Part Time Front Desk Agent Overnight-IHG Army Hotels-San Antonio,Tx

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    "ExternalDescriptionStr": "<p style=\"margin-left: 4in;\"><i><span><strong>Job Overview:</strong></span></i></p><p><span>Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.&nbsp; This position works during the overnight shift.</span></p><p><i><span><strong>Duties and Responsibilities:&nbsp;</strong></span></i></p><ul><li><span>Welcome guests in a friendly, prompt and professional manner.&nbsp;</span></li><li><span>Register guests, issue room keys, provide information on hotel services and room location.&nbsp; &nbsp; &nbsp;</span></li><li><span>Answer phones in a prompt and courteous manner.</span></li><li><span>Up-sell rooms where possible to maximize hotel revenue.&nbsp; &nbsp;</span></li><li><span>Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.</span></li><li><span>Complete and transmit daily accounting reports and prepare them for review by hotel management</span></li><li><span>Issue, control and release guest safe-deposit boxes.</span></li><li><span>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</span></li><li><span>Respond appropriately to guest complaints.&nbsp; Make appropriate service recovery gestures in order to ensure total guest satisfaction.&nbsp;</span></li><li><span>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.&nbsp;</span></li><li><span>Promote teamwork and quality service through daily communications and coordination with other departments.&nbsp;</span></li><li><span>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</span></li></ul><p>&nbsp;</p><p><i><span><strong>Qualifications and Requirements:</strong></span></i></p><p><span>High School diploma or equivalent, plus one-year front desk/guest service experience.&nbsp; Some college preferred.&nbsp; Must speak fluent English.&nbsp; Other languages preferred.</span></p><p><span>This job requires ability to perform the following:</span></p><ul><li><span>Frequently standing up behind the desk and front office areas</span></li><li><span>Carrying or lifting items weighing up to 50 pounds</span></li><li><span>Handling objects, products and computer equipment</span></li><li><span>Use a keyboard to operate various property management and reservations systems, etc.</span></li></ul><p><span>Other:</span></p><ul><li><span>Communication skills are utilized a significant amount of time when interacting with guests and employees.</span></li><li><span>Reading and writing abilities are utilized often.&nbsp;</span></li><li><span>Basic math skills are used frequently.</span></li><li><span>Problem solving, reasoning, motivating and training abilities are often used.</span></li><li><span>Required to work the overnight shift</span></li><li><span>May be required to work other shifts, weekends, and/or holidays.</span></li><li><span>Pay Rate $15.00 - $21.92</span></li></ul><p>&nbsp;</p><p><span><strong>Work Area:&nbsp; Front Office</strong></span></p><p><span><strong>The statements in this job description are intended to represent the key duties and level of work being performed.&nbsp;They are not intended to be ALL responsibilities or qualifications of the job.&nbsp; &nbsp;This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.</strong>&nbsp;</span></p>",
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