Patron Services Representative

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    "description": "<p><strong><em>Job Title:</em></strong> Patron Services Representative</p>\n\n<p><strong><em>Department:</em></strong> Patron Services</p>\n\n<p><strong><em>Reports to:</em></strong> Director, Patron Services</p>\n\n<p><strong><em>Status: </em></strong> Part-time, non-exempt</p>\n\n<p> </p>\n\n<p><strong><em>Essential Job Functions:</em></strong></p>\n\n<ul>\n\t<li>Act as phone representative in taking inbound calls from Symphony patrons.</li>\n</ul>\n\n<ul>\n\t<li>Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.</li>\n\t<li>Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.</li>\n\t<li>Ensure the accurate processing and mailing of customer tickets.</li>\n\t<li>Engage successfully in cross-selling, up-selling, and donation asks.</li>\n\t<li>Balance daily receipts.</li>\n\t<li>Work box office concert duty, as scheduled.</li>\n\t<li>Perform additional duties as required by the Houston Symphony.</li>\n</ul>",
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