Supervisor, Front Desk (Full-Time; Varied Shift)

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    "ExternalDescriptionStr": "<p class=\"DefaultText\"><i><strong>Harrah’s Cherokee Casino Resort Position Description</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></i></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>POSITION TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;</strong>Supervisor, Front Desk&nbsp;</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>DIVISION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Hotel</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>DEPARTMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;</strong>Hotel Front Office, Hotel Tower IV Front Desk</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>GRADE/FLSA STATUS:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;</strong>S15 – Exempt</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>BADGE TYPE/COLOR:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;</strong>Key--Blue</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;</strong>Assistant Manager,<strong>&nbsp;</strong>Front Office</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>SUPERVISES:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Front Desk Clerk, Room Controller, Dual Rate Front Desk Clerk&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>JOB SUMMARY:&nbsp; </strong>Supervise the operation of the Hotel Front Office to achieve guest satisfaction and quality service while assuring compliance with policies and standard operating procedures. Assist in monitoring and controlling daily revenues and expenses.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></p><ul style=\"padding-left:24px;\"><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Provide extraordinary levels of guest service in Front Office Services</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Knowledge of every Front Office Position and is prepared to answer any Team Member’s questions concerning their job</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Coordinate job activities with Housekeeping and Casino Marketing to oversee timely guest check-in/check-out, ensure 100% guest satisfaction</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Ensure all Front Desk Clerks meet service standards</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Supervise the daily operations of the front desk&nbsp;</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Assign and oversee the duties of the guest service agents</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Create a weekly schedule&nbsp;</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Maintain supplies and inventory</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Troubleshoot all in-room movie/phone/billing problems</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Cancel room reservations according to established procedures</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Balance drawer bank daily</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as Self-Check-In, VIP Welcome, and Concierge</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Perform other tasks as assigned by the supervisor or manager</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Coordinate VIP arrivals, ensuring all arrangements have been made prior to arrival</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Resolve guest problems/complaints in an effective, friendly, courteous, and professional manner to ensure guest satisfaction</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Ensure timely and accurate performance appraisals and accurate work history entries</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Maintain knowledge of the hotel, community, and special events to provide guests with needed information accurately</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Process discrepancy reports, rate variations, and credit reports&nbsp;</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Coordinate package coupons with the marketing department</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .25in;\">Adhere to all regulatory, company, and department policies/procedures in an ethical manner &nbsp;</p></li><li><p style=\"tab-stops:list .25in;\">Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values&nbsp;</p></li></ul><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>MINIMUM QUALIFICATIONS:</strong></span></p><ul style=\"padding-left:24px;\"><li><p class=\"DefaultText\">High school diploma or GED required</p></li><li>An associate's degree from an accredited educational institution or related field is preferred</li><li><p class=\"DefaultText\">One year of supervisory experience in the Hospitality industry is required</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\"><span style=\"font-size:10.0pt;\"><strong>Must demonstrate the following essential knowledge and skills:</strong></span></p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Excellent interpersonal skills</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Excellent oral and written communication skills</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to lead and motivate others effectively</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .5in left .75in;\">Documented teamwork behaviors and attitudes</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .5in left .75in;\">Self-starter; must work without close supervision with knowledge in all areas of guest service</p></li><li><p class=\"DefaultText\" style=\"tab-stops:list .5in left .75in;\">Ability to handle multiple priorities in a fast-paced environment</p></li><li><p style=\"text-autospace:ideograph-numeric ideograph-other;\">Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in .75in;\">*Knowledge of LMS and Kronos</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in .75in;\">*Knowledge of Harrah's employment policies</p><p class=\"DefaultText\" style=\"tab-stops:.25in;\">*Not required at time of hire; may be learned in the probationary period agreed upon at time of hire.</p></li></ul><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:10.0pt;\"><strong>PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:</strong></span></p><ul><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to stoop, bend, reach, kneel, twist, and grip items</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to respond to visual and aural cues</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to read, write, speak, and understand English</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to work in a small, shared office space&nbsp;</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to lift up to 25 pounds and carry 5 pounds&nbsp;</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;text-autospace:ideograph-numeric ideograph-other;\">Must be physically mobile with reasonable accommodations</p></li><li><p class=\"DefaultText\" style=\"text-autospace:ideograph-numeric ideograph-other;\">Must be able to operate in mentally and physically stressful situations</p></li><li><p class=\"DefaultText\" style=\"text-autospace:ideograph-numeric ideograph-other;\">Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke</p></li><li><p class=\"DefaultText\" style=\"tab-stops:.25in;\">Must be able to work a flexible schedule, including weekends, evenings, and holidays</p></li></ul><p class=\"DefaultText\" style=\"tab-stops:.25in;\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size:8.0pt;\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.&nbsp; Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.&nbsp; &nbsp;6.13.25</span></p>",
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