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HomeCompaniesFa Etbx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001Principal Business Analyst (Marketing)

Principal Business Analyst (Marketing)

Fa Etbx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 · VA, United States; Headquarters, Vienna, VA, US; Greater Pensacola Operations, Pensacola, FL, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etbx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
TitlePrincipal Business Analyst (Marketing)
Normalized title-
Department / teamBusiness Support
LocationVA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-11 / 2026-06-12
Changed / last seen2026-06-15 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Etbx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Business Support.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Etbx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
Source07b2a29e-6ea2-4100-a3f9-8f9be9715803
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsible for strategy and planning to align business operations with the credit union’s mission and goals. Conduct analyses and review business, member, and marketing data to identify strategic issues and opportunities affecting growth, profitability, member engagement, and marketing effectiveness. Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the credit union and our members. Within Member Communication Orchestration & Analytics, this role leads targeting strategy, campaign orchestration, analysis, and optimization for member communications enabled by Pega Customer Decision Hub and related marketing decisioning capabilities. Uses member data, predictive analytics, testing, and performance insights to support Next Best Action decisioning and create more relevant, member-centric experiences across inbound and outbound channels. Specialized skill set and proficiency with procedures, analysis techniques, marketing technologies, and decisioning platforms. Recognized as an expert in own area within the credit union. Responsibilities Evaluate business, member, and marketing performance data to identify challenges and opportunities; provide solutions to complex business problems using quantitative analysis, cost/benefit analysis, campaign measurement, and process analysis. Partner across teams to develop predictive analytics, forecasting techniques, targeting strategies, and decisioning capabilities that improve member engagement and inform strategic decision-making. Conduct market, member, and campaign analysis to identify emerging trends, member needs, competitive threats, and opportunities for innovation in communication orchestration and personalization. Analyze complex marketing campaign requirements and translate them into targeting logic, decisioning strategies, and Pega Customer Decision Hub capabilities that support relevant and effective member communications. Lead the orchestration and arbitration of Next Best Actions, helping ensure the accuracy, relevancy, and effectiveness of communications across Pega CDH-enabled marketing channels. Develop, QA, deploy, measure, and optimize campaigns and decisioning strategies across inbound and outbound channels, including email, direct mail, paid media, branch/contact center, online banking, mobile, and other member communication channels. Manage the end-to-end campaign lifecycle, including requirements gathering, stakeholder alignment, compliance review, development, quality assurance, deployment, performance measurement, and optimization. Troubleshoot complex issues related to data, targeting logic, campaign performance, system integrations, and Pega CDH configuration; identify root cause, assess impact, and recommend effective resolutions. Measure, analyze, and report on campaign and decisioning outcomes, including channel engagement, product take-up, applications, bookings, account opens, member response, and other business performance indicators. Design and execute A/B tests, multivariate tests, and other experiments to optimize audience targeting, channel mix, messaging, creative strategy, and member engagement. Analyze and present data-driven recommendations to business, marketing, digital, operations, data, and technology partners to improve targeting strategies, communication effectiveness, channel performance, and business outcomes. Lead discussions with cross-functional partners to integrate new data elements, models, and decisioning capabilities into Pega CDH and related marketing platforms. Develop reusable data assets, reports, dashboards, and analytical frameworks to improve team efficiency, consistency, and decision quality. Utilize comprehensive knowledge of the company’s internal operations, marketing technology ecosystem, member data, and business priorities to develop forward-looking focus for business. Champion best practices in Pega CDH, campaign orchestration, data analysis, testing, quality assurance, and member-centric decisioning across the team. Mentor and enable team members with campaign development, data analysis, Pega CDH capabilities, quality assurance practices, and analytical problem solving. Lead large-scope initiatives and manage work across agile delivery processes, including Azure DevOps product backlog items, tasks, dependencies, and implementation activities as applicable. Develop strategic partnerships with key operations groups, internal business partners, technology teams, and external third parties. Perform other duties as assigned. Qualifications 7–10 years of experience in business and operational strategy, planning, analysis, marketing analytics, campaign orchestration, customer decisioning, or related experience. Subject matter expert within business area/specialization with understanding of interrelationships across marketing, data, technology, digital channels, operations, compliance, and member experience. Expert knowledge of data querying, reporting, forecasting, analysis, campaign measurement, and marketing performance analytics. Proven expertise with Pega Customer Decision Hub or similar customer decisioning, campaign orchestration, or marketing technology platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, or comparable tools. Proficient in SQL, business intelligence tools, data analytics, spreadsheet software, word processing software, and marketing technologies. Extensive experience developing, deploying, measuring, and optimizing campaigns across inbound and outbound channels, including email, direct mail, paid media, web, mobile, contact center, branch, or other member communication channels. Solid understanding of predictive analytics, adaptive analytics, audience targeting, personalization, experimentation, and Next Best Action decisioning. Research, analytical, and problem-solving skills, including the ability to use member, market, campaign, and business data to uncover insights and recommend action. Advanced problem resolution skills, including determining root cause, scope, scale, business impact, and appropriate resolution for complex issues. Advanced leadership and interpersonal skills, with the ability to influence and collaborate with senior leadership and cross-functional teams. Expert project management skills to lead large-scope projects, initiatives, or cross-functional delivery efforts with diverse internal and external contacts. Experience collaborating with teams across phases of the software development lifecycle; experience using SAFe or similar agile methodologies preferred. Ability to learn complex material, concepts, business processes, and technology quickly. Exceptional attention to detail, with strong quality assurance discipline and ability to manage multiple priorities independently and in a team environment. Advanced skills in presenting findings and information clearly to business partners, senior leaders, and cross-functional stakeholders. Advanced verbal, written, negotiation, organizational, planning, and interpersonal communication skills. Experience working in financial services desired. Bachelor’s Degree in Business Administration, Marketing, Finance, Analytics, or related field, or equivalent experience. Desired Qualifications Master’s Degree in Business Administration, Marketing, Finance, Analytics, or related field. Pega Decisioning Consultant certification. Additional Information Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526 Company Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. FORTUNE 100 Best Companies to Work For® 2025 Yello and WayUp Top 100 Internship Programs Computerworld® Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE® Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes® 2025 America’s Best Large Employers Forbes® 2025 America's Best Employers for New Grads Forbes® 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Full job record

Job ID72d939973263f6097b366085e55f4b880adcef4a
Org ID5658da07-a4d6-4a63-8b00-4ab2c3c74e87
Source ID07b2a29e-6ea2-4100-a3f9-8f9be9715803
Board ID07b2a29e-6ea2-4100-a3f9-8f9be9715803
Provideroracle_hcm
Provider Job Key30679
TitlePrincipal Business Analyst (Marketing)
Normalized Title
Statusactive
Activeyes
Location TextVA, United States; Headquarters, Vienna, VA, US; Greater Pensacola Operations, Pensacola, FL, US
DepartmentBusiness Support
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionVA
City
Salary RawDescription Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsible for strategy and planning to align business operations with the credit union’s mission and goals. Conduct analyses and review business, member, and marketing data to identify strategic issues and opportunities affecting growth, profitability, member engagement, and marketing effectiveness. Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the credit union and our members. Within Member Communication Orchestration & Analytics, this role leads targeting strategy, campaign orchestration, analysis, and optimization for member communications enabled by Pega Customer Decision Hub and related marketing decisioning capabilities. Uses member data, predictive analytics, testing, and performance insights to support Next Best Action decisioning and create more relevant, member-centric experiences across inbound and outbound channels. Specialized skill set and proficiency with procedures, analysis techniques, marketing technologies, and decisioning platforms. Recognized as an expert in own area within the credit union. Responsibilities Evaluate business, member, and marketing performance data to identify challenges and opportunities; provide solutions to complex business problems using quantitative analysis, cost/benefit analysis, campaign measurement, and process analysis. Partner across teams to develop predictive analytics, forecasting techniques, targeting strategies, and decisioning capabilities that improve member engagement and inform strategic decision-making. Conduct market, member, and campaign analysis to identify emerging trends, member needs, competitive threats, and opportunities for innovation in communication orchestration and personalization. Analyze complex marketing campaign requirements and translate them into targeting logic, decisioning strategies, and Pega Customer Decision Hub capabilities that support relevant and effective member communications. Lead the orchestration and arbitration of Next Best Actions, helping ensure the accuracy, relevancy, and effectiveness of communications across Pega CDH-enabled marketing channels. Develop, QA, deploy, measure, and optimize campaigns and decisioning strategies across inbound and outbound channels, including email, direct mail, paid media, branch/contact center, online banking, mobile, and other member communication channels. Manage the end-to-end campaign lifecycle, including requirements gathering, stakeholder alignment, compliance review, development, quality assurance, deployment, performance measurement, and optimization. Troubleshoot complex issues related to data, targeting logic, campaign performance, system integrations, and Pega CDH configuration; identify root cause, assess impact, and recommend effective resolutions. Measure, analyze, and report on campaign and decisioning outcomes, including channel engagement, product take-up, applications, bookings, account opens, member response, and other business performance indicators. Design and execute A/B tests, multivariate tests, and other experiments to optimize audience targeting, channel mix, messaging, creative strategy, and member engagement. Analyze and present data-driven recommendations to business, marketing, digital, operations, data, and technology partners to improve targeting strategies, communication effectiveness, channel performance, and business outcomes. Lead discussions with cross-functional partners to integrate new data elements, models, and decisioning capabilities into Pega CDH and related marketing platforms. Develop reusable data assets, reports, dashboards, and analytical frameworks to improve team efficiency, consistency, and decision quality. Utilize comprehensive knowledge of the company’s internal operations, marketing technology ecosystem, member data, and business priorities to develop forward-looking focus for business. Champion best practices in Pega CDH, campaign orchestration, data analysis, testing, quality assurance, and member-centric decisioning across the team. Mentor and enable team members with campaign development, data analysis, Pega CDH capabilities, quality assurance practices, and analytical problem solving. Lead large-scope initiatives and manage work across agile delivery processes, including Azure DevOps product backlog items, tasks, dependencies, and implementation activities as applicable. Develop strategic partnerships with key operations groups, internal business partners, technology teams, and external third parties. Perform other duties as assigned. Qualifications 7–10 years of experience in business and operational strategy, planning, analysis, marketing analytics, campaign orchestration, customer decisioning, or related experience. Subject matter expert within business area/specialization with understanding of interrelationships across marketing, data, technology, digital channels, operations, compliance, and member experience. Expert knowledge of data querying, reporting, forecasting, analysis, campaign measurement, and marketing performance analytics. Proven expertise with Pega Customer Decision Hub or similar customer decisioning, campaign orchestration, or marketing technology platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, or comparable tools. Proficient in SQL, business intelligence tools, data analytics, spreadsheet software, word processing software, and marketing technologies. Extensive experience developing, deploying, measuring, and optimizing campaigns across inbound and outbound channels, including email, direct mail, paid media, web, mobile, contact center, branch, or other member communication channels. Solid understanding of predictive analytics, adaptive analytics, audience targeting, personalization, experimentation, and Next Best Action decisioning. Research, analytical, and problem-solving skills, including the ability to use member, market, campaign, and business data to uncover insights and recommend action. Advanced problem resolution skills, including determining root cause, scope, scale, business impact, and appropriate resolution for complex issues. Advanced leadership and interpersonal skills, with the ability to influence and collaborate with senior leadership and cross-functional teams. Expert project management skills to lead large-scope projects, initiatives, or cross-functional delivery efforts with diverse internal and external contacts. Experience collaborating with teams across phases of the software development lifecycle; experience using SAFe or similar agile methodologies preferred. Ability to learn complex material, concepts, business processes, and technology quickly. Exceptional attention to detail, with strong quality assurance discipline and ability to manage multiple priorities independently and in a team environment. Advanced skills in presenting findings and information clearly to business partners, senior leaders, and cross-functional stakeholders. Advanced verbal, written, negotiation, organizational, planning, and interpersonal communication skills. Experience working in financial services desired. Bachelor’s Degree in Business Administration, Marketing, Finance, Analytics, or related field, or equivalent experience. Desired Qualifications Master’s Degree in Business Administration, Marketing, Finance, Analytics, or related field. Pega Decisioning Consultant certification. Additional Information Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526 Company Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. FORTUNE 100 Best Companies to Work For® 2025 Yello and WayUp Top 100 Internship Programs Computerworld® Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE® Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes® 2025 America’s Best Large Employers Forbes® 2025 America's Best Employers for New Grads Forbes® 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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Source URLhttps://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/30679
Apply URLhttps://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/30679
First Seen At2026-06-12 11:00:02Z
Last Seen At2026-06-18 11:09:20Z
Last Checked At2026-06-18 11:09:20Z
Last Changed At2026-06-15 11:12:49Z
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Source Posted At2026-06-11 15:11:38Z
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    "ExternalDescriptionStr": "<p style=\"line-height: 15pt;\"><i><strong>Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be&nbsp;authorized to work in the United States without the need for current or future sponsorship.</strong></i></p><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\">Responsible for strategy and planning to align business operations with the credit union’s mission and goals. Conduct analyses and review business, member, and marketing data to identify strategic issues and opportunities affecting growth, profitability, member engagement, and marketing effectiveness. Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the credit union and our members.</p><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\">Within Member Communication Orchestration &amp; Analytics, this role leads targeting strategy, campaign orchestration, analysis, and optimization for member communications enabled by Pega Customer Decision Hub and related marketing decisioning capabilities. Uses member data, predictive analytics, testing, and performance insights to support Next Best Action decisioning and create more relevant, member-centric experiences across inbound and outbound channels.</p><p style=\"line-height: 15pt;\">&nbsp;</p><p style=\"line-height: 15pt;\">Specialized skill set and proficiency with procedures, analysis techniques, marketing technologies, and decisioning platforms. Recognized as an expert in own area within the credit union.</p>",
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    "CorporateDescriptionStr": "<p></p>\n<p>Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.</p>\n<p>Our approach to careers is simple yet powerful: Make our mission your passion.</p>\n<ul style=\"margin-top:0in\">\n <li>FORTUNE<i>&nbsp;</i>100 Best Companies to Work For® 2025</li>\n <li>Yello and WayUp Top 100 Internship Programs</li>\n <li>Computerworld® Best Places to Work in IT</li>\n <li>Newsweek Most Loved Workplaces</li>\n <li>2025 PEOPLE® Companies That Care</li>\n <li>Newsweek Most Trustworthy Companies in America</li>\n <li>Military Times 2025 Best for Vets Employers</li>\n <li>Best Companies for Latinos to Work for 2025</li>\n <li>Forbes® 2025 America’s Best Large Employers</li>\n <li>Forbes® 2025 America's Best Employers for New Grads</li>\n <li>Forbes® 2025 America's Best Employers for Tech Workers</li>\n <li>2025 RippleMatch Campus Forward Award Winner for Overall Excellence&nbsp;</li>\n <li>Military.com Top Military Spouse Employers 2025&nbsp;</li>\n <li>2025 Handshake Early Talent Award</li>\n</ul>\n<p>&nbsp;</p>\n<p>From&nbsp;<i>Fortune</i>. ©2025&nbsp;<i>Fortune</i>&nbsp;Media IP Limited. All rights reserved. Used under license.&nbsp;<i>Fortune</i>&nbsp;and&nbsp;<i>Fortune</i>&nbsp;Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.</p>\n<p><b>Equal Employment Opportunity:</b>&nbsp;All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.</p>\n<p><b>Accommodations:&nbsp;</b>If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.</p>\n<p><b>Disclaimers:</b>&nbsp;Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the&nbsp;<a href=\"https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits\" target=\"_blank\" rel=\"nofollow\">Benefits page</a>&nbsp;of the Navy Federal Career Site.</p>\n<p><b>Protect Yourself from Job Scams:</b>&nbsp;Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.</p>\n<p><b>Bank Secrecy Act:</b>&nbsp;Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</p>",
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    "ExternalQualificationsStr": "<ul><li>7–10 years of experience in business and operational strategy, planning, analysis, marketing analytics, campaign orchestration, customer decisioning, or related experience.</li><li>Subject matter expert within business area/specialization with understanding of interrelationships across marketing, data, technology, digital channels, operations, compliance, and member experience.</li><li>Expert knowledge of data querying, reporting, forecasting, analysis, campaign measurement, and marketing performance analytics.</li><li>Proven expertise with Pega Customer Decision Hub or similar customer decisioning, campaign orchestration, or marketing technology platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, or comparable tools.</li><li>Proficient in SQL, business intelligence tools, data analytics, spreadsheet software, word processing software, and marketing technologies.</li><li>Extensive experience developing, deploying, measuring, and optimizing campaigns across inbound and outbound channels, including email, direct mail, paid media, web, mobile, contact center, branch, or other member communication channels.</li><li>Solid understanding of predictive analytics, adaptive analytics, audience targeting, personalization, experimentation, and Next Best Action decisioning.</li><li>Research, analytical, and problem-solving skills, including the ability to use member, market, campaign, and business data to uncover insights and recommend action.</li><li>Advanced problem resolution skills, including determining root cause, scope, scale, business impact, and appropriate resolution for complex issues.</li><li>Advanced leadership and interpersonal skills, with the ability to influence and collaborate with senior leadership and cross-functional teams.</li><li>Expert project management skills to lead large-scope projects, initiatives, or cross-functional delivery efforts with diverse internal and external contacts.</li><li>Experience collaborating with teams across phases of the software development lifecycle; experience using SAFe or similar agile methodologies preferred.</li><li>Ability to learn complex material, concepts, business processes, and technology quickly.</li><li>Exceptional attention to detail, with strong quality assurance discipline and ability to manage multiple priorities independently and in a team environment.</li><li>Advanced skills in presenting findings and information clearly to business partners, senior leaders, and cross-functional stakeholders.</li><li>Advanced verbal, written, negotiation, organizational, planning, and interpersonal communication skills.</li><li>Experience working in financial services desired.</li><li>Bachelor’s Degree in Business Administration, Marketing, Finance, Analytics, or related field, or equivalent experience.</li></ul><p>&nbsp;</p><p><strong>Desired Qualifications</strong></p><ul><li>Master’s Degree in Business Administration, Marketing, Finance, Analytics, or related field.</li><li>Pega Decisioning Consultant certification.</li></ul><p>&nbsp;</p><p><strong>Additional Information</strong></p><p><strong>Hours:</strong></p><ul><li>Monday - Friday, 8:00AM - 4:30PM</li></ul><p>&nbsp;</p><p><strong>Location:</strong></p><ul><li>820 Follin Lane, Vienna, VA 22180</li><li>5510 Heritage Oaks Drive, Pensacola, FL 32526</li></ul>",
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