Technical Support Specialist – 100% Remote (DE) (m/f/d)

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  "active_status": "active"
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{
  "id": "2625961",
  "name": "Technical Support Specialist – 100% Remote (DE) (m/f/d)",
  "office": "Remote Germany",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-06T13:24:52+00:00",
  "seniority": "experienced",
  "department": "Customer Support",
  "occupation": "technical_customer_service",
  "subcompany": "Impower GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Introduction",
      "value": "<span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">At <strong>Impower,</strong> we are shaping the future of <strong>property management — simple, fast, and digital.</strong></span><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><br></span><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">More than 100,000 people manage over 12 million apartments using processes that are still manual, complex, and time-consuming. We help property managers modernize these workflows step by step with reliable software, clear structures, and real practical value.</span><br><br><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">As our product continues to grow in complexity and usage, high-quality customer support becomes essential. Our users rely on Impower in their daily operations, especially in areas such as accounting, banking, and workflow automation.</span></span><br><br><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">As a <strong>Technical</strong><strong> Support Specialist, </strong>you support our customers in their day-to-day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. At the same time, you work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.</span></span></span>"
    },
    {
      "name": "Your mission",
      "value": "<ul><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Conduct technical analysis of customer-reported issues to identify root causes, system behavior patterns, and potential product defects<br></span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Support users in understanding and effectively using our software in their daily workflows</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Communicate clearly and professionally with customers in German, ensuring a high-quality support experience</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Contribute to the creation and maintenance of help center articles, guides, and support materials</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Collaborate closely with Product and Engineering teams to report bugs and share customer feedback</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Continuously identify recurring issues and contribute to improving support processes and product usability</span></li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li>Experience in technical support, or a customer-facing role, ideally in a SaaS or tech environment</li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Strong problem-solving skills and a genuine interest in helping users</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Fluent or native German and very good English skills (both written and spoken)</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Ability to quickly understand complex systems and explain them in a simple, structured way</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Independent, reliable, and well-organized working style</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Nice to have: background in business, real estate, or basic accounting knowledge</span></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Close collaboration with Product and Engineering in an international team</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Structured onboarding into product, processes, and industry</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Remote work model with flexible working hours </span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Modern equipment with free choice of hardware</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Office in central Cluj with a collaborative and supportive environment</span></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#1f1f1f;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Additional benefits such as private health insurance, sports programs, and regular team events</span></span></li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Festangestellte"
}