Customer Service- Team Leader

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    "description": "<p><strong>Customer Service Team Lead</strong></p>\r\n\r\n<div><strong>Location:</strong> Wentzville MO, 63385</div>\r\n\r\n<div><strong>Starting Rate:</strong> $23 per hour- <strong>Based on Experience</strong></div>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>We are a small shop that happens to serve neighbors all over the country. Customer Service is the front counter. When we do this well, a neighbor feels remembered, understood, and confident. When we do it poorly, it feels like a ticket queue.</p>\r\n\r\n<p><strong>This role is for a leader who wants both</strong><br />\r\nYou love helping teammates grow.<br />\r\nYou love helping neighbors get on their journey.</p>\r\n\r\n<p><strong>What you will do</strong><br />\r\n&bull; Lead with hospitality. Fast connection, real listening, calm confidence. A neighbor should feel like they reached a person, not a process.<br />\r\n&bull; Coach weekly. Not performative. Real reps. Clear expectations. Specific feedback. Clear is kind. Help people get better next week.<br />\r\n&bull; Handle the hard calls. De-escalate upset neighbors, own the problem, and drive it to resolution. No hiding behind policy.<br />\r\n&bull; Run the floor. Stay ahead of volume across calls, emails, chats, auths, and support work. Make smart tradeoffs so the team wins together.<br />\r\n&bull; Build one small shop behavior. Partner with other teams when the neighbor experience crosses boundaries. No they. Only we.<br />\r\n&bull; Teach the why. Connect daily work to the neighbor&rsquo;s journey so this job does not become task-land.<br />\r\n&bull; Model urgency and follow-through. If we say we are calling back within an hour, we do it. Period.</p>\r\n\r\n<p><strong>What good looks like here</strong><br />\r\n&bull; A teammate leaves your coaching session clearer, more confident, and with a specific next move.<br />\r\n&bull; An upset neighbor feels heard, then sees action, then trusts us again.<br />\r\n&bull; The team gets faster without getting colder.<br />\r\n&bull; People bring you problems and also bring ideas.</p>\r\n\r\n<p><strong>Who this is for</strong><br />\r\n&bull; You like a fast pace, but you do not get sloppy.<br />\r\n&bull; You can challenge directly while caring personally.<br />\r\n&bull; You have a bias for action. You do not wait for permission to be useful.<br />\r\n&bull; You care about craft. You want to get better and you want your team to get better.<br />\r\n&bull; You actually like people. Teammates and neighbors can feel it.</p>\r\n\r\n<p><strong>Qualifications</strong><br />\r\n&bull; 2+ years of relevant experience leading, coaching, or owning outcomes in a customer-facing environment<br />\r\n&bull; Strong emotional skill: de-escalation, empathic listening, and calm under pressure<br />\r\n&bull; Clear communication: you can set expectations without rambling or hedging<br />\r\n&bull; Reliable attendance and consistency (trust starts here)<br />\r\n&bull; High School Diploma or GED required. Associate degree preferred.<br />\r\n&bull; Flexible schedule availability (Team Leads balance coverage to match neighbor needs)</p>\r\n\r\n<p><strong>A note on culture</strong><br />\r\nWe are not looking for a nice supervisor who avoids hard conversations.<br />\r\nWe are looking for a coach who helps people grow, holds the line on standards, and keeps the work human.</p>\r\n\r\n<p><strong>Apply</strong><br />\r\nIf you read this and thought, &ldquo;Yep. That&rsquo;s me. I want to build a better version of the small shop,&rdquo; apply now</p>\r\n",
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