Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop.</li></ul><p>&nbsp;</p><p><strong>OTHER:</strong></p><p>Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.</p><p>Regular attendance in conformance with the standards, which may be established by Doral Golf <span style=\"background-color: transparent;\">Resort &amp; Spa from time to time, is essential to the successful performance of this position. &nbsp;</span></p><p>Associates with irregular attendance will be subject to disciplinary action, up to and including <span style=\"background-color: transparent;\">termination of employment.</span></p><p>Due to the industry that we are in, a need will occur for each associate to provide &ldquo;Lateral Service.&rdquo; &nbsp;Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. &nbsp;When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. &nbsp;If this is the case the leader is to be notified and the level of support that is being requested will be obtained.</p><p><br></p><p><strong>SUPPORTIVE FUNCTIONS&nbsp;</strong></p><p>In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.&nbsp;</p><ul><li>Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure Food and Beverage quality and experience processes adhere to brand standards.</li><li>Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests working closely with Attach&eacute; and other key departments.</li><li>Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction.&nbsp;</li></ul><p><strong>&nbsp;</strong></p><p><strong>PHYSICAL REQUIREMENTS:&nbsp;</strong></p><p><strong>&nbsp;</strong></p><p><strong>Frequency Key: Never &ndash; 0 hours; Rare &ndash; up to 1 hour; Occasional &ndash; 1-3 hours; Frequent &ndash; 3-6 Hours; Constant &ndash; 6-8 hours&nbsp;</strong></p><p><strong>&nbsp;</strong></p><p><strong><u>Physical Activity</u></strong><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<u>Frequency&nbsp;</u></strong></p><p>Sitting &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent&nbsp;</p><p>Walking &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Frequent&nbsp;</p><p>Climbing Stairs &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Occasional&nbsp;</p><p>Crouching/Bending/Stooping &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Occasional&nbsp;</p><p>Pushing/Pulling &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Occasional&nbsp;</p><p>Reaching &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constant&nbsp;</p><p>Grasping &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent&nbsp;</p><p>Talking &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Constant&nbsp;</p><p>Hearing &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constant&nbsp;</p><p>Lifting/Carrying &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Occasionally up to 25lb.</p><p>Near Vision &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constant&nbsp;</p><p>Far Vision &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constant&nbsp;</p><p>Smell &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Occasional&nbsp;</p><p>Travel &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Occasional</p><p>&nbsp;</p><p><strong>OTHER DUTIES&nbsp;</strong></p><p>Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. &nbsp; Demonstrate working knowledge of the service standards.</p><p>&nbsp;</p><h2><span style=\"font-size: 14px;\">SAFETY REQUIREMENTS&nbsp;</span></h2><h2><span style=\"font-size: 14px;\">Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. &nbsp;Associates will be trained in the proper use and care of any assigned PPE. &nbsp;It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.&nbsp;</span></h2><p><strong>&nbsp;</strong></p><p><strong>SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY</strong></p><ul><li>&nbsp;Knowledge of computer systems for registration, reservations and back up systems.</li><li>Mathematical comprehension to understand and interpret numbers as they apply to operations.</li><li>Ability to read, write, speak and understand the English language to communicate with guests and associates.</li><li>Ability to develop subordinates to enhance advancement in the resort and corporation.</li><li>Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy.</li><li>Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.</li><li>&nbsp;</li></ul><p><strong>EXPERIENCE</strong></p><p>Experience in a Supervisory role.</p><p>&nbsp;</p><p><strong>QUALIFICATION STANDARDS&nbsp;</strong></p><p>&nbsp;</p><p><strong>EDUCATION&nbsp;</strong></p><p>High school graduate or equivalent required. &nbsp;Four year college degree preferred.&nbsp;</p><p>&nbsp;</p><p><strong>EXPERIENCE&nbsp;</strong></p><p>Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation.</p><p>&nbsp;</p><p><strong>LICENSES OR CERTIFICATES&nbsp;</strong></p><p>CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates.</p><p>&nbsp;</p><p><strong>GROOMING/UNIFORMS&nbsp;</strong></p><p>All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.&nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>OTHER&nbsp;</strong></p><p>Additional language ability preferred.</p><p><span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; font-size: 14px; outline: none; color: rgb(0, 0, 0); font-family: arial, sans-serif;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; outline: none; font-weight: 700;\"><span style=\"box-sizing: border-box;\">*$500 Sign-on Bonus.&nbsp;</span></span></span><span style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: transparent; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; font-size: 14px; outline: none; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-weight: 700;\"><span style=\"box-sizing: border-box; outline: none;\"><span style=\"box-sizing: border-box;\">You will receive $250 &nbsp;upon a&nbsp;</span></span></span><span style='font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: transparent; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; font-size: 14px; outline: none; font-weight: 700; font-family: \"YACgEUFdPdA 0\", _fb_, auto; color: rgb(0, 0, 0);'><span style=\"box-sizing: border-box; outline: none; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box; outline: none;\"><span style=\"box-sizing: border-box;\">successful 90 day completion and $250 upon 180 day completion of employment.</span></span></span></span></p><p><b style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; outline: none; color: rgb(65, 65, 65); font-size: 14px; font-family: Calibri, sans-serif; text-align: justify;\" id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-origin: initial; background-clip: initial;\">Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee&rsquo;s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.</span></b></p></div></div></div></div></div></div></div></div></div>\n",
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