Reservations Agent - Full-time

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    "city": "Ivins",
    "region": "UT",
    "country": "United States",
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    "datePosted": "2026-05-20T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Black Desert Resort, located in the stunning landscape of Southern Utah, offer unique ultra-premium and wellness experiences amidst breathtaking natural scenery. Black Desert Resort features world-class accommodations, exceptional dining options, and a variety of premium amenities, including a championship 19-hole golf course designed by Tom Weiskopf. </p>\n<p> </p>\n<p><strong>Job Summary: </strong></p>\n<p> </p>\n<p>The Reservations Agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.</p>\n<p><strong> </strong></p>\n<p><strong>Job Specifications:</strong></p>\n<p><strong>Onsite:</strong> Black Desert Resort<strong>Shift & Schedule Availability:</strong> Year-Round / Full-Time <strong>Pay Rate:</strong> $15 - 17/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.</p>\n<p> </p>\n<p><strong>Why Join Us:</strong></p>\n<ul>\n <li><strong>Competitive Benefits:</strong> Comprehensive health insurance, 401K with company match, employee dining room, flexible time off, exclusive resort discounts, and employee complimentary hotel stay program.</li>\n <li><strong>Team-Focused Environment:</strong> Be part of a supportive reservations team committed to quality service and hospitality.</li>\n <li><strong>Career Growth:</strong> Opportunities to advance in reservations, sales, and leadership.</li>\n</ul>\n<h2>Responsibilities</h2>\n<p><strong>Key responsibilities including but not limited to</strong></p>\n<ul>\n <li>Handle incoming calls and emails for room reservations, modifications, and cancellations.</li>\n <li>Provide detailed information about resort amenities, services, room types, and rates.</li>\n <li>Use the reservations system to check availability and book reservations accurately.</li>\n <li>Assist guests with special requests and inquiries in a professional and courteous manner.</li>\n <li>Collaborate with other resort departments to ensure guest requirements are met.</li>\n <li>Process reservation-related paperwork and maintain accurate records.</li>\n <li>Follow up on guest bookings and confirmations.</li>\n <li>Identify and maximize room sales opportunities to enhance revenue.</li>\n <li>Address and resolve any issues or concerns that arise during the reservation process.</li>\n <li>Maintain up-to-date knowledge of resort events, promotions, and policies.</li>\n <li>Other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Previous experience in customer service or reservations is preferred but not required.</li>\n <li>Strong verbal and written communication skills.</li>\n <li>Proficiency in computer systems and ability to learn reservation management software.</li>\n <li>Excellent phone etiquette and customer service orientation.</li>\n <li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>\n <li>Detail-oriented with good organizational skills.</li>\n <li>Flexibility to work in shifts, including weekends and holidays.</li>\n</ul>\n<p>#blackdesertresort</p>\n<p> </p>",
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          "streetAddress": "1500 E Black Desert Dr",
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    "validThrough": "2027-05-20T04:00:00.000Z",
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      "name": "Black Desert Resort",
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      "sameAs": "www.coraltreehospitality.com/"
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    "occupationalCategory": "Revenue and Reservations"
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