12-250 Slot Operations Supervisor

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    "description": "<p><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-style:italic\">Summary/Objective </span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">As a direct report to the Manager - Slot/Sports Book Operations, the Slot Operations Supervisor is responsible for overseeing the performance of the slot operations team, ensuring exceptional guest service, and supporting the smooth functionality of slot machines across the floor. This position is a key player in maintaining operational efficiency, resolving technical issues, and ensuring compliance with internal and regulatory standards. Success in this role means leading by example, supporting team growth, and ensuring guests feel welcomed, assisted, and appreciated.</span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #90a1cf 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-style:italic\">Key Accountabilities&shy;</span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Supervise daily slot operations to ensure smooth and compliant performance across all shifts.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">As directed/assigned by the Manager - Slot/Sports Book Operations, schedule, assign, and monitor floor Attendants.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Provide shift leadership, monitor service coverage, and ensure breaks and relief are properly assigned</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Train, support, and evaluate slot personnel.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Orient new staff, reinforce performance expectations, and communicate concerns to management.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Recommend coaching or disciplinary action when performance issues arise.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Maintain operational status of slot machines.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Perform basic troubleshooting and follow manufacturer care guidelines.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Report major malfunctions and log all technical issues promptly.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Ensure high standards of customer service and guest engagement.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Respond to guest service calls including jackpots, fills, and light notifications.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Assist with Players Club sign-ups and promote ongoing casino loyalty initiatives.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Assist in money handling procedures and compliance-related tasks.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Perform kiosk disputes, minor machine issues, and jackpot validations with high accuracy.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Maintain proper documentation and follow Title 31 compliance procedures.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Support departmental coordination and continuity.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Document shift activities and communicate key updates to the incoming team.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Maintain a clean and safe work area in accordance with gaming regulations and company safety policies.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:4px; margin-bottom:3px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\">Promote a team environment and uphold the UMCH service standards.</span></b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px; list-style-type:square\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Assist coworkers as needed and contribute to a culture of collaboration and accountability.</span></span></span></li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">Report all tips received while fulfilling job duties as required by policy.</span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "qualifications": "<p><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-style:italic\">Qualifications</span></span></span></span></span></p>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">General</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Must be fluent in English with strong verbal and written communication skills</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Must be able and willing to work a flexible schedule including weekends and holidays</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Must pass a drug test.</span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Education</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">High school diploma or GED required</span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Experience</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">At least 1 year of supervisory experience in Slot Operations or equivalent role </span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">At least 2 years of experience in Slots or a similar role (preferably with increasing responsibilities/duties)</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Experience with troubleshooting slot equipment or gaming floor operations preferred</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Familiarity with player engagement programs or casino loyalty initiatives is beneficial</span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Knowledge, Skills, and Abilities (KSAs)</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Strong math proficiency and the ability to pass a math skills test</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Attention to detail in all money-handling tasks, including fills, drops, and reporting</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Strong interpersonal skills and a service-first mindset</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Proficient in Microsoft Office and capable of using standard office and casino equipment (10-key, phones, radios, etc.)</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:9.0pt\"><span calibri=\"\" style=\"font-family:\">Working knowledge of gaming equipment hardware is preferred</span></span></li>\r\n</ul>\r\n",
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