Field Support Representative

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    "ExternalDescriptionStr": "<p style=\"margin:0px;\"><span style=\"font-family:'Century Gothic',sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Overview:&nbsp;</strong></span></span></p><p style=\"margin:0px;\"><span style=\"font-family:'Century Gothic',sans-serif;\"><span style=\"font-size:10.0pt;\">Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment.</span></span></p><p style=\"margin:0px;\">&nbsp;</p><p style=\"margin:0px;\"><span style=\"font-family:'Century Gothic',sans-serif;\"><span style=\"font-size:10.0pt;\">Pay is 15.00/hour&nbsp;</span></span></p>",
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    "CorporateDescriptionStr": "<div>\n Product Connections is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.\n</div>\n<div>\n As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel.\n</div>\n<div>\n With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt—let’s build something great together.\n</div>\n<div>\n Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact <b>[email protected]</b>. Be sure to include \"Applicant Accommodation\" in the subject of your email to expedite the request.&nbsp;&nbsp;\n</div>\n<div>\n Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.&nbsp;&nbsp;\n</div>\n<div>\n The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)\n</div>\n<div>\n By applying, you agree to our <a href=\"https://www.acosta.group/privacy-policy/\" target=\"_blank\">Privacy Policy</a>&nbsp;and <a href=\"https://www.acosta.group/terms-and-conditions-of-use/\" target=\"_blank\">Terms and Conditions of Use</a>.\n</div>\n<div>\n <b>#DiscoverYourPath</b>\n</div>",
    "ExternalPostedStartDate": "2026-05-20T13:54:01+00:00",
    "ExternalQualificationsStr": "<p><strong>Qualifications:</strong></p><p>Education / Experience:</p><p>&nbsp;</p><p>High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry.</p><p>&nbsp;</p><p>Skills &amp; Abilities:</p><p>&nbsp;</p><ul><li>Possess telephone and interpersonal and rapport building skills</li><li>Demonstrate problem-solving and decision-making skills</li><li>Strong communication skills, both written and verbal</li><li>Active listening skills</li><li>Adept time management and organizational skills</li><li>Adaptability and flexibility</li><li>Comfort working in a fast-paced environment</li><li>Basic troubleshooting skills</li></ul><p>Computer Skills/Tools &amp; Technology:</p><p>&nbsp;</p><p>Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred. Experience in BMC Helix and/or other call center databases preferred</p><p>&nbsp;</p><p>Physical Demands:</p><p>&nbsp;</p><p>While performing the duties of this position, the team member is regularly required to be able to:</p><p>&nbsp;</p><p>Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. Light to moderate lifting may be required from time-to-time</p><p>&nbsp;</p><p>Work Environment:</p><p>&nbsp;</p><p>Hybrid Office/Remote environment. Remote work or work from home days (Hybrid Office) will require a steady internet connection and a quiet workspace.</p><p>&nbsp;</p><p>Language Skills:</p><p>&nbsp;</p><p>English is the primary language skill; however, bilingual skills may be required based on business necessity.</p><p>&nbsp;</p><p>Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>&nbsp;</p><p>Under the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job. We are an Equal Opportunity employer.</p>",
    "InternalQualificationsStr": "<p><strong>Qualifications:</strong></p><p>Education / Experience:</p><p>&nbsp;</p><p>High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry.</p><p>&nbsp;</p><p>Skills &amp; Abilities:</p><p>&nbsp;</p><ul><li>Possess telephone and interpersonal and rapport building skills</li><li>Demonstrate problem-solving and decision-making skills</li><li>Strong communication skills, both written and verbal</li><li>Active listening skills</li><li>Adept time management and organizational skills</li><li>Adaptability and flexibility</li><li>Comfort working in a fast-paced environment</li><li>Basic troubleshooting skills</li></ul><p>Computer Skills/Tools &amp; Technology:</p><p>&nbsp;</p><p>Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred. Experience in BMC Helix and/or other call center databases preferred</p><p>&nbsp;</p><p>Physical Demands:</p><p>&nbsp;</p><p>While performing the duties of this position, the team member is regularly required to be able to:</p><p>&nbsp;</p><p>Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. Light to moderate lifting may be required from time-to-time</p><p>&nbsp;</p><p>Work Environment:</p><p>&nbsp;</p><p>Hybrid Office/Remote environment. Remote work or work from home days (Hybrid Office) will require a steady internet connection and a quiet workspace.</p><p>&nbsp;</p><p>Language Skills:</p><p>&nbsp;</p><p>English is the primary language skill; however, bilingual skills may be required based on business necessity.</p><p>&nbsp;</p><p>Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>&nbsp;</p><p>Under the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job. We are an Equal Opportunity employer.</p>",
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