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Guest Services Shift Lead

Ad821003 1acc 4960 A85b 9945dae07487 1943658371 4810 · Tampa, FL, US, Tampa, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAd821003 1acc 4960 A85b 9945dae07487 1943658371 4810
TitleGuest Services Shift Lead
Normalized title-
Department / team-
LocationTampa, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-15 / 2026-06-16
Changed / last seen2026-06-22 / 2026-06-22

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Linked records

CompanyAd821003 1acc 4960 A85b 9945dae07487 1943658371 4810
Sourceef84e3b0-7f13-494f-849b-2099b01f111c
ATS providerADP Workforce Now Recruiting

Description

Job Purpose: The Guest Services Shift Lead is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in outstanding guest service and client loyalty. The Guest Services Shift Lead will actively participate in actions that result in enhancements of quality and service. Under the supervision of the Guest Services Operations Manager the Guest Services Shift Lead will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with information provided by client while adhering to all details. The Guest Services Shift Lead will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system. Responsibilities and Associated Duties : Daily Duties Contribute to all functions and operations of their respective Guest Services Team. Login to assigned phone queue as assigned by management. Oversee self-assignment of emails by reps and assign emails as needed based on rep’s individual capabilities and current workload. Ensure any assigned orders are processed accurately and in a timely manner. Ensure proper note padding of all pertinent information regarding an order. Using company software to determine approved preferred supplier for assigned order. Ensure any orders that are processed by the GSA are e-filed and coded properly. Researching pricing of custom items utilizing company approved websites. Direct communication within the supply chain regarding order clarity, i.e. via phone or e-mail. Execution of quotes and ensuring you are using all resources to “save” and/or “win” by applying appropriate promotional code/discount as directed by manager. Upsell items based on clients requested menu. Logging Process Events according to department policy. Process Event solutions by following company issued credit matrix and/or involving immediate management support. Perform self QC of orders ensuring accuracy of requested menu items, ensuring all appropriate fees are present and making sure any potential GPQC issues are minimized prior to submitting the order to the kitchen or manager for further QC. Making sure that once orders are QC’d and submitted that you are taking the necessary steps to get the order confirmed and closing the circle on the order, i.e. contacting supplier via phone or e-mail. Act as point person for any questions presented by GSAs on shift. Based on repeated questions asked by GSAs, identify and report any necessary GSA training or re-training to Operations Manager responsible for Training and Development. Communicate any issues that need to be passed down to management at shift close for communication to subsequent shift personnel. Engage Guest Services Operations Manager, Assistant Director, Director or VP of Guest Services as needed. As Needed Duties Participating in any cross-training opportunities of order entry on diverse client bases, i.e. cargo, large cabin and international. Participating in weekly “huddle” meetings on the floor with assigned manager. Handling of escalated issues directly with the customer, kitchen or vendor as needed – in conjunction with Guest Services Manager. Participation as requested in meetings with Guest Services Managers, Network (Bi-weekly), On-Sites (As needed), Customers (As needed). Participating in meetings to discuss direction/concerns within department. Any additional duties as assigned by management. Measures of Success: Specific Job Responsibilities Stellar Customer Service Integrity & Accountability Entrepreneurial Spirit Teamwork Commitment Knowledge, Experience and Skill Requirements: High School diploma or equivalent required, Bachelor’s Degree in Hospitality or Culinary Field preferred. Experienced in handling client relationships in a business environment. Prior experience with catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices. Prior experience in aviation fields a plus. Possess exceptional organizational skills and the ability to multi-task during the course of regular business operations. Must be capable of professional communication, both verbally and written. Proficient in Basic Computer Navigation, MS Outlook/Word/Excel. Knowledge of modern office procedures and methods including telephone communications, office systems, record keeping, and proper formatting/etiquette of correspondence. Ability to establish priorities on a daily basis, work independently, proceed with objectives and resolution of issues. Schedule flexibility is a must, including evening, weekend or holiday hours as necessary. Disclaimer: This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company. _________________________________________________________________________________ Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

Full job record

Job ID71ce78883b7f7e5db51bac85f9dc96fbd61b430b
Org ID4f21dbf9-712d-4aa6-9a69-6efad45cf510
Source IDef84e3b0-7f13-494f-849b-2099b01f111c
Board IDef84e3b0-7f13-494f-849b-2099b01f111c
Provideradp_workforcenow
Provider Job Key536883
TitleGuest Services Shift Lead
Normalized Title—
Statusactive
Activeyes
Location TextTampa, FL, US, Tampa, FL
Department—
Team—
Employment Typefull_time
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Remote Policy—
CountryUnited States
RegionFL
CityTampa
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ad821003-1acc-4960-a85b-9945dae07487&ccId=1943658371_4810&lang=en_US&type=JS&jobId=536883&jwId=9201223041078_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ad821003-1acc-4960-a85b-9945dae07487&ccId=1943658371_4810&lang=en_US&type=JS&jobId=536883&jwId=9201223041078_1
First Seen At2026-06-16 12:29:57Z
Last Seen At2026-06-22 12:53:57Z
Last Checked At2026-06-22 12:53:57Z
Last Changed At2026-06-22 12:53:57Z
Inactive At—
Source Posted At2026-06-15 18:27:00Z
Source Updated At—
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    "requisitionDescription": "<p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Job Purpose:</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>The Guest Services Shift Lead is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in outstanding guest service and client loyalty. The Guest Services Shift Lead will actively participate in actions that result in enhancements of quality and service.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Under the supervision of the Guest Services Operations Manager the Guest Services Shift Lead <span style=\"color:black;\">will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with information provided by client while adhering to all details. The Guest Services Shift Lead</span> <span style=\"color:black;\">will work with Operations, Network, IT, Finance and Marketing &amp; Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system.&nbsp;</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Responsibilities and Associated Duties</span></u></strong><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>:</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><strong>&nbsp;</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Daily Duties</span></strong><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Contribute to all functions and operations of their respective Guest Services Team.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Login to assigned phone queue as assigned by management.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Oversee self-assignment of emails by reps and assign emails as needed based on rep&rsquo;s individual capabilities and current workload.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Ensure any assigned orders are processed accurately and in a timely manner.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Ensure proper note padding of all pertinent information regarding an order.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Using company software to determine approved preferred supplier for assigned order.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Ensure any orders that are processed by the GSA are e-filed and coded properly.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Researching pricing of custom items utilizing company approved websites.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Direct communication within the supply chain regarding order clarity, i.e. via phone or e-mail.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Execution of quotes and ensuring you are using all resources to &ldquo;save&rdquo; and/or &ldquo;win&rdquo; by applying appropriate promotional code/discount as directed by manager.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Upsell items based on clients requested menu.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Logging Process Events according to department policy.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Process Event solutions by following company issued credit matrix and/or involving immediate management support.&nbsp;</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Perform self QC of orders ensuring accuracy of requested menu items, ensuring all appropriate fees are present and making sure any potential GPQC issues are minimized prior to submitting the order to the kitchen or manager for further QC.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Making sure that once orders are QC&rsquo;d and submitted that you are taking the necessary steps to get the order confirmed and closing the circle on the order, i.e. contacting supplier via phone or e-mail.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Act as point person for any questions presented by GSAs on shift.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Based on repeated questions asked by GSAs, identify and report any necessary GSA training or re-training to Operations Manager responsible for Training and Development.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Communicate any issues that need to be passed down to management at shift close for communication to subsequent shift personnel.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Engage Guest Services Operations Manager, Assistant Director, Director or VP of Guest Services as needed.</span></li></ul></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><strong>&nbsp;</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>As Needed Duties</span></strong><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Participating in any cross-training opportunities of order entry on diverse client bases, i.e. cargo, large cabin and international.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Participating in weekly &ldquo;huddle&rdquo; meetings on the floor with assigned manager.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Handling of escalated issues directly with the customer, kitchen or vendor as needed &ndash; in conjunction with Guest Services Manager.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Participation as requested in meetings with Guest Services Managers, Network (Bi-weekly), On-Sites (As needed), Customers (As needed).</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Participating in meetings to discuss direction/concerns within department.</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 0in;font-size:16px;font-family: \"Times New Roman\", serif;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Any additional duties as assigned by management.</span></li></ul></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:1.0in;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Measures of Success:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Specific Job Responsibilities</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Stellar Customer Service</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Integrity &amp; Accountability</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Entrepreneurial Spirit</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Teamwork Commitment</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Knowledge, Experience and Skill Requirements:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;margin-left: 0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>High School diploma or equivalent required, Bachelor&rsquo;s Degree in Hospitality or Culinary Field preferred.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Experienced in handling client relationships in a business environment.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Prior experience with catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Prior experience in aviation fields a plus.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Possess exceptional organizational skills and the ability to multi-task during the course of regular business operations.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Must be capable of professional communication, both verbally and written.&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Proficient in Basic Computer Navigation, MS Outlook/Word/Excel.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Knowledge of modern office procedures and methods including telephone communications, office systems, record keeping, and proper formatting/etiquette of correspondence.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Ability to establish priorities on a daily basis, work independently, proceed with objectives and resolution of issues.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:14px;'>Schedule flexibility is a must, including evening, weekend or holiday hours as necessary.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Arial Narrow\",sans-serif;color:black;'>Disclaimer:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Arial Narrow\",sans-serif;font-weight:bold;'><span style=\"font-size:15px;font-family:Arial;color:black;\">This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.</span></p><p style='margin:0in;font-size:16px;font-family:\"Arial Narrow\",sans-serif;font-weight:bold;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'>_________________________________________________________________________________</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-align:justify;background:white;'><span style='font-size:14px;font-family:\"Arial Narrow\",sans-serif;color:#414141;'>Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p>\n",
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