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Customer Care Specialist- Utica, Latham, or Glens Falls

5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001 · 185 Genesee St Office, Utica, NY, US, Utica, NY · Active · $20–$23 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001
TitleCustomer Care Specialist- Utica, Latham, or Glens Falls
Normalized title-
Department / team-
LocationNY, United States
Work model-
Employment type-
Salary$20–$23 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-20 / 2026-06-20

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Linked records

Company5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001
Sourceba152732-25b4-4ef1-8794-9088fe8b500f
ATS providerADP Workforce Now Recruiting

Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Customer Care Center team as: Call Center Specialist This opportunity may be perfect for you if you have experience in: > Providing an Excellent Customer Experience > Strong Communication Skills > Attention to detail About this position: The Call Center Specialist serves as first point of contact between our Company and our current and potential customers most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own every customer interaction and use knowledge of Company systems, products, services, and programs to effectively offer solutions to customer needs, resolutions to complaints, and answers to inquiries. Collaborates with other departments as needed to serve customers. This position can be located at our 185 Genesse Street location in Utica, Latham Office, or Headquarters in Glens Falls. Essential Job Functions: > Field incoming customer service calls and electronic communications referencing knowledge of Company operations, products, services, and programs. Complete required system testing. > Ensure compliance with regulatory requirements and Company policies by adhering to procedures. > Research and resolve customer inquiries at first point of contact; collaborate with departments as needed and follow-up to ensure satisfactory resolution for customer. > Identify sales and customer relationship opportunities by actively participating in sales/referral programs; make appropriate referrals by matching customer needs to appropriate solution. > Review data for missing information and proper authorizations in timely manner according to department policies and procedures. > File documents manually and electronically based on established criteria; complete projects or other tasks as assigned. > Operate Interactive Teller Machine and open Company products and services upon request by customer while following policies, procedures, and regulatory requirements. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > High School Diploma or equivalent experience required > 2 years of experience in financial institution or call center environment preferred Skills/Knowledge: > Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management > Proven quality customer service skill; ability to use active listening techniques to identify customer needs > Exceptional telephone manner and ability to handle telephone and other technology simultaneously > Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines > Proficient in Microsoft Office Suite including: Word, Excel, and Outlook; ability to learn new programs as initiated > Demonstrated sales skills; ability and willingness to learn products and sales strategies Physical Demands and Work Environment: > Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time > Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations > Ability to lift and/or move up to 15 pounds > Work is performed primarily in a professional office environment What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Full job record

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Last Seen At2026-06-20 13:43:44Z
Last Checked At2026-06-20 13:43:44Z
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    "requisitionDescription": "<div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;' data-pasted=\"true\"><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our <strong>Customer Care Center</strong> team as:&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#A80000;'>Call Center Specialist</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>This opportunity may be perfect for you if you have experience in:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; </span></strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Providing an Excellent Customer Experience</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; </span></strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Strong Communication Skills</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; </span></strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Attention to detail&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>About this position:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>The Call Center Specialist serves as first point of contact between our Company and our current and potential customers most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own every customer interaction and use knowledge of Company systems, products, services, and programs to effectively offer solutions to customer needs, resolutions to complaints, and answers to inquiries. Collaborates with other departments as needed to serve customers. <u>This position can be located at our 185 Genesse Street location in Utica, Latham Office, or Headquarters in Glens Falls.&nbsp;</u></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Essential Job Functions:</span></u></strong></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;'><span style=\"font-size:16px;line-height:107%;\">&gt;&nbsp;</span><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>Field incoming customer service calls and electronic communications referencing knowledge of Company operations, products, services, and programs. Complete required system testing.&nbsp;</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Ensure compliance with regulatory requirements and Company policies by adhering to procedures.</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Research and resolve customer inquiries at first point of contact; collaborate with departments as needed and follow-up to ensure satisfactory resolution for customer.</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Identify sales and customer relationship opportunities by actively participating in sales/referral programs; make appropriate referrals by matching customer needs to appropriate solution.</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Review data for missing information and proper authorizations in timely manner according to department policies and procedures.</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; File documents manually and electronically based on established criteria; complete projects or other tasks as assigned.</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Operate Interactive Teller Machine and open Company products and services upon request by customer while following policies, procedures, and regulatory requirements.</span></p><p style='margin-right:0in;margin-left:.3in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;text-indent:-.3in;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>What you will need to thrive in this role:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Education/Certifications:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; High School Diploma or equivalent experience required</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; 2 years of experience in financial institution or call center environment preferred</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Skills/Knowledge:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Proven quality customer service skill; ability to use active listening techniques to identify customer needs</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Exceptional telephone manner and ability to handle telephone and other technology simultaneously</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Proficient in Microsoft Office Suite including: Word, Excel, and Outlook; ability to learn new programs as initiated</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Demonstrated sales skills; ability and willingness to learn products and sales strategies&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>Physical Demands and Work Environment:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Ability to lift and/or move up to 15 pounds</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Work is performed primarily in a professional office environment</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>What we will bring to the table:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Medical, Dental, and Vision Insurance and Flexible Spending Plan</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Education and Tuition Reimbursement</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Employee Assistance Program for our employees and their immediate family members</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation&rsquo;s leading publications and bank-rating firms.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company&rsquo;s annual bonus program, subject to individual and company performance.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;background:white;'>L1-st1</span></p><p><br></p><p><br></p></div></div></div></div>\n",
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