Client Relations Manager - Maintenance (49719)

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    "description": "<p><strong>Juniper is Growing!&nbsp;</strong>We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for the client&rsquo;s landscaping needs.</p>\r\n\r\n<p>Juniper is a full-service landscape design, build, and management company servicing the Southeast. We are recognized as an award-winning leader in our industry with over 20 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.</p>\r\n\r\n<p>We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we&nbsp;<strong>Welcome/Grow/Celebrate</strong>&nbsp;you at Juniper!</p>\r\n\r\n<p><u><strong>Responsibilities:</strong></u></p>\r\n\r\n<ul>\r\n\t<li>Grow existing client&rsquo;s business as well as secure new clients within the Construction Landscaping Services.</li>\r\n\t<li>Setting &amp; managing expectations with our clients</li>\r\n\t<li>Building strong, favorable relationships with our clients</li>\r\n\t<li>Managing all interactions with clients&rsquo; decision maker or &ldquo;DM&rdquo; pertaining to deadlines, pricing &amp; follow up at the &ldquo;DM&rdquo; level.</li>\r\n\t<li>Managing the financial portion of contracted work including original contracts and change orders. Monitor small enhancement/change order sales and interactions on projects completed by the field supervisor and their client peer (not a main &ldquo;DM&rdquo;).</li>\r\n\t<li>Communication: Communicates all pertinent info including but not limited to changes in scope, deadlines, and expectations to the &ldquo;DM&rdquo; even after the job is ongoing.</li>\r\n\t<li>Gathering accurate information for the estimating and design team to perform their duties including all job information and deadlines.</li>\r\n\t<li>Turning over contracted work to operations, with accurate plans, proposals, contracts, budgets &amp; schedules.</li>\r\n\t<li>Monitor and be accountable for project and accounts Gross Margin.</li>\r\n\t<li>Communicating with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.</li>\r\n\t<li>Reporting on potential and secured sales weekly.</li>\r\n\t<li>Creating forecasts for your market to help company better plan for fluctuations in demand.</li>\r\n</ul>\r\n\r\n<p><strong><u>Qualifications:</u></strong></p>\r\n\r\n<ul>\r\n\t<li>Sense of urgency - There should never be a day that goes by when you don&rsquo;t respond you a client call or email. It&rsquo;s as simple as a follow-up call, text, or email to let them know you are aware of their request and are working on it. We have zero tolerance for lack of availability or follow-up with clients.</li>\r\n\t<li>Over-communication both internally and externally. Communicating internally to ensure your requests are being fulfilled from individual departments as well as communicating with clients when changes happen.</li>\r\n\t<li>Clear understanding of your market &amp; client- You should be able to accurately report the state of your market and client from a business standpoint. Forecasted growth or drop off, service failures, and areas that need improvement to help us grow sales. Reporting on positive news to internal sales support is critical, too.</li>\r\n\t<li>Strong networking ability- You should be an active member of relevant organizations to promote Juniper&rsquo;s brand and secure new opportunities. Conduct or sponsor training events for CAM&rsquo;s and board members. Attending after hours events put on by organizations or potential clients.</li>\r\n\t<li>Knowledgeable in the following scopes: Horticulture, Pest &amp; Fertilization, Arbor work, etc.</li>\r\n\t<li>High Level of proficiency with Office Products, presentation preparation &amp; generating client-catered marketing materials.</li>\r\n\t<li>Strong established reputation in the industry is a plus.</li>\r\n\t<li>Certified CEU instructor is a plus.</li>\r\n\t<li>Any and all licenses and qualifications are a plus.</li>\r\n</ul>\r\n\r\n<p>We Welcome/Grow/Celebrate you at Juniper! Equal Opportunity Employer</p>\r\n",
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