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Implementation Manager

COMBASE USA · North Las Vegas, NV, United States · On Site · Deleted · $65,000–$75,000 / year · Rippling ATS

Job facts

FieldValue
CompanyCOMBASE USA
TitleImplementation Manager
Normalized title-
Department / teamSupport
LocationNorth Las Vegas, NV, United States
Work modelOn Site
Employment typeFull Time
Salary$65,000–$75,000 / year
Statusdeleted
ATS providerRippling ATS
Posted / first seen2024-12-17 / 2026-05-29
Changed / last seen2026-06-13 / 2026-06-11

Related slices

PageWhat it containsOpen
Company jobsActive postings from COMBASE USA.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in North Las Vegas.Open
Department jobsActive postings in Support.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCOMBASE USA
Sourced15eeac2-e01c-4155-9484-5d37a3015a1a
ATS providerRippling ATS

Description

company About Us: COMBASE USA is the developer of KORONA POS, which is a cloud-based point-of-sale platform built for retailers, ticketing operations, and specialty businesses. We combine powerful technology with a customer-first approach, helping our clients streamline operations, grow revenue, and get the most out of their software investment. As we scale, we're building out a dedicated implementation function for the first time, and we're looking for the right person to lead it. role The Opportunity: This is a ground-floor role. KORONA POS is formalizing its customer implementation process, and this Implementation Manager will be the person who builds it. You'll own the end-to-end experience for new mid-market customers, from the moment a contract is signed through a stable, successful go-live, while also creating the playbooks, templates, and workflows that will define how we onboard customers for years to come. You'll work at the intersection of Sales, Support, and Development, serving as the single point of accountability for new customer projects. You're equally comfortable on a call with a new customer and in a planning session with developers. Key Responsibilities: Sales-to-PM handoff: join pre-close calls with Sales to capture customer expectations and commitments before contracts are signed Customer kickoff: lead structured kickoff calls that set clear timelines, introduce the team, and build trust from day one Discovery and scoping: work with customers and internal teams to map requirements, distinguish standard configuration from custom work, and build realistic project plans Implementation coordination: keep Development and Support on track, remove blockers, and ensure nothing falls through the cracks Training coordination: schedule and confirm customer training sessions before go-live so teams are ready to use the system Go-live support: be the customer's primary contact on launch day, triaging issues and coordinating rapid responses Post-launch stabilization: maintain close contact for 2-4 weeks post-launch before formally transitioning customers to ongoing Support Process building: document what works, build repeatable templates and checklists, and continuously improve the onboarding experience Internal projects: manage cross-functional initiatives such as new software integrations, coordinating between Development and other internal stakeholders to keep projects scoped, on schedule, and well-communicated. What We're Looking For: 1-3 years of project management or implementation experience at a software or SaaS company Demonstrated experience managing customer-facing implementations or onboarding projects end-to-end Comfortable operating in ambiguity, having built processes from scratch rather than just following existing playbooks Strong communicator who can translate technical concepts for non-technical customers and keep cross-functional teams aligned Organized and proactive, with a track record of catching problems before they escalate Collaborative and personable, able to build trust quickly with customers and colleagues alike Experience with CRM, project management, or ticketing tools is a plus Job Benefits: Healthcare reimbursement program SIMPLE IRA retirement plan Flexible PTO Work schedule based in Las Vegas, NV Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. COMBASE USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full job record

Job ID719ad8f84402a4a3b1871afe79ac534648f43b0a
Org ID24a55e7e-8dc9-43e4-aec9-39a9cd5d5d26
Source IDd15eeac2-e01c-4155-9484-5d37a3015a1a
Board IDd15eeac2-e01c-4155-9484-5d37a3015a1a
Providerrippling
Provider Job Keyd8d3f685-bb97-4c2d-b70d-f8435ca7834b
TitleImplementation Manager
Normalized Title—
Statusdeleted
Activeno
Location TextNorth Las Vegas, NV, United States
DepartmentSupport
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNV
CityNorth Las Vegas
Salary RawUSD 65000-75000 YEAR
Salary Min65,000
Salary Max75,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/combase-usa/jobs/d8d3f685-bb97-4c2d-b70d-f8435ca7834b
Apply URLhttps://ats.rippling.com/combase-usa/jobs/d8d3f685-bb97-4c2d-b70d-f8435ca7834b
First Seen At2026-05-29 07:16:09Z
Last Seen At2026-06-11 09:58:37Z
Last Checked At2026-06-13 10:30:36Z
Last Changed At2026-06-13 10:30:36Z
Inactive At2026-06-13 10:30:36Z
Source Posted At2024-12-17 18:49:14Z
Source Updated At—
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Event Fields
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Extensions
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      "role": "<meta><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:9.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">The Opportunity:</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This is a ground-floor role. KORONA POS is formalizing its customer implementation process, and this Implementation Manager will be the person who builds it. You'll own the end-to-end experience for new mid-market customers, from the moment a contract is signed through a stable, successful go-live, while also creating the playbooks, templates, and workflows that will define how we onboard customers for years to come.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">You'll work at the intersection of Sales, Support, and Development, serving as the single point of accountability for new customer projects. You're equally comfortable on a call with a new customer and in a planning session with developers.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Key Responsibilities:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Sales-to-PM handoff:</strong></b><span style=\"white-space:pre-wrap;\"> join pre-close calls with Sales to capture customer expectations and commitments before contracts are signed</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Customer kickoff:</strong></b><span style=\"white-space:pre-wrap;\"> lead structured kickoff calls that set clear timelines, introduce the team, and build trust from day one</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Discovery and scoping:</strong></b><span style=\"white-space:pre-wrap;\"> work with customers and internal teams to map requirements, distinguish standard configuration from custom work, and build realistic project plans</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Implementation coordination:</strong></b><span style=\"white-space:pre-wrap;\"> keep Development and Support on track, remove blockers, and ensure nothing falls through the cracks</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Training coordination:</strong></b><span style=\"white-space:pre-wrap;\"> schedule and confirm customer training sessions before go-live so teams are ready to use the system</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Go-live support:</strong></b><span style=\"white-space:pre-wrap;\"> be the customer's primary contact on launch day, triaging issues and coordinating rapid responses</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Post-launch stabilization:</strong></b><span style=\"white-space:pre-wrap;\"> maintain close contact for 2-4 weeks post-launch before formally transitioning customers to ongoing Support</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Process building:</strong></b><span style=\"white-space:pre-wrap;\"> document what works, build repeatable templates and checklists, and continuously improve the onboarding experience</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Internal projects:</strong></b><span style=\"white-space:pre-wrap;\"> manage cross-functional initiatives such as new software integrations, coordinating between Development and other internal stakeholders to keep projects scoped, on schedule, and well-communicated.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">What We're Looking For:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">1-3 years of project management or implementation experience at a software or SaaS company</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Demonstrated experience managing customer-facing implementations or onboarding projects end-to-end</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfortable operating in ambiguity, having built processes from scratch rather than just following existing playbooks</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong communicator who can translate technical concepts for non-technical customers and keep cross-functional teams aligned</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Organized and proactive, with a track record of catching problems before they escalate</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborative and personable, able to build trust quickly with customers and colleagues alike</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience with CRM, project management, or ticketing tools is a plus</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Job Benefits:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Healthcare reimbursement program </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">SIMPLE IRA retirement plan</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Flexible PTO </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work schedule based in Las Vegas, NV </span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Work Environment:</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13.5pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Physical Demands:</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">COMBASE USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></p>",
      "company": "<meta><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">About Us:</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">COMBASE USA is the developer of KORONA POS, which is a cloud-based point-of-sale platform built for retailers, ticketing operations, and specialty businesses. We combine powerful technology with a customer-first approach, helping our clients streamline operations, grow revenue, and get the most out of their software investment. As we scale, we're building out a dedicated implementation function for the first time, and we're looking for the right person to lead it.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "linkedin_link",
          "title": "LinkedIn link",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "website_link",
          "title": "Website link",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        },
        {
          "oid": "cover_letter",
          "title": "Cover letter",
          "required": false,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": {
        "fields": [
          {
            "oid": "first_name",
            "title": "First name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "last_name",
            "title": "Last name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "email",
            "title": "Email",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "current_company",
            "title": "Current company",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "phone_number",
            "title": "Phone number",
            "required": true,
            "fieldData": {},
            "fieldType": "PHONE_NUMBER"
          },
          {
            "oid": "location",
            "title": "Location (city only)",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "linkedin_link",
            "title": "LinkedIn link",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "website_link",
            "title": "Website link",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "resume",
            "title": "Resume",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          },
          {
            "oid": "cover_letter",
            "title": "Cover letter",
            "required": false,
            "fieldData": {},
            "fieldType": "FILE"
          }
        ]
      },
      "additionalQuestions": null
    },
    "hasAIEvaluationsEnabled": false,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "670571b062163d3ef84c23ea",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/combase-usa/jobs/d8d3f685-bb97-4c2d-b70d-f8435ca7834b",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 17494
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/719ad8f84402a4a3b1871afe79ac534648f43b0a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/24a55e7e-8dc9-43e4-aec9-39a9cd5d5d26JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d15eeac2-e01c-4155-9484-5d37a3015a1aJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/719ad8f84402a4a3b1871afe79ac534648f43b0a/eventsJSON

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