Care Coordinator- Plymouth Psych Group

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      "city": "Plymouth",
      "state": "Minnesota",
      "postalCode": "55442",
      "addressCountry": "United States"
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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Job Title: Care Coordinator</span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Job Summary</span><br></p>\n<p>The role of the Care Coordinator I is to provide administrative support to individuals and/or families seeking care at Plymouth Psych Group, including greeting patients, verifying their information, scheduling appointments, answering phones, directing calls for patients appropriately, maintaining confidential medical records, collecting copays, co-insurance and deductibles. Sharing responsibility for requests, questions, and information communicated by patients. The Care Coordinator acts as the liaison between the patients, back office and clinical care staff. </p>\n<p><br><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Essential Duties &amp; Responsibilities</span><br></p>\n<ul>\n<li>Greets all patients, verifies their personal information and insurance information is all recorded correctly.</li>\n<li>Assists patients or family members with completion of pre-registration forms.</li>\n<li>Look up accounts for no-call, no-shows to leave message to reschedule with scheduling.</li>\n<li>Coordinate last minute appointments and verify scheduling.</li>\n<li>Filing orders, patient demographics, requests and charts and shredding any outdated information.</li>\n<li>Informs patients of costs of care being provided.</li>\n<li>Collects and post payments according to protocols; prepare and balance daily financial registers and submit all forms and fees to the billing department.</li>\n<li>Answers telephone, screens callers, relays messages, and route to appropriate department.</li>\n</ul>\n<ul>\n<li>Making necessary appointments in Practice Management for all patients while keeping physician’s schedules coordinated.</li>\n<li>Responsible for checking voicemail every 30 minutes to ensure that all patient messages are attended to.</li>\n<li>Confirms call-backs, reschedules and no show/late cancellation policy</li>\n<li>Assist with filing and any additional support needs.</li>\n<li>Adheres to all applicable laws and regulations.</li>\n<li>Maintains confidentiality within the workplace and within the community.</li>\n<li>Commitment and alignment to Plymouth Psych Groups mission, vision and values.</li>\n<li>High degree of confidentiality, integrity and professionalism.</li>\n<li>Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).</li>\n<li>Performs other related duties as required. This position is subject to change at the discretion of management and additional duties may be applied.</li>\n<li>Regularly shows up to work on time according to the established schedule.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Qualifications</span><br></p>\n<ul>\n<li>Must have compassion and understanding for all patients and believe that patient care is paramount.</li>\n<li>Must have excellent customer service skills.</li>\n<li>Understands the importance of maintaining confidentiality according to HIPPA standards.</li>\n<li>Must be highly flexible and able to accommodate changing needs of the department.</li>\n<li>Must have basic computer skills, including Word and Excel.</li>\n<li>Must be proficient with medical terminology.</li>\n<li>Must have the ability to multi-task, prioritize, and organize.</li>\n<li>Must pay attention to detail while remaining focused in a busy environment.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Education And /Or Experience</span></p>\n<ul>\n<li>High school diploma or equivalent applicable experience preferred.</li>\n<li>No experience necessary.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Physical Demands</span></p>\n<ul>\n<li>While performing the duties of this job, the employee is frequently required to stand, sit, type on a computer, reach with hands and arms, talk and hear and communicate using telephone and e-mail.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Work Environment</span></p>\n<ul>\n<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is indicative of a busy office and is considered to be usually moderate.</li>\n</ul>\n<p><br></p>\n<p><br></p>",
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