Supervisor, Customer Advisory Service

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          "text": "<p>The Supervisor, Customer Advisory Service plays a key role in supporting and engaging a team of agents who are passionate about the customer experience.</p><p>You will be responsible for maintaining the highest standards of customer satisfaction while supporting the performance, development, and well-being of your team.</p><p>As a hands-on leader, you will actively contribute to the continuous improvement of our processes, tools, and overall experience for both customers and employees, in collaboration with our business partners.</p><p>&#xa0;</p><p><strong>Key Responsibilities</strong></p><p><strong>Leadership and Team Management</strong></p><ul><li>Ensure the day-to-day operations of a strategic team in order to deliver efficient, high-quality customer service</li><li>Coach, mentor, and support advisors in managing customer requests, including complaints and technical issues</li><li>Foster a work environment aligned with VOSKER’s culture and values, focused on collaboration and performance</li><li>Monitor attendance, punctuality, and response time standards, and contribute to demand management as needed</li></ul><p><strong>Quality, Performance, and Development</strong></p><ul><li>Maintain a high level of knowledge within the team and ensure the sharing of customer experience best practices</li><li>Conduct call monitoring, email reviews, and chat evaluations to ensure the quality of customer interactions</li><li>Develop and follow up on personalized performance plans that support continuous development and career progression</li><li>Participate in recruitment interviews, onboarding of new employees, and ongoing team training</li></ul><p><strong>Continuous Improvement and Collaboration</strong></p><ul><li>Analyze performance indicators, dashboards, and monitoring tools to prioritize coaching and support actions</li><li>Identify, analyze, and synthesize key pain points in both the customer and employee experience</li><li>Collaborate with internal partners to resolve complex issues, particularly related to loyalty and merchandise returns</li><li>Contribute to the implementation of new ways of working, projects, and innovative initiatives</li><li>Participate in maintaining and updating knowledge management tools</li></ul>",
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          "text": "<p><strong>VOSKER </strong>is a North American leader in remote area surveillance.</p><p>Every day, we’re proud to help our customers keep an eye on what truly matters to them by developing solar-powered, cellular-connected cameras integrated with our exclusive platform.</p><p>In a few words, at VOSKER:&#xa0;we perform, we think differently, and we take care of our people.&#xa0;We leverage our expertise to win as a team and redefine what’s possible!</p><p><strong>WHAT WE OFFER</strong></p><ul><li>A work environment where your ideas come to life and your ambitions take flight</li><li>A dynamic, non-routine daily life every day is different, and that’s what makes it exciting!</li><li>A hybrid work model: work from home or from one of our offices it’s your choice</li><li>The opportunity to work remotely from abroad for up to 3 months (90 days)</li><li>Access to a learning platform to grow your skills on company time</li><li>A wellness account to reimburse expenses related to your health, passions, and interests</li><li>Free 24/7 access to online healthcare professionals and an Employee Assistance Program (EAP)</li><li>Comprehensive group insurance including vision and dental, 50% paid by the employer</li><li>A group RRSP with employer contributions</li><li>Parental leave top-up for new parents</li><li>Vacation based on your total years of professional experience</li></ul>",
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          "text": "<p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>At VOSKER, we value the uniqueness of every individual and celebrate the diversity that helps us redefine what’s possible. We foster collaboration in a healthy, inclusive work environment where all voices are heard.</p><p>If you have specific needs to make the recruitment process more accessible, don’t hesitate to reach out.</p><p>Now it’s your turn, tell us about yourself and apply today!</p>",
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