Technical Support Specialist - Automotive Equipment

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    "datePosted": "2026-06-02T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Disclaimer: This is not an IT role</strong></p>\n<p> </p>\n<p>Provide technical support for the most complex Snap-on products to internal and external customers, including troubleshooting, documentation, and training for the assigned product line. Will take the lead as new products are developed and rolled out.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide support for internal and external customers, including proper equipment operation and use, and diagnosis and troubleshooting problems for field technicians. </li>\n</ul>\n<ul>\n <li>Analyze product performance to identify problems, make recommendations to improve and enhance products , and work with internal and external sources to resolve problems. </li>\n</ul>\n<ul>\n <li>Support new product implementation by working closely with Engineering and field personnel as products are developed and updated to make recommendations and resolve problems. </li>\n</ul>\n<ul>\n <li>Document incoming calls.  Develop and maintain information databases as required. </li>\n</ul>\n<ul>\n <li>Work with the Training & Documentation group to write technical documentation on products for field technicians’ use, including service bulletins, installation instructions, and service manuals. </li>\n</ul>\n<ul>\n <li>Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel. </li>\n</ul>\n<ul>\n <li>Coordinate service activities on assigned products throughout the PDC. </li>\n</ul>\n<ul>\n <li>Act as a resource for others as needed. </li>\n</ul>\n<ul>\n <li>Keep abreast of industry standards and emerging technology. </li>\n</ul>\n<ul>\n <li>Participate in special projects as needed. </li>\n</ul>\n<ul>\n <li>Follow company policies and procedures. </li>\n</ul>\n<ul>\n <li>Other duties as assigned. </li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>3 - 5 years of field service or technical support experience. </li>\n</ul>\n<ul>\n <li>Demonstrated knowledge of a broad range of products across multiple product lines. </li>\n</ul>\n<ul>\n <li>Ability to read electrical schematics and pneumatic diagrams.  </li>\n</ul>\n<ul>\n <li>Ability to troubleshoot a variety of PC problems. </li>\n</ul>\n<ul>\n <li>Excellent communication skills – both verbal and written, including technical writing skills. </li>\n</ul>\n<ul>\n <li>Presentation skills with prior training experience, preferred </li>\n</ul>\n<ul>\n <li>Demonstrated organizational skills, leadership ability, and project coordination. </li>\n</ul>\n<ul>\n <li>Demonstrated ability to work cross-functionally. </li>\n</ul>\n<p> </p>\n<p><strong>COMPETENCIES</strong> </p>\n<ul>\n <li>Safety </li>\n</ul>\n<ul>\n <li>Customer focus </li>\n</ul>\n<ul>\n <li>Communication </li>\n</ul>\n<ul>\n <li>Consistency </li>\n</ul>\n<ul>\n <li>Attention to detail </li>\n</ul>\n<p> </p>\n<p><strong>CHARACTERISTICS</strong> </p>\n<ul>\n <li>Demonstrate Integrity </li>\n</ul>\n<ul>\n <li>Tell the Truth </li>\n</ul>\n<ul>\n <li>Respect the Individual </li>\n</ul>\n<ul>\n <li>Promote Teamwork </li>\n</ul>\n<ul>\n <li>Listen </li>\n</ul>",
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