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HomeCompanies45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001Front Desk Staff

Front Desk Staff

45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001 · Palm Beach Gardens, FL, US, Palm Beach Gardens, FL; Wellington, FL, US, Wellington, FL · Active · $17–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001
TitleFront Desk Staff
Normalized title-
Department / team-
LocationPalm Beach Gardens, FL, United States
Work model-
Employment typeFull Time
Salary$17–$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-16 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Palm Beach Gardens.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company45fb861a 7973 4320 Acb6 38191d726a34 19000101 000001
Source0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4
ATS providerADP Workforce Now Recruiting

Description

The Front Desk plays a crucial role in managing the first point of contact with patients and visitors in a clinical office. This role includes answering phones, scheduling appointments, managing patient check-ins and check-outs, verifying patient information, and providing excellent customer service. The Front Desk must be organized, professional, and compassionate, as they are key to maintaining a smooth flow of operations in the office and ensuring patient satisfaction. Must be bilingual (English/Spanish). Key Responsibilities: Greet patients and visitors warmly and professionally, ensuring they feel welcome. Direct patients to appropriate areas within the office and inform healthcare providers of patient arrival. Assist patients with any forms or documents they may need to complete at check-in. Verify and update patient information, including personal details and insurance information, in the system and patient charts. Maintain and organize patient files, ensuring they are accurate and up-to-date. Assist with data entry to ensure patient records are accurate and comply with HIPAA regulations. Schedule patient appointments, ensuring optimal provider availability and efficient use of office time. Manage and maintain an organized appointment calendar, ensuring no scheduling conflicts. Coordinate and confirm patient appointments via phone or email and reschedule any missed or canceled appointments. Ensure all patient charts are updated with appointment details. Check for referrals and authorizations for all patients; assist patients in obtaining referrals when necessary. Collect co-payments, co-insurance, deductibles, and past due balances from patients at check-in or check-out. Process patient check-out by confirming next appointments and handling billing or co-payment arrangements. Verify patient insurance information and ensure proper documentation for claims. Provide patients with billing statements and assist with insurance inquiries. Generate personalized service forms for registered patients to document services provided and procedures performed during visits. Ensure all patient charts are filed daily by the end of the day. Open and close the office as scheduled. Prepare the daily sign-in sheet. Assist supervisors and/or office managers with the preparation of daily deposits and incoming/outgoing transfers. Manage office supplies and inform the office manager when restocking is required. Monitor and maintain office equipment, ensuring it is functioning properly. Provide exceptional customer service, addressing patient concerns or complaints in a timely and professional manner. Offer assistance to patients with special needs, ensuring accessibility to all services. Ensure the front desk and waiting areas remain clean, organized, and welcoming. Ensure all patient interactions and data management comply with HIPAA and other privacy regulations. Maintain patient confidentiality at all times, safeguarding sensitive health information. Assist with other medical needs, including scheduling telephone inquiries and check-out procedures. Qualifications: Education: High school diploma or equivalent required. Language Skills: Must be bilingual (English/Spanish) to effectively communicate with a diverse patient population. Strong communication skills (both written and verbal). Skills & Abilities: Organization - Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Customer Service - Exceptional interpersonal skills and the ability to provide outstanding patient care and service. Problem-Solving - Ability to handle patient inquiries and concerns in a calm and professional manner. Computer Proficiency - Familiarity with office management software, scheduling systems, and basic Microsoft Office applications. Attention to Detail - Accuracy in data entry and attention to detail in verifying patient information. Professionalism - Ability to maintain professionalism at all times, especially in handling sensitive patient information.

Full job record

Job ID71a289ad8a04219f5e053dfab032999fa1d5a51c
Org IDe286c616-4c72-449d-b58f-dfe7c44d6a5a
Source ID0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4
Board ID0a2780cd-6a0a-427d-af7e-4b3cb92f6cb4
Provideradp_workforcenow
Provider Job Key627796
TitleFront Desk Staff
Normalized Title
Statusactive
Activeyes
Location TextPalm Beach Gardens, FL, US, Palm Beach Gardens, FL; Wellington, FL, US, Wellington, FL
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionFL
CityPalm Beach Gardens
Salary Raw17 To 17 (USD) Hourly
Salary Min17
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=45fb861a-7973-4320-acb6-38191d726a34&ccId=19000101_000001&lang=en_US&type=JS&jobId=627796&jwId=9201373253919_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=45fb861a-7973-4320-acb6-38191d726a34&ccId=19000101_000001&lang=en_US&type=JS&jobId=627796&jwId=9201373253919_1
First Seen At2026-05-31 18:14:57Z
Last Seen At2026-06-06 12:40:27Z
Last Checked At2026-06-06 12:40:27Z
Last Changed At2026-06-06 12:40:27Z
Inactive At
Source Posted At2026-04-16 18:28:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=45fb861a-7973-4320-acb6-38191d726a34|19000101_000001/date=2026-06-06/2026-06-06T12-40-27-728Z-7705fa0998f4f2901741e0b525b092a5127cd3fef138e0726ce5d67991429858.json
Event Fields
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}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";' id=\"isPasted\"><span style=\"font-size:16px;font-family:Calibri;\">The Front Desk plays a crucial role in managing the first point of contact with patients and visitors in a clinical office. This role includes answering phones, scheduling appointments, managing patient check-ins and check-outs, verifying patient information, and providing excellent customer service. The Front Desk must be organized, professional, and compassionate, as they are key to maintaining a smooth flow of operations in the office and ensuring patient satisfaction.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Must be bilingual (English/Spanish).</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:8px;font-family:Calibri;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:19px;font-family:Calibri;\">Key Responsibilities:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Greet patients and visitors warmly and professionally, ensuring they feel welcome.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Direct patients to appropriate areas within the office and inform healthcare providers of patient arrival.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist patients with any forms or documents they may need to complete at check-in.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Verify and update patient information, including personal details and insurance information, in the system and patient charts.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Maintain and organize patient files, ensuring they are accurate and up-to-date.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist with data entry to ensure patient records are accurate and comply with HIPAA regulations.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Schedule patient appointments, ensuring optimal provider availability and efficient use of office time.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Manage and maintain an organized appointment calendar, ensuring no scheduling conflicts.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Coordinate and confirm patient appointments via phone or email and reschedule any missed or canceled appointments.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure all patient charts are updated with appointment details.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Check for referrals and authorizations for all patients; assist patients in obtaining referrals when necessary.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Collect co-payments, co-insurance, deductibles, and past due balances from patients at check-in or check-out.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Process patient check-out by confirming next appointments and handling billing or co-payment arrangements.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Verify patient insurance information and ensure proper documentation for claims.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Provide patients with billing statements and assist with insurance inquiries.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Generate personalized service forms for registered patients to document services provided and procedures performed during visits.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure all patient charts are filed daily by the end of the day.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Open and close the office as scheduled.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Prepare the daily sign-in sheet.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist supervisors and/or office managers with the preparation of daily deposits and incoming/outgoing transfers.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Manage office supplies and inform the office manager when restocking is required.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Monitor and maintain office equipment, ensuring it is functioning properly.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Provide exceptional customer service, addressing patient concerns or complaints in a timely and professional manner.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Offer assistance to patients with special needs, ensuring accessibility to all services.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure the front desk and waiting areas remain clean, organized, and welcoming.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Ensure all patient interactions and data management comply with HIPAA and other privacy regulations.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Maintain patient confidentiality at all times, safeguarding sensitive health information.</span></li><li><span style='font-family:\"Times New Roman\";font-size:16px;'>Assist with other medical needs, including scheduling telephone inquiries and check-out procedures.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:19px;font-family:Calibri;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:19px;font-family:Calibri;\">Qualifications:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:     normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Education:</span></strong><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, \"sans-serif\";margin-bottom: 0.0001pt;line-height: normal;'><span style=\"font-size:16px;font-family:Calibri;\">High school diploma or equivalent required.</span></li></ul></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\">&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:     normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Language Skills:</span></strong><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, \"sans-serif\";margin-bottom: 0.0001pt;line-height: normal;'><span style=\"font-size:16px;font-family:Calibri;\">Must be bilingual (English/Spanish) to effectively communicate with a diverse patient population.</span></li><li style='margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, \"sans-serif\";margin-bottom: 0.0001pt;line-height: normal;'><span style=\"font-size:16px;font-family:Calibri;\">Strong communication skills (both written and verbal).</span></li></ul></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:1.0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:1.0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;font-family:Calibri;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style=\"font-size:16px;font-family:Calibri;\">Skills &amp; Abilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family:     Calibri;\">Organization - Strong organizational skills and the ability to multitask effectively in a fast-paced environment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family:     Calibri;\">Customer Service - Exceptional interpersonal skills and the ability to provide outstanding patient care and service.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family:     Calibri;\">Problem-Solving - Ability to handle patient inquiries and concerns in a calm and professional manner.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family:     Calibri;\">Computer Proficiency - Familiarity with office management software, scheduling systems, and basic Microsoft Office applications.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family:     Calibri;\">Attention to Detail - Accuracy in data entry and attention to detail in verifying patient information.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style=\"font-size:16px;line-height:115%;font-family:     Calibri;\">Professionalism - Ability to maintain professionalism at all times, especially in handling sensitive patient information.</span></li></ul></div></div></div></div></div></div></div></div></div>\n",
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