Operations Manager

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    "datePosted": "2026-05-07T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Yearly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Location</h2>\n<p></p>\n<p> </p>\n<p>Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.</p>\n<h2>Overview</h2>\n<p>The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)</li>\n <li>Provide strong lobby presence to assist front desk agents and guest</li>\n <li>Provide all aspects of shift coverage in F&B operations as needed</li>\n <li>Balance the hotel room type inventory</li>\n <li>Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)</li>\n <li>Monitor and action Nor 1 upsell program</li>\n <li>Handle guest’s special requests and customer complaints during shift.</li>\n <li>Perform all other front desk duties and responsibilities.</li>\n <li>Investigate and handle complaints, disturbances, emergencies, etc. during shift</li>\n <li>Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed</li>\n <li>Coach, train, counsel hourly associates and administer discipline as needed</li>\n <li>Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.</li>\n <li>Prepare, copy, and distribute reports as required.</li>\n <li>Handle special guest requests.</li>\n <li>Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.</li>\n <li>Attend all hotel required meetings and trainings.</li>\n <li>Participate in M.O.D. coverage as required.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. </li>\n <li>Previous supervisory responsibilities</li>\n <li>Must be proficient in Windows, Company approved spreadsheets and word processing.</li>\n <li>Long hours sometimes required.</li>\n <li>Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>\n <li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li>\n <li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li>\n <li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li>\n <li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>\n <li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li>\n <li>Maintain high standards of personal appearance and grooming, which include wearing nametags.</li>\n <li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li>\n <li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li>\n <li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li>\n <li>Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li>\n <li>Must be able to maintain confidentiality of information.</li>\n <li>Perform other duties as requested by manager</li>\n</ul>\n<p> </p>",
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          "addressRegion": "NY",
          "streetAddress": "870 7th Ave",
          "addressCountry": "US",
          "addressLocality": "New York",
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