Call Center Representative

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  "last_changed_at": "2026-06-18T14:05:34.366Z",
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  "language": "en",
  "location": {
    "raw": "Louisiana SPCA",
    "city": "New Orleans",
    "region": null,
    "country": "United States",
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  "inferred_at": "2026-06-16T13:47:05.057Z",
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  "detail": {
    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/3428640/Louisiana-SPCA/Call-Center-Representative",
    "job_type": "Full-time",
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      "jobTitle": "Call Center Representative",
      "moduleName": "Louisiana SPCA",
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    "apply_path": "/Recruiting/jobs/Apply/3428640",
    "html_title": "Louisiana SPCA - Call Center Representative",
    "description_html": "<p>&nbsp;&nbsp;</p><p><strong>Summary of Job:</strong></p><p>Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers. (Bilingual in Spanish preferred)</p><p><strong>Essential Functions:</strong></p><p>• Respond to questions from the public over the phone</p><p>• Log calls and caller information</p><p>• Learn LA/SPCA protocols to answer questions effectively</p><p>• Transfer out calls when necessary</p><p>• Educate the public on responsible pet ownership</p><p>• Promote and support the LA/SPCA’s programs and mission</p><p>• Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.</p><p>• Maintain a professional and friendly demeanor and provide good customer service</p><p>• Working courteously and cooperatively with other staff members and volunteers</p><p>• Maintain confidentiality regarding all calls</p><p>• Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.</p><p>• Other duties as requested by Supervisor</p><p><br></p><p><strong>Education and/or Experience:</strong></p><p>• Must have a high school diploma or G.E.D., some college preferred</p><p>• One year of customer service experience preferred</p><p>• Some data and analytics experience preferred</p><p><br></p><p><strong>Minimum Qualifications (or skills and knowledge):</strong></p><p><strong>*</strong><u><strong> Candidates with advanced proficiency in Spanish and English will have priority</strong></u></p><p>• Must be able to pass a criminal background check and pre-employment substance screening &amp; physical</p><p>• Strong interpersonal skills. Must be personable, outgoing, patient, professional, and able to get along well with a variety of people.</p><p>• Must be PC and Excel proficient, and able to handle multiple tasks at one time.</p><p>• Excellent written and oral communications skills.</p><p>• Maturity, good judgment and a professional personal appearance.</p><p>• Flexibility, ability to manage multiple tasks.</p><p>• The ability to remain pleasant and calm even in stressful situations.</p><p>• The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others.</p>",
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    "requirements_html": "<p>&nbsp;&nbsp;&nbsp;</p><p><strong>Physical Requirements:</strong></p><p>• Should not be allergic to animals; must be able to work around all animals</p><p>&nbsp;&nbsp;</p><p><strong>Working Environment:&nbsp;</strong></p><p>• &nbsp;Must be able to work <em><u><strong>in-person</strong></u></em> at the <strong>New Orleans location</strong>.&nbsp;</p><p>• Potentially subject to animal bites and scratches</p><p>• Works in an area with a high noise level.</p><p><br></p><p><strong>Benefits</strong> <strong>include but not limited to:</strong>&nbsp;</p><ul><li>Health Insurance, Life Insurance, 401K &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;match &nbsp;</li><li>PTO and paid holidays &nbsp;</li><li>Qualification and assistance for Public &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Service Loan Forgiveness &nbsp;</li></ul><p><strong>Salary Range:</strong> $15.00 - $18.75 per hour (commensurate with experience)&nbsp;</p>",
    "requirements_text": "Physical Requirements:\n • Should not be allergic to animals; must be able to work around all animals\n Working Environment:\n • Must be able to work in-person at the New Orleans location .\n • Potentially subject to animal bites and scratches\n • Works in an area with a high noise level.\n Benefits include but not limited to:\n Health Insurance, Life Insurance, 401K match\n PTO and paid holidays\n Qualification and assistance for Public Service Loan Forgiveness\n Salary Range: $15.00 - $18.75 per hour (commensurate with experience)"
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    "JobTitle": "Call Center Representative",
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    "Description": "",
    "JobLocation": {
      "Zip": "70114",
      "City": "New Orleans",
      "Name": "Louisiana SPCA",
      "Metro": "NEW ORLEANS",
      "State": null,
      "County": null,
      "Address": "1700 MARDI GRAS BLVD",
      "Country": "USA",
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      "ModuleId": 23460,
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    "LocationName": "Louisiana SPCA",
    "PublishedDate": "2026-06-04T14:42:31-05:00",
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