First Line Support

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  "last_changed_at": "2026-05-30T05:45:59.853Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Ta' Xbiex, Malta, XBX 1021, Malta",
    "city": "Ta' Xbiex",
    "region": "Malta",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:21:28.332Z",
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    "included": true,
    "location": {
      "raw": "Ta' Xbiex, Malta, XBX 1021, Malta",
      "city": "Ta' Xbiex",
      "region": "Malta",
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  "list_job": {
    "id": "153",
    "isRemote": null,
    "location": {
      "city": "Ta' Xbiex",
      "state": "Malta"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
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    },
    "departmentId": "18463",
    "locationType": "0",
    "jobOpeningName": "First Line Support",
    "departmentLabel": "Information Systems",
    "employmentStatusLabel": "Full Time"
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  "detail_job_opening": {
    "location": {
      "city": "Ta' Xbiex",
      "state": "Malta",
      "postalCode": "XBX 1021",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-04-09",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\">The Role</span></p>\n<p><br></p>\n<p>Our IT team is growing and we’re currently looking to recruit a<span style=\"font-weight: bold\"> 1st Line Support </span>to be the first point of contact for our colleagues’ IT needs. If you enjoy problem-solving, helping people, and working within a collaborative and supportive team, then Atlas is the right place for you. Previous IT experience is helpful, but not essential – we provide full on-the-job training to help you grow. With time, your expertise will become essential to supporting our IT environment and you’ll have the chance to build a career in technology.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">About You</span><br></p>\n<p><br></p>\n<p>You’re approachable, patient, and enjoy helping others, have good communication skills and an eye for detail. You find teamwork motivating and are eager to learn new skills.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li>Act as the first point of contact for IT-related queries (phone, email, helpdesk).</li>\n<li>Accurately log incidents and service requests in the helpdesk system.</li>\n<li>Diagnose and resolve common hardware, software, and network issues.</li>\n<li>Provide support for Microsoft 365, email, user accounts, and password resets.</li>\n<li>Set up and configure laptops, desktops, mobile devices, and peripherals.</li>\n<li>Escalate unresolved issues to 2nd Line Support or relevant teams with detailed documentation.</li>\n<li>Maintain a high standard of customer service and communication with end users.</li>\n<li>Follow IT policies and procedures, including security and data protection.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Requirements</span></p>\n<p><br></p>\n<ul>\n<li>Strong customer service and communication skills.</li>\n<li>Basic knowledge of Windows OS, Microsoft 365, and common business applications.</li>\n<li>Familiarity with helpdesk/ticketing systems.</li>\n<li>Ability to troubleshoot basic IT issues.</li>\n<li>Previous IT support experience is desirable, but not mandatory.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p><br></p>\n<p><span>#</span><span>TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.</span></p>\n<p><br></p>\n<p><span>We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, and staff discounts amongst others.</span></p>\n<p><br></p>\n<p><span>#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please read our Recruitment Privacy Policy, found <a href=\"https://www.atlas.com.mt/atlas-group-recruitment-privacy-policy/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a> before applying.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Application deadline: <span style=\"font-size: 12pt; font-weight: bold\">30th June 2026</span></span></p>",
    "compensation": null,
    "departmentId": "18463",
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    "jobOpeningName": "First Line Support",
    "departmentLabel": "Information Systems",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://atlasinsurancemalta.bamboohr.com/careers/153",
    "employmentStatusLabel": "Full Time"
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