Debt Mediation Specialist - Portuguese Speaker

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    "location": {
      "city": "Sant Cugat",
      "state": "Barcelona",
      "postalCode": "08195",
      "addressCountry": "Spain"
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    "datePosted": "2026-02-12",
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    "description": "<p>The Alpega Group is looking for a<br><span style=\"font-weight: bold\">Debt Mediation Specialist who is Portuguese and Spanish speaking.</span> This role will be part of the Customer Service Organization (Carriers) team. This role will be based in Barcelona, Spain.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WHO ARE WE?</span></p>\n<p>The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry.</p>\n<p>As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What can you expect?</span></p>\n<ul>\n<li>Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.</li>\n<li>Monitoring open mediation cases through weekly and monthly reports.</li>\n<li>Monitoring default customers.</li>\n<li>Communicate &amp; follow up effectively with the mediation supervisor and the customer service department regarding default customers.</li>\n<li>Monitoring the notified payment guarantees through weekly and monthly reports.</li>\n<li>Meet defined department goals and activity metrics.</li>\n<li>Perform other assigned tasks and duties necessary to support the Mediation Department.</li>\n</ul>\n<p><span style=\"font-weight: bold\">We do have a match if you bring the following</span></p>\n<ul>\n<li>Previous experience working in customer support with debt mediation or incident management</li>\n<li><span style=\"font-weight: bold\">Native level of Portuguese</span></li>\n<li><span style=\"font-weight: bold\">Advanced level of Spanish and English</span></li>\n<li>Resourceful and highly motivated, with a focus on client satisfaction.</li>\n<li>Team player and able to build good relationships across functions and collaborate to achieve shared goals.</li>\n<li>High accuracy standards.</li>\n<li>Experience will Salesforce/CRM will be a plus.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What do we offer?</span></p>\n<ul>\n<li>An excellent career opportunity at a SaaS leading player in logistics.</li>\n<li>Grow and learning opportunities in an international environment.</li>\n<li>The possibility to work in a team but also to work independently.</li>\n<li>Permanent contract</li>\n<li><span style=\"font-weight: bold\">With a work model hybrid/remote (at least 3 days in the office)</span></li>\n</ul>\n<p><br></p>\n<p>Learn more about life at Alpega: <a href=\"https://www.linkedin.com/company/alpegagroup/life/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.linkedin.com/company/alpegagroup/life/</a></p>\n<p><br></p>\n<p>Our commitment to you</p>\n<p>The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work.</p>\n<p>If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you.</p>\n<p><br></p>\n<p>Good luck with your application! We look forward to hearing from you.</p>\n<p>I hope this helps! If you need any further assistance, feel free to ask.</p>\n<p><br></p>",
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