Cloud Marketplace Operations Lead

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    "datePosted": "2026-05-18T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts, and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud, and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category.</p>\n<p> </p>\n<p>One Identity is seeking a <strong>Cloud Marketplace Operations Lead</strong> to own the governance, technical execution, and operational lifecycle of our solutions within the <strong>Azure and AWS Marketplaces</strong>. This role is the operational backbone of our SaaS-first strategy, ensuring that our evolving portfolio is transactable, compliant with cloud provider requirements, and optimized for customer procurement via cloud-committed spend.</p>\n<p>You will work directly with the <strong>Global Channel Strategy Director</strong> and the <strong>Marketplace Alliance Owner</strong> to bridge the gap between high-level partnership strategy and day-to-end transactional success. </p>\n<p> </p>\n<h2>Responsibilities</h2>\n<li><strong> Governance & Portfolio Management</strong></li>\n<ul>\n <li><strong>Partner Center & Portal Ownership:</strong> Serve as the primary admin and accountable owner for <strong>Microsoft Partner Center</strong> and <strong>AWS Management Portal</strong>, managing user permissions and access levels.</li>\n <li><strong>Operational Governance:</strong> Develop and publish internal governance policies, including SLAs for listing updates and new product launches.</li>\n <li><strong>Portfolio Consistency:</strong> Ensure all marketplace listings across Azure and AWS appear as a cohesive portfolio, adhering to both One Identity brand standards and cloud provider policies.</li>\n <li><strong>Lifecycle Maintenance:</strong> Manage the end-to-end lifecycle of all offers (SaaS, VM, etc.), including change logs for metadata, billing models, and contact updates.</li>\n</ul>\n<li><strong> Technical & Sales Integration</strong></li>\n<ul>\n <li><strong>Technical Decision Maker:</strong> Oversee backend technical integrations (e.g., SaaS Accelerators, architectural diagrams, and metering APIs) to ensure listings are fully functional and co-sell ready.</li>\n <li><strong>Transaction Execution:</strong> Manage the \"Opportunity-to-Cash\" workflow for Private Offers (AWS CPPO/MPPO and Azure Private Offers), ensuring custom terms and pricing are accurately deployed.</li>\n <li><strong>Issue Resolution:</strong> Identify and resolve technical or administrative blockers (e.g., SaaS registration errors) that could delay or disrupt marketplace transactions.</li>\n <li><strong>Sales Operations Alignment:</strong> Integrate marketplace processes into existing sales operations and finance policies to ensure seamless revenue recognition and reporting.</li>\n</ul>\n<li><strong> Field Enablement & Co-Sell Operations</strong></li>\n<ul>\n <li><strong>Internal SME:</strong> Act as the subject matter expert on marketplace features, roadmap details, and partner incentives (e.g., <strong>MACC</strong> and <strong>EDP</strong>).</li>\n <li><strong>Enablement Strategy:</strong> Create and deliver training content, webinars, and \"office hours\" for the One Identity sales field and internal channel managers.</li>\n <li><strong>Channel Integration:</strong> Manage the operational requirements for <strong>Multiparty Private Offers (MPO)</strong> and <strong>CPPO</strong>, enabling our reseller ecosystem to transact via the marketplace.</li>\n <li><strong>Lead Management:</strong> Monitor and manage the flow of leads, referrals, and deal registrations within the provider portals. Manage the identification and loading of leads from SFDC.</li>\n <li><strong>Tackle.oi – </strong>work with our partner to optimise their skills and services</li>\n</ul>\n<li><strong> Data & Performance Reporting</strong></li>\n<ul>\n <li><strong>Performance Tracking:</strong> Own the data and reporting necessary for weekly status updates, focusing on marketplace-originated revenue and personal productivity.</li>\n <li><strong>Root Cause Analysis:</strong> Document recurring blockers (technical, financial, or legal) and take proactive action to remove friction from the sales cycle.</li>\n <li><strong>Certification Management:</strong> Track and take action to maintain all relevant partner and offer certifications required by Microsoft and AWS.</li>\n</ul>\n<h2>Qualifications</h2>\n<p> </p>\n<ul>\n <li>5+ years in Sales/Channel Operations or Marketplace Management within a SaaS environment.</li>\n <li>Hands-on proficiency with <strong>Microsoft Partner Center</strong> and <strong>AWS Marketplace Management Portal</strong>.</li>\n <li>Understanding of SaaS billing models, API-based metering, and cloud architectural requirements.</li>\n <li>Strong experience in project management, specifically in creating governance guides and maintaining change logs.</li>\n <li>Advanced experience with <strong>Salesforce</strong> and familiarity with marketplace tools like <strong>Tackle.io</strong>.</li>\n</ul>\n<p><strong>Strategic Impact</strong></p>\n<p>As One Identity continues to shift toward a SaaS delivery model, this role ensures our operational infrastructure remains ahead of our product innovation. You will be responsible for ensuring that there are zero operational obstacles between our solutions and our customers' cloud budgets, directly contributing to the growth and scalability of our global channel business.</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p>Company Description </p>\n<p>One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. </p>\n<p> </p>\n<p>When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. </p>\n<p> </p>\n<p>Why work with us? </p>\n<p>-Life at One Identity means collaborating with dedicated professionals with a passion for technology. </p>\n<p>-When we see something that could be improved, we get to work inventing the solution. </p>\n<p>-Our people demonstrate our winning culture through positive and meaningful relationships. </p>\n<p>-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. </p>\n<p>-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. </p>\n<p> </p>\n<p>One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. </p>\n<p> </p>\n<p>Come join us. For more information, visit us on the web atOne Identity Careers | Explore Opportunities with the OI Team </p>\n<p> </p>\n<p>Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general. </p>\n<p> </p>\n<p> </p>\n<p>#LI-NM1</p>\n<p> </p>\n<p> </p>",
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