Family Shelter Support Staff

{
  "content_hash": "c28ffb2417791ed95cc53d79889ab617d90c1ad15ab28a40ecfadc1057e8e9c9",
  "source_hash": "14da249be58c72a2c0291be4123c077a74e06a111c36b19743087de100071ade",
  "last_changed_at": "2026-05-30T05:43:51.528Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dennis, Massachusetts, 02660, United States",
    "city": "Dennis",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T10:40:07.769Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dennis, Massachusetts, 02660, United States",
      "city": "Dennis",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "55",
    "isRemote": null,
    "location": {
      "city": "Dennis",
      "state": "Massachusetts"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18607",
    "locationType": "0",
    "jobOpeningName": "Family Shelter Support Staff",
    "departmentLabel": "Homeless Services",
    "employmentStatusLabel": "Part-Time 25 hours"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dennis",
      "state": "Massachusetts",
      "postalCode": "02660",
      "addressCountry": "United States"
    },
    "datePosted": "2025-01-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold;\"><span style=\"font-size: 13px;\">Summary/Objective</span></span></p>\n<p>Provide shelter coverage and to assist in the overall maintenance of structured shelter environment. As with all shelter staff, the support worker is responsible for developing trusting, supportive and respectful relationships with guests and maintaining a safe and secure environment. This position requires you to collaborate with team members throughout the shift in accordance with program guidelines.</p>\n<p>The support staff position is an excellent opportunity to enter the human service field and receive comprehensive training.</p>\n<p><br></p>\n<p>Essential Functions</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Assist in orientation of new guests following the new arrival policy.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Maintain a safe, clean, and secure environment for all shelter Monitor </span><span style=\"font-size: 13px;\">&amp; </span><span style=\"font-size: 13px;\">participate in facility cleanliness, including office, staff bathroom, common area, kitchen, and grounds. Restock supplies as needed.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Communicate maintenance issues appropriately and according to established guidelines.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Monitor assigned POD by performing frequent safety rounds. Rounds must include hallways and the commonly used areas such as kitchen, laundry room, shower areas, child activity room, and computer room.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Ensure guests are complying with EOHLC Uniform Shelter Rules and Love Lane program rules and guidelines as they apply to the shift. </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Be able to enforce rules and regulations to ensure smooth operation of site.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Follow program guidelines to monitor guest’s entry and exit to site.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Provide guest support as deemed appropriate with </span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Keep shelter team informed of any situations that pose a threat to health &amp; safety to residents and staff</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Maintain privacy of guest information in accordance with agency policies, procedures, practices, and as required by law.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Transportation as required</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Required to attend and actively participate in meetings and trainings as requested.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Manage evening activities.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Complete all shift tasks according to program guidelines.</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Maintain record keeping on each shift following established guidelines. </span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px;\"><br></span>     Additional Duties</p>\n<p><span style=\"font-size: 13px;\">®          </span>Be available for guest emergencies</p>\n<p><span style=\"font-size: 13px;\">®</span><span style=\"font-size: 13px;\">           </span>Other duties as assigned by Operations Director or Program Director</p>\n<p><span style=\"font-size: 13px;\"> </span></p>\n<p>Required Qualifications, Education, and Experience</p>\n<p><span style=\"font-size: 13px;\">®         </span>Valid driver's license</p>\n<p><span style=\"font-size: 13px;\">®          </span>Ability to work effectively with diverse groups of people</p>\n<p><span style=\"font-size: 13px;\">®          </span>Demonstrated ability to work independently and as part of a team</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Able to set and observe appropriate boundaries with clients</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Ability to multi-task and remain calm in demanding and unpredictable situations</span></li>\n</ul>\n<p><span style=\"font-size: 13px;\"> </span></p>\n<p>Preferred Qualifications, Education, and Experience</p>\n<p><span style=\"font-size: 13px;\">®           </span>Bilingual</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Previous experience working in a homeless shelter environment or human service field</span></li>\n</ul>\n<p><span style=\"font-size: 13px;\"> </span></p>\n<p>Physical and Mental Job Requirements</p>\n<ul>\n<li><span style=\"font-size: 18px;\"> </span><span style=\"font-size: 13px;\">Use of and/or subject to:</span></li>\n</ul>\n<p><span>o     </span>Vehicle</p>\n<p>o    Computers/monitors</p>\n<ul>\n<li><span style=\"font-size: 22px;\"> </span><span style=\"font-size: 13px;\">Physical requirements:</span>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Occasional lifting/carrying up to 50 Ibs</span></li>\n</ul>\n</li>\n</ul>\n<p><span>o     </span>Occasional pushing up to 75 lbs</p>\n<p>o    Occasional pulling up to 75 lbs</p>\n<p><span>o      </span>Occasional bending</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Occasional squatting</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Occasional kneeling</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Occasional reaching</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Frequent standing</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Frequent sitting</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Frequent</span> <span style=\"font-size: 13px;\">walking</span></li>\n</ul>\n<p><span>o     </span>Constant handwriting and typing</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Constant visual perception</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Frequent</span> <span style=\"font-size: 13px;\">visual</span> <span style=\"font-size: 13px;\">inspection</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Frequent color distinction</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Constant</span> <span style=\"font-size: 13px;\">hearing</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Constant speaking</span></li>\n</ul>\n<p>o    Occasional smelling</p>\n<ul>\n<li><span style=\"font-size: 18px;\"> </span><span style=\"font-size: 13px;\">Mental requirements:</span>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Understand</span> <span style=\"font-size: 13px;\">and</span> <span style=\"font-size: 13px;\">apply</span> <span style=\"font-size: 13px;\">routine</span> <span style=\"font-size: 13px;\">verbal</span> <span style=\"font-size: 13px;\">and/or</span> <span style=\"font-size: 13px;\">written</span> <span style=\"font-size: 13px;\">instructions</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Understand and apply non-routine verbal and/or written instructions</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Understand complex problems and collaborate to explore alternative solutions</span></li>\n</ul>\n</li>\n</ul>\n<p><span>o     </span>Organize actions to complete sequential and/or routine tasks</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Organize and prioritize individual work schedule to manage multiple tasks and/or projects</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Make</span> <span style=\"font-size: 13px;\">decisions that have an impact on the individual's work</span></li>\n</ul>\n<p><span>o     </span>Make decisions that have an impact on the immediate work unit's operations and/or services</p>\n<p>o    Make decisions that have significant impact on a department's credibility, operations, and/or services</p>\n<ul>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Make</span> <span style=\"font-size: 13px;\">decisions </span><span style=\"font-size: 13px;\">that have an impact on the health and wellbeing of clients</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Communicate and exchange routine/basic information</span></li>\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px;\">Communicate and explain a variety of information</span></li>\n</ul>\n<p>o    Memorization/concentration</p>\n<p><span>o     </span>Learning/knowledge retention</p>\n<p>o    Emotional/behavioral self-regulation</p>\n<p><span>o     </span>Interacting with others</p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px;\"><br></span>Work Environment</p>\n<p><span style=\"font-size: 13px;\">®           </span>The functions of this role are conducted in an office environment</p>\n<p><span style=\"font-size: 13px;\">®         </span>This role is paid on an hourly basis.</p>\n<p><span style=\"font-size: 13px;\">®           </span>The hours of work for this position are: Varied.</p>\n<p>Hours - </p>\n<p>Support Staff evening shifts are:</p>\n<p>Mon &amp; Tues 3pm-11pm<br>Wed-Fri 3pm-11pm<br>Or<br>Mon-Wed 3pm-11pm<br>Thurs &amp; Fri 3pm-11pm<br>Support Staff weekend shifts are every other weekend: Saturday &amp; Sunday 8am-3pm &amp; 3pm-11pm</p>\n<p><span style=\"font-size: 15px;\"> </span></p>\n<p><span style=\"font-size: 13px;\"> </span></p>\n<p>AAP/EEO Statement</p>\n<p>The Housing Assistance Corporation (\"HAC\") is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.</p>\n<p><br></p>\n<p>It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.</p>\n<p><br></p>\n<p>Please inform us of any necessary accommodations required during the application process and/or at any time during employment.</p>\n<p><span style=\"font-size: 13px;\"> </span></p>\n<p>Other Duties</p>\n<p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>\n<p><span style=\"font-size: 13px;\"> </span></p>\n<p><br></p>",
    "compensation": "$19 per hour ",
    "departmentId": "18607",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Family Shelter Support Staff",
    "departmentLabel": "Homeless Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://housingassistance.bamboohr.com/careers/55",
    "employmentStatusLabel": "Part-Time 25 hours"
  }
}