FT Farfan - Customer Care Coordinator

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    "city": "San Juan",
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    "confidence": 0.8
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    "jobOpeningName": "FT Farfan - Customer Care Coordinator",
    "departmentLabel": "Call Centre - FTF",
    "employmentStatusLabel": "Permanent"
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    "location": {
      "city": "San Juan",
      "state": null,
      "postalCode": "NA",
      "addressCountry": "Trinidad and Tobago"
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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Job Purpose</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The Customer Care Coordinator will assist in maintaining high-quality customer interactions and smooth Call Centre operations. This role focuses on monitoring calls, supporting agents, handling escalations, coordinating training, and ensuring timely reporting to improve overall service quality.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Key Duties and Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Listen to and monitor calls to ensure quality standards are met.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Coordinate the distribution of administrative tasks within the department.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide coaching and guidance to agents to improve performance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain call quality reports and track improvements over time.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Participate in calibration sessions with team members.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support resolution of escalated customer queries professionally.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Conduct customer survey callbacks and follow-ups.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Help coordinate training sessions and schedules for agents.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide assistance in agent onboarding and skill development activities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain attendance records and assist with basic administrative tasks.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support other operational needs to ensure smooth Call Centre functioning.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Handle customer queries from all multiple channels</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Processing of Invoices, Pick Tickets and Quotations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Demonstrates active adherence to all Health, Safety, and Environmental (HSE) policies, and foster HSE awareness</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Perform other related duties as assigned by management</span><br><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Academic Qualifications and Experience </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A minimum of Five (5) CXC O’ Level passes, inclusive of English Language and Mathematics</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proficiency in the Microsoft Suite of products</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Minimum of two (2) years’ experience in a similar position</span><br><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Competencies </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent interpersonal skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The ability to motivate and direct others</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent organizational skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent Communication skills, both oral and written</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Team oriented</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The ability to work in a fast paced environment with minimum supervision</span></li>\n</ul>",
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    "jobOpeningName": "FT Farfan - Customer Care Coordinator",
    "departmentLabel": "Call Centre - FTF",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://brydens.bamboohr.com/careers/413",
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