Home › Companies › 45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001 › Front Desk Staff
Front Desk Staff
45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001 · Palm Beach Gardens, FL, US, Palm Beach Gardens, FL; Wellington, FL, US, Wellington, FL · Active · $17–$17 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001 |
| Title | Front Desk Staff |
| Normalized title | - |
| Department / team | - |
| Location | Palm Beach Gardens, FL, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $17–$17 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-04-16 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Palm Beach Gardens. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001 |
| Source | 0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4 |
| ATS provider | ADP Workforce Now Recruiting |
Description
The Front Desk plays a crucial role in managing the first point of contact with patients and visitors in a clinical office. This role includes answering phones, scheduling appointments, managing patient check-ins and check-outs, verifying patient information, and providing excellent customer service. The Front Desk must be organized, professional, and compassionate, as they are key to maintaining a smooth flow of operations in the office and ensuring patient satisfaction.
Must be bilingual (English/Spanish).
Key Responsibilities:
Greet patients and visitors warmly and professionally, ensuring they feel welcome. Direct patients to appropriate areas within the office and inform healthcare providers of patient arrival. Assist patients with any forms or documents they may need to complete at check-in. Verify and update patient information, including personal details and insurance information, in the system and patient charts. Maintain and organize patient files, ensuring they are accurate and up-to-date. Assist with data entry to ensure patient records are accurate and comply with HIPAA regulations. Schedule patient appointments, ensuring optimal provider availability and efficient use of office time. Manage and maintain an organized appointment calendar, ensuring no scheduling conflicts. Coordinate and confirm patient appointments via phone or email and reschedule any missed or canceled appointments. Ensure all patient charts are updated with appointment details. Check for referrals and authorizations for all patients; assist patients in obtaining referrals when necessary. Collect co-payments, co-insurance, deductibles, and past due balances from patients at check-in or check-out. Process patient check-out by confirming next appointments and handling billing or co-payment arrangements. Verify patient insurance information and ensure proper documentation for claims. Provide patients with billing statements and assist with insurance inquiries. Generate personalized service forms for registered patients to document services provided and procedures performed during visits. Ensure all patient charts are filed daily by the end of the day. Open and close the office as scheduled. Prepare the daily sign-in sheet. Assist supervisors and/or office managers with the preparation of daily deposits and incoming/outgoing transfers. Manage office supplies and inform the office manager when restocking is required. Monitor and maintain office equipment, ensuring it is functioning properly. Provide exceptional customer service, addressing patient concerns or complaints in a timely and professional manner. Offer assistance to patients with special needs, ensuring accessibility to all services. Ensure the front desk and waiting areas remain clean, organized, and welcoming. Ensure all patient interactions and data management comply with HIPAA and other privacy regulations. Maintain patient confidentiality at all times, safeguarding sensitive health information. Assist with other medical needs, including scheduling telephone inquiries and check-out procedures.
Qualifications:
Education: High school diploma or equivalent required.
Language Skills: Must be bilingual (English/Spanish) to effectively communicate with a diverse patient population. Strong communication skills (both written and verbal).
Skills & Abilities:
Organization - Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Customer Service - Exceptional interpersonal skills and the ability to provide outstanding patient care and service. Problem-Solving - Ability to handle patient inquiries and concerns in a calm and professional manner. Computer Proficiency - Familiarity with office management software, scheduling systems, and basic Microsoft Office applications. Attention to Detail - Accuracy in data entry and attention to detail in verifying patient information. Professionalism - Ability to maintain professionalism at all times, especially in handling sensitive patient information.
Full job record
| Job ID | 71a289ad8a04219f5e053dfab032999fa1d5a51c |
| Org ID | e286c616-4c72-449d-b58f-dfe7c44d6a5a |
| Source ID | 0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4 |
| Board ID | 0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4 |
| Provider | adp_workforcenow |
| Provider Job Key | 627796 |
| Title | Front Desk Staff |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Palm Beach Gardens, FL, US, Palm Beach Gardens, FL; Wellington, FL, US, Wellington, FL |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Palm Beach Gardens |
| Salary Raw | 17 To 17 (USD) Hourly |
| Salary Min | 17 |
| Salary Max | 17 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=45fb861a-7973-4320-acb6-38191d726a34&ccId=19000101_000001&lang=en_US&type=JS&jobId=627796&jwId=9201373253919_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=45fb861a-7973-4320-acb6-38191d726a34&ccId=19000101_000001&lang=en_US&type=JS&jobId=627796&jwId=9201373253919_1 |
| First Seen At | 2026-05-31 18:14:57Z |
| Last Seen At | 2026-06-06 12:40:27Z |
| Last Checked At | 2026-06-06 12:40:27Z |
| Last Changed At | 2026-06-06 12:40:27Z |
| Inactive At | — |
| Source Posted At | 2026-04-16 18:28:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=45fb861a-7973-4320-acb6-38191d726a34|19000101_000001/date=2026-06-06/2026-06-06T12-40-27-728Z-7705fa0998f4f2901741e0b525b092a5127cd3fef138e0726ce5d67991429858.json |
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";' id=\"isPasted\"><span style=\"font-size:16px;font-family:Calibri;\">The Front Desk plays a crucial role in managing the first point of contact with patients and visitors in a clinical office. This role includes answering phones, scheduling appointments, managing patient check-ins and check-outs, verifying patient information, and providing excellent customer service. The Front Desk must be organized, professional, and compassionate, as they are key to maintaining a smooth flow of operations in the office and ensuring patient satisfaction. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Must be bilingual (English/Spanish).</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:8px;font-family:Calibri;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:19px;font-family:Calibri;\">Key Responsibilities: </span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Greet patients and visitors warmly and professionally, ensuring they feel welcome.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Direct patients to appropriate areas within the office and inform healthcare providers of patient arrival.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist patients with any forms or documents they may need to complete at check-in.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Verify and update patient information, including personal details and insurance information, in the system and patient charts.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Maintain and organize patient files, ensuring they are accurate and up-to-date.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist with data entry to ensure patient records are accurate and comply with HIPAA regulations.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Schedule patient appointments, ensuring optimal provider availability and efficient use of office time.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Manage and maintain an organized appointment calendar, ensuring no scheduling conflicts.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Coordinate and confirm patient appointments via phone or email and reschedule any missed or canceled appointments.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure all patient charts are updated with appointment details.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Check for referrals and authorizations for all patients; assist patients in obtaining referrals when necessary.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Collect co-payments, co-insurance, deductibles, and past due balances from patients at check-in or check-out.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Process patient check-out by confirming next appointments and handling billing or co-payment arrangements.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Verify patient insurance information and ensure proper documentation for claims.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Provide patients with billing statements and assist with insurance inquiries.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Generate personalized service 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style='font-family:\"Times New Roman\";font-size:16px;'>Provide exceptional customer service, addressing patient concerns or complaints in a timely and professional manner.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Offer assistance to patients with special needs, ensuring accessibility to all services.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure the front desk and waiting areas remain clean, organized, and welcoming.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure all patient interactions and data management comply with HIPAA and other privacy regulations.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Maintain patient confidentiality at all times, safeguarding sensitive health information.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist with other medical needs, including scheduling telephone inquiries and check-out procedures.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:19px;font-family:Calibri;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:19px;font-family:Calibri;\">Qualifications:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height: normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Education:</span></strong><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, \"sans-serif\";margin-bottom: 0.0001pt;line-height: normal;'><span style=\"font-size:16px;font-family:Calibri;\">High school diploma or equivalent required.</span></li></ul></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\"> </span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height: normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Language Skills:</span></strong><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, \"sans-serif\";margin-bottom: 0.0001pt;line-height: normal;'><span style=\"font-size:16px;font-family:Calibri;\">Must be bilingual (English/Spanish) to effectively communicate with a diverse patient population.</span></li><li style='margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, \"sans-serif\";margin-bottom: 0.0001pt;line-height: normal;'><span style=\"font-size:16px;font-family:Calibri;\">Strong communication skills (both written and verbal).</span></li></ul></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:1.0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:1.0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Skills & Abilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family: Calibri;\">Organization - Strong organizational skills and the ability to multitask effectively in a fast-paced environment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family: Calibri;\">Customer Service - Exceptional interpersonal skills and the ability to provide outstanding patient care and service.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family: Calibri;\">Problem-Solving - Ability to handle patient inquiries and concerns in a calm and professional manner.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family: Calibri;\">Computer Proficiency - Familiarity with office management software, scheduling systems, and basic Microsoft Office applications.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family: 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}Get this page with API
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GET https://api.bluedoor.sh/job-postings/v1/jobs/71a289ad8a04219f5e053dfab032999fa1d5a51c?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/e286c616-4c72-449d-b58f-dfe7c44d6a5aJSONGET https://api.bluedoor.sh/job-postings/v1/sources/0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/71a289ad8a04219f5e053dfab032999fa1d5a51c/eventsJSON