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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><p><span style=\"font-size: 12px;font-family: Verdana;\">Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Operator to join our team.&nbsp;</span><span style=\"color: rgb(51,51,51);font-size: 12px;font-family: Verdana;\">Under the direct supervision of the Communication Center Manager, Operators will transfer calls to correct destination and assist callers as needed. Answer inbound and make outbound calls in a high volume call center, with computer input during calls, collect vital information patient to complete registration. Transfer calls to the appropriate department whenever necessary. Conduct introduction calls to verify/confirm services needed. Schedule provider appointments by coordinating panel availability.</span></p><p><span style=\"color: rgb(51,51,51);font-size: 12px;font-family: Verdana;\"><ins>TASKS AND RESPONSIBILITIES</ins></span></p><ol><li><span style=\"font-size: 12px;font-family: Verdana;\">Answer inbound and make outbound calls in a high-volume call center, with computer input during calls, collect vital information patient to complete registration; Transfer calls to the appropriate department whenever necessary.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Conduct introduction calls to verify/confirm services needed.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Schedule provider appointments by coordinating panel availability.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Update patient information (insurance, address, phone, email i.e.) regularly through multiple web portals.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Conduct courtesy calls to end users to ensure patient satisfaction with service provided.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Effectively deal with upset/angry callers; understand the importance of maintaining a professional attitude when handling all calls and escalate to a supervisor/manager when necessary; Use the most appropriate means to communicate with different personality types on the telephone and within the workplace.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Identify and communicate concerns, problems and challenges to supervisor(s)/manager(s) in a positive, constructive and solution orientated manner.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Ensure customer service levels are in line with company standards.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Handle all task and requests quickly and efficiently; Escalate calls/send emails through the proper channels if required.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Counsels patients and families regarding financial issues such as insurance, eligibility for assistance, sliding fee scales, verifies insurance coverage with insurance companies.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Records patient demographic, insurance, and billing codes into registration and billing system; researches missing information on intake forms; obtains signatures and release forms.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Schedules patient appointments for treatment.</span></li></ol><p><span style=\"font-size: 12px;font-family: Verdana;\"><ins>REQUIREMENTS</ins></span></p><ol><li dir=\"auto\" style=\"margin-left:0.5in;\"><span style=\"font-size: 12px;font-family: Verdana;\">Excellent customer service skills; a problem solver exhibiting good judgment.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Bilingual Spanish/Creole (preferred).</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Good phone etiquette and excellent listening skills; Strong written, analytical, persuasive and interpersonal skills.7. Strong verbal communication skills; a courteous and professional approach.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Ability to maintain composure under stressful and/or possible agitating working conditions.</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">Basic computer skills are required &ndash; working knowledge of MS Word and Excel/</span></li><li dir=\"auto\"><span style=\"font-size: 12px;font-family: Verdana;\">High school education or equivalent required&nbsp;</span></li></ol><p><span style=\"font-size: 12px;font-family: Verdana;\"><ins>BENEFITS</ins></span></p><ol><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">Medical/Dental/Vision/Short Term Disability</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">Company paid long term disability</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">Life insurance</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">401K Plan</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">Standard Paid Holiday&#39;s</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">Vacation and Sick Time</span></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);font-size: 12px;font-family: Verdana;\">Amazing Team &amp;Atmosphere</span><span style=\"font-size: 12px;font-family: Verdana;\">&nbsp;</span></li></ol><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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