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AI Support Operations Supervisor (all)

1nce · Remote USA · Remote · Active · Personio

Job facts

FieldValue
Company1nce
TitleAI Support Operations Supervisor (all)
Normalized title-
Department / teamCTO Office / Operations
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerPersonio
Posted / first seen2026-05-13 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1nce.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Personio.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in CTO Office.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1nce
Sourcea13e6a73-9a81-4d1b-8567-1d8011baef04
ATS providerPersonio

Description

We are 1NCE 1NCE is a pioneering company at the forefront of transforming the IoT connectivity landscape. As a key player in the industry, we are on a mission to disrupt the telecommunications/ IoT landscape. With a focus on innovation, customer satisfaction, and industry leadership, 1NCE is set to change the game. Join our Sales Team and be a proactive part in providing the best possible customer experience! This role has 3 openings with one remote in the USA, one remote in Europe and one hybrid in Tokyo. Your mission Main Purpose of the Role The   AI Support Operations Supervisor oversees the performance and reliability of 1NCE’s automated first-line customer support platform. As 1NCE transitions from a human-operated support model to an   AI-driven, agentic support system , this role acts as the   human supervision layer ensuring the automated workflows operate reliably, efficiently, and in line with service quality expectations. The role is responsible for   monitoring AI support operations, managing edge cases, troubleshooting workflow issues, and ensuring continuous improvement of automated support processes. The AI Support Operations Supervisor ensures that automated support services meet   service levels, quality standards, and customer experience objectives while coordinating with technical teams when deeper intervention is required. Duties and Responsibilities AI Support Operations Monitoring Monitor the daily performance of the automated first-line AI support system. Review operational dashboards, workflow execution logs, and ticket flows to ensure system stability and performance. Identify workflow interruptions, failed automation steps, or abnormal behavior within the AI support system. Ensure SLA adherence for automated support processes. Incident Handling and Escalation Manage operational incidents affecting automated support workflows. Identify and resolve basic operational issues within AI-driven workflows. Escalate technical problems to engineering or platform teams when required. Ensure rapid recovery of automated support processes during incidents. Edge Case Handling Manage complex or exceptional customer cases that cannot be resolved by automated workflows. Ensure appropriate routing of such cases to second-level support teams. Provide feedback to improve the system’s handling of similar cases in the future. Quality Assurance and Performance Monitoring Monitor AI support response quality and resolution performance. Review automated support interactions to ensure they meet customer service standards. Identify recurring issues affecting resolution rates or customer satisfaction. Continuous Improvement of AI Support Operations Identify improvement opportunities in automation workflows and operational processes. Provide feedback to technical teams to optimize workflows, prompts, and knowledge base content. Support the continuous optimization of AI-driven support operations to increase resolution rates and operational efficiency. Operational Coordination Coordinate with internal teams such as Customer Support, Product, Platform Engineering, and AI operations teams. Contribute to the continuous improvement of support documentation and knowledge bases. Ensure operational transparency by reporting system performance and incidents. Your skills Requirements Education Bachelor’s degree in Business Administration, Information Systems, Customer Experience Management, or a related field. Equivalent professional experience may be considered. Relevant Work Experience 3–5 years of experience in: Customer support operations Service operations Support quality monitoring Technical customer support environments Experience working in   digital customer support platforms or automated service environments is advantageous. Technical Skills Ability to monitor operational dashboards, logs, and workflow monitoring tools Understanding of ticketing and customer support platforms Basic understanding of workflow automation systems Familiarity with tools such as: Salesforce Jira / Atlassian Customer support platforms Monitoring dashboards Basic troubleshooting capability in operational systems Engineering or coding skills are   not required , but a technical affinity is beneficial/required. Language Skills English (C1) Additional languages are advantageous (German, Spanish, Chinese, Japanese) Soft Skills Strong analytical mindset Structured and methodical way of working Ability to identify operational issues quickly Strong problem-solving ability Proactive approach to improving operational processes Strong communication and coordination skills Ability to work in global, cross-functional teams Your gains Further professional growth - Become part of our international team and an exciting environment that will revolutionize the telecommunication market for IoT Dedicated, well-structured onboarding process and continuous team support to help you get up to speed quickly Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future A work environment defined by respect, close and informal communications among teams, departments, and management Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results Remote working with trusted working hours & laptop Your contact Vladimir Kaiser In case of additional questions regarding the position:  [email protected]

Full job record

Job ID730be376699b7bf1e9e0f8cfe6ec49b677979948
Org ID1ef96044-f1f6-4e79-af46-c9d0437d2e7d
Source IDa13e6a73-9a81-4d1b-8567-1d8011baef04
Board IDa13e6a73-9a81-4d1b-8567-1d8011baef04
Providerpersonio
Provider Job Key2632982
TitleAI Support Operations Supervisor (all)
Normalized Title—
Statusactive
Activeyes
Location TextRemote USA
DepartmentCTO Office
TeamOperations
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://1nce.jobs.personio.com/job/2632982?language=en
Apply URLhttps://1nce.jobs.personio.com/job/2632982?language=en
First Seen At2026-05-30 06:02:26Z
Last Seen At2026-06-06 07:48:40Z
Last Checked At2026-06-06 07:48:40Z
Last Changed At2026-05-30 06:02:26Z
Inactive At—
Source Posted At2026-05-13 08:55:17Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=personio/board=1nce.com/date=2026-06-06/2026-06-06T07-48-39-622Z-c20558f35a5febbb9905f23f2fce833a017f1272d7b62bd9df8c18cca8862bc8.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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    "country": "United States",
    "is_remote": true,
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  "inferred_at": "2026-06-06T07:48:40.324Z",
  "launch_scope": {
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Extensions
{}
Native Structured
{
  "id": "2632982",
  "name": "AI Support Operations Supervisor (all)",
  "office": "Remote USA",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-13T08:55:17+00:00",
  "seniority": "experienced",
  "department": "CTO Office",
  "occupation": "technical_customer_service",
  "subcompany": "1NCE K.K.",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "We are 1NCE",
      "value": "<span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">1NCE is a pioneering company at the forefront of transforming the IoT connectivity landscape. As a key player in the industry, we are on a mission to disrupt the telecommunications/ IoT landscape. With a focus on innovation, customer satisfaction, and industry leadership, 1NCE is set to change the game.</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><br style=\"border:0px solid;margin:0px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"></span><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Join our Sales Team and be a proactive part in providing the best possible customer experience!</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><br style=\"border:0px solid;margin:0px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"></span><em style=\"border:0px solid;margin:0px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role has 3 openings with one remote in the USA, one remote in Europe and one hybrid in Tokyo.</span></strong></em>"
    },
    {
      "name": "Your mission",
      "value": "<p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><strong><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\">Main Purpose of the Role</span></strong></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>AI Support Operations Supervisor</strong> oversees the performance and reliability of 1NCE’s automated first-line customer support platform.</span></span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">As 1NCE transitions from a human-operated support model to an</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>AI-driven, agentic support system</strong>, this role acts as the</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>human supervision layer</strong> ensuring the automated workflows operate reliably, efficiently, and in line with service quality expectations.</span></span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The role is responsible for</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>monitoring AI support operations, managing edge cases, troubleshooting workflow issues, and ensuring continuous improvement of automated support processes.</strong></span></span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The AI Support Operations Supervisor ensures that automated support services meet</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>service levels, quality standards, and customer experience objectives</strong> while coordinating with technical teams when deeper intervention is required.</span></span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Duties and Responsibilities</span></strong></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">AI Support Operations Monitoring</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Monitor the daily performance of the automated first-line AI support system.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Review operational dashboards, workflow execution logs, and ticket flows to ensure system stability and performance.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Identify workflow interruptions, failed automation steps, or abnormal behavior within the AI support system.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ensure SLA adherence for automated support processes.</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Incident Handling and Escalation</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Manage operational incidents affecting automated support workflows.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Identify and resolve basic operational issues within AI-driven workflows.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Escalate technical problems to engineering or platform teams when required.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ensure rapid recovery of automated support processes during incidents.</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Edge Case Handling</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Manage complex or exceptional customer cases that cannot be resolved by automated workflows.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ensure appropriate routing of such cases to second-level support teams.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Provide feedback to improve the system’s handling of similar cases in the future.</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Quality Assurance and Performance Monitoring</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Monitor AI support response quality and resolution performance.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Review automated support interactions to ensure they meet customer service standards.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Identify recurring issues affecting resolution rates or customer satisfaction.</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Continuous Improvement of AI Support Operations</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Identify improvement opportunities in automation workflows and operational processes.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Provide feedback to technical teams to optimize workflows, prompts, and knowledge base content.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Support the continuous optimization of AI-driven support operations to increase resolution rates and operational efficiency.</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Operational Coordination</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Coordinate with internal teams such as Customer Support, Product, Platform Engineering, and AI operations teams.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Contribute to the continuous improvement of support documentation and knowledge bases.</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ensure operational transparency by reporting system performance and incidents.</span></span></li></ul>"
    },
    {
      "name": "Your skills",
      "value": "<p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><strong><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\">Requirements</span></strong></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Education</span></strong></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\">Bachelor’s degree in Business Administration, Information Systems, Customer Experience Management, or a related field.</span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\">Equivalent professional experience may be considered.</span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Relevant Work Experience</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">3–5 years of experience in:</span></span><ul style=\"margin-top:0in;font-family:initial;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Customer support operations</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Service operations</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Support quality monitoring</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Technical customer support environments</span></span></li></ul></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working in</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>digital customer support platforms or automated service environments</strong> is advantageous.</span></span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Technical Skills</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ability to monitor operational dashboards, logs, and workflow monitoring tools</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Understanding of ticketing and customer support platforms</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Basic understanding of workflow automation systems</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Familiarity with tools such as:</span></span><ul style=\"margin-top:0in;font-family:initial;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Salesforce</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Jira / Atlassian</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Customer support platforms</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Monitoring dashboards</span></span></li></ul></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Basic troubleshooting capability in operational systems</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Engineering or coding skills are</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"> </span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>not required</strong>, but a technical affinity is beneficial/required.</span></span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Language Skills</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">English (C1)</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Additional languages are advantageous (German, Spanish, Chinese, Japanese)</span></span></li></ul><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span><span style=\"font-size:11pt;font-family:Arial, Helvetica, sans-serif;\"> </span></span></p><p style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin:0in;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"font-size:11pt;\">Soft Skills</span></strong></span></p><ul style=\"color:rgb(33,33,33);font-family:Aptos;font-size:16px;font-style:normal;font-weight:400;text-transform:none;margin-top:0in;\"><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Strong analytical mindset</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Structured and methodical way of working</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ability to identify operational issues quickly</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Strong problem-solving ability</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Proactive approach to improving operational processes</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Strong communication and coordination skills</span></span></li><li style=\"margin-top:0in;margin-bottom:0in;font-family:Arial, Helvetica, sans-serif;\"><span><span style=\"font-size:11pt;\">Ability to work in global, cross-functional teams</span></span></li></ul>"
    },
    {
      "name": "Your gains",
      "value": "<ul style=\"border:0px solid;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Further professional growth - Become part of our international team and an exciting environment that will revolutionize the telecommunication market for IoT</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Dedicated, well-structured onboarding process and continuous team support to help you get up to speed quickly</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">A work environment defined by respect, close and informal communications among teams, departments, and management</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Remote working with trusted working hours & laptop</li></ul>"
    },
    {
      "name": "Your contact",
      "value": "<span style=\"font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Vladimir Kaiser</span><br style=\"border:0px solid;margin:0px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">In case of additional questions regarding the position: </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"mailto:[email protected]\">[email protected]</a>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Operations"
}
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