Go-to-Market Enablement Manager (1326)

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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Go-to-Market Enablement Manager&nbsp;| Ripple Fiber</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We are looking for a&nbsp;Go-to-Market Enablement Manager&nbsp;to join&nbsp;our&nbsp;growing team.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About Ripple Fiber</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About our culture</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the role</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The Go-to-Market Enablement Manager plays a critical role in ensuring customer-facing teams are prepared, informed, and aligned when new products, pricing, offers, campaigns, and operational changes go to market. This role sits at the intersection of marketing, sales, product, customer experience and operations &mdash; translating strategy into clear, actionable training and communication for frontline teams.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">This position is ideal for someone who combines strong communication and training skills with operational discipline, project management capability, and a passion for helping teams execute successfully.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities:</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lead go-to-market enablement efforts for new product launches, pricing updates, promotional campaigns, and customer experience initiatives</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and maintain training materials, launch guides, FAQs, process documentation, internal communications, and knowledge content for customer-facing teams</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Create scalable enablement programs for Residential Inside Sales, Door-to-Door Sales, Customer Support, and other frontline teams</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Partner closely with Marketing, Sales, Product, Operations, and Customer Experience teams to ensure organizational readiness ahead of launches and commercial changes</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Build launch checklists and communication frameworks to ensure teams understand what is changing, when it is changing, and how it impacts customers</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate and facilitate training sessions, launch calls, workshops, and ongoing reinforcement programs</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure products, pricing, offers, customer messaging, and operational workflows are consistently communicated across the organization</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Identify gaps in frontline knowledge and execution, then build plans to improve performance and consistency</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support continuous improvement efforts by gathering feedback from frontline teams and incorporating learnings into future launches and training content</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain centralized repositories of enablement and training content to improve organizational consistency and speed</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Help establish scalable communication and launch processes that improve execution across departments</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Act as a connective point between strategy and execution, helping ensure Ripple Fiber launches are operationally sound and customer ready</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications:</b>&nbsp;</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">5+ years of experience in sales enablement, training, go-to-market operations, customer experience, product marketing, communications, or related fields</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience supporting customer-facing teams in a fast-paced, high-growth environment</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong written and verbal communication skills with the ability to simplify complex information into actionable guidance</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional organizational and project management skills with strong attention to detail</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience building training materials, presentations, process documentation, and operational communications</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to manage multiple priorities and shifting timelines simultaneously</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Comfortable operating cross-functionally across marketing, sales, operations, and customer support organizations</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong facilitation and presentation skills</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with CRM and workflow tools such as HubSpot, Salesforce, Confluence, or similar platforms is preferred</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Telecommunications, broadband, fiber, or subscription-based service experience is a plus</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What Success Looks Like</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Customer-facing teams consistently understand and execute against current products, pricing, offers, and customer experience workflows</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Product and promotional launches happen with fewer operational breakdowns and escalations</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Training and communication materials are clear, centralized, and easily accessible</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Frontline teams feel informed, prepared, and supported</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-functional stakeholders operate with greater alignment and accountability</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Customers experience smoother onboarding, installation, billing, and service interactions</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We offer competitive pay, comprehensive health benefits, 401(k) with company&nbsp;match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><i>Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.</i></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n",
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Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our culture&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the role&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Go-to-Market Enablement Manager plays a critical role in ensuring customer-facing teams are prepared, informed, and aligned when new products, pricing, offers, campaigns, and operational changes go to market. This role sits at the intersection of marketing, sales, product, customer experience and operations &mdash; translating strategy into clear, actionable training and communication for frontline teams.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis position is ideal for someone who combines strong communication and training skills with operational discipline, project management capability, and a passion for helping teams execute successfully.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tLead go-to-market enablement efforts for new product launches, pricing updates, promotional campaigns, and customer experience initiatives\\r\\n\\tDevelop and maintain training materials, launch guides, FAQs, process documentation, internal communications, and knowledge content for customer-facing teams\\r\\n\\tCreate scalable enablement programs for Residential Inside Sales, Door-to-Door Sales, Customer Support, and other frontline teams\\r\\n\\tPartner closely with Marketing, Sales, Product, Operations, and Customer Experience teams to ensure organizational readiness ahead of launches and commercial changes\\r\\n\\tBuild launch checklists and communication frameworks to ensure teams understand what is changing, when it is changing, and how it impacts customers\\r\\n\\tCoordinate and facilitate training sessions, launch calls, workshops, and ongoing reinforcement programs\\r\\n\\tEnsure products, pricing, offers, customer messaging, and operational workflows are consistently communicated across the organization\\r\\n\\tIdentify gaps in frontline knowledge and execution, then build plans to improve performance and consistency\\r\\n\\tSupport continuous improvement efforts by gathering feedback from frontline teams and incorporating learnings into future launches and training content\\r\\n\\tMaintain centralized repositories of enablement and training content to improve organizational consistency and speed\\r\\n\\tHelp establish scalable communication and launch processes that improve execution across departments\\r\\n\\tAct as a connective point between strategy and execution, helping ensure Ripple Fiber launches are operationally sound and customer ready\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\t5+ years of experience in sales enablement, training, go-to-market operations, customer experience, product marketing, communications, or related fields\\r\\n\\tExperience supporting customer-facing teams in a fast-paced, high-growth environment\\r\\n\\tStrong written and verbal communication skills with the ability to simplify complex information into actionable guidance\\r\\n\\tExceptional organizational and project management skills with strong attention to detail\\r\\n\\tExperience building training materials, presentations, process documentation, and operational communications\\r\\n\\tAbility to manage multiple priorities and shifting timelines simultaneously\\r\\n\\tComfortable operating cross-functionally across marketing, sales, operations, and customer support organizations\\r\\n\\tStrong facilitation and presentation skills\\r\\n\\tExperience with CRM and workflow tools such as HubSpot, Salesforce, Confluence, or similar platforms is preferred\\r\\n\\tTelecommunications, broadband, fiber, or subscription-based service experience is a plus\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat Success Looks Like\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCustomer-facing teams consistently understand and execute against current products, pricing, offers, and customer experience workflows\\r\\n\\tProduct and promotional launches happen with fewer operational breakdowns and escalations\\r\\n\\tTraining and communication materials are clear, centralized, and easily accessible\\r\\n\\tFrontline teams feel informed, prepared, and supported\\r\\n\\tCross-functional stakeholders operate with greater alignment and accountability\\r\\n\\tCustomers experience smoother onboarding, installation, billing, and service interactions\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company&nbsp;match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.\\r\\n\\r\\n&nbsp;\\r\\nQualifications\",\"responsibilities\":\"Go-to-Market Enablement Manager&nbsp;| Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are looking for a&nbsp;Go-to-Market Enablement Manager&nbsp;to join&nbsp;our&nbsp;growing team.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our culture&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the role&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Go-to-Market Enablement Manager plays a critical role in ensuring customer-facing teams are prepared, informed, and aligned when new products, pricing, offers, campaigns, and operational changes go to market. This role sits at the intersection of marketing, sales, product, customer experience and operations &mdash; translating strategy into clear, actionable training and communication for frontline teams.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis position is ideal for someone who combines strong communication and training skills with operational discipline, project management capability, and a passion for helping teams execute successfully.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tLead go-to-market enablement efforts for new product launches, pricing updates, promotional campaigns, and customer experience initiatives\\r\\n\\tDevelop and maintain training materials, launch guides, FAQs, process documentation, internal communications, and knowledge content for customer-facing teams\\r\\n\\tCreate scalable enablement programs for Residential Inside Sales, Door-to-Door Sales, Customer Support, and other frontline teams\\r\\n\\tPartner closely with Marketing, Sales, Product, Operations, and Customer Experience teams to ensure organizational readiness ahead of launches and commercial changes\\r\\n\\tBuild launch checklists and communication frameworks to ensure teams understand what is changing, when it is changing, and how it impacts customers\\r\\n\\tCoordinate and facilitate training sessions, launch calls, workshops, and ongoing reinforcement programs\\r\\n\\tEnsure products, pricing, offers, customer messaging, and operational workflows are consistently communicated across the organization\\r\\n\\tIdentify gaps in frontline knowledge and execution, then build plans to improve performance and consistency\\r\\n\\tSupport continuous improvement efforts by gathering feedback from frontline teams and incorporating learnings into future launches and training content\\r\\n\\tMaintain centralized repositories of enablement and training content to improve organizational consistency and speed\\r\\n\\tHelp establish scalable communication and launch processes that improve execution across departments\\r\\n\\tAct as a connective point between strategy and execution, helping ensure Ripple Fiber launches are operationally sound and customer ready\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\t5+ years of experience in sales enablement, training, go-to-market operations, customer experience, product marketing, communications, or related fields\\r\\n\\tExperience supporting customer-facing teams in a fast-paced, high-growth environment\\r\\n\\tStrong written and verbal communication skills with the ability to simplify complex information into actionable guidance\\r\\n\\tExceptional organizational and project management skills with strong attention to detail\\r\\n\\tExperience building training materials, presentations, process documentation, and operational communications\\r\\n\\tAbility to manage multiple priorities and shifting timelines simultaneously\\r\\n\\tComfortable operating cross-functionally across marketing, sales, operations, and customer support organizations\\r\\n\\tStrong facilitation and presentation skills\\r\\n\\tExperience with CRM and workflow tools such as HubSpot, Salesforce, Confluence, or similar platforms is preferred\\r\\n\\tTelecommunications, broadband, fiber, or subscription-based service experience is a plus\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat Success Looks Like\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCustomer-facing teams consistently understand and execute against current products, pricing, offers, and customer experience workflows\\r\\n\\tProduct and promotional launches happen with fewer operational breakdowns and escalations\\r\\n\\tTraining and communication materials are clear, centralized, and easily accessible\\r\\n\\tFrontline teams feel informed, prepared, and supported\\r\\n\\tCross-functional stakeholders operate with greater alignment and accountability\\r\\n\\tCustomers experience smoother onboarding, installation, billing, and service interactions\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company&nbsp;match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Ripple Fiber\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6B550BB8ACE01E86F3318AC2BA9C3371\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6000 Fairview Road, Suite 300\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28210,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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