Digital Transformation Manager

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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About WEP</span></p>\n<p><span style=\"font-size: 12pt\">WEP is an international education and youth mobility group enabling more than 10,000 young people each year to live, study, and travel abroad. Operating across 11 countries in Europe and beyond, WEP runs a diverse portfolio of programs including language travel, educational stays, camps, and high school experiences.</span> <span style=\"font-size: 12pt\">The group has grown through a combination of organic development and targeted acquisitions, bringing together multiple brands, systems, and operating models. This creates a rich but complex environment where pragmatism, speed, and sound judgment matter more than theoretical perfection.</span> <span style=\"font-size: 12pt\">WEP operates with a strong entrepreneurial culture. Teams are close to the business, decisions are expected to lead to action, and leaders are trusted to move forward even when all variables are not fully known. The group is actively investing in digital platforms, process simplification, and AI‑enabled improvements to better support growth, efficiency, and customer experience, without losing operational realism.</span> <span style=\"font-size: 12pt\">This role sits at the heart of that journey: helping WEP evolve its digital ecosystem in a way that is coherent across countries, genuinely useful for teams, and firmly grounded in business impact.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role overview</span></p>\n<p><span style=\"font-size: 12pt\">WEP is looking for a senior <span style=\"font-weight: 600\">Digital Transformation &amp; Platforms Lead</span> with a <span style=\"font-weight: 600\">strong entrepreneurial mindset</span> to drive the evolution of its digital ecosystem across countries.</span> <span style=\"font-size: 12pt\">This role goes beyond coordination and analysis. We are looking for a leader who is <span style=\"font-weight: 600\">proactive, decisive, and comfortable taking ownership</span>, including making sound decisions without always having a perfect or complete picture. The role focuses on translating business priorities into clear digital roadmaps, leading cross‑country process and platform transformation, and ensuring that technology choices are pragmatic, coherent, and value‑driven.</span> <span style=\"font-size: 12pt\">The role requires a strong understanding of WEP’s IT landscape and infrastructure to advise leadership on critical technology and investment decisions, as well as a high degree of curiosity around AI and automation to identify concrete opportunities to improve processes and existing systems.</span> <br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> Why this role exists</span></p>\n<p><span style=\"font-size: 12pt\">WEP operates in a fast‑moving, multi‑country environment where digital decisions often need to be made with <span style=\"font-weight: 600\">incomplete information, evolving constraints, and real operational pressure</span>.</span> <span style=\"font-size: 12pt\">This role exists to:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Drive digital progress without waiting for perfect conditions </span></li>\n<li><span style=\"font-size: 12pt\">Bring structure and momentum to complex, sometimes ambiguous initiatives </span></li>\n<li><span style=\"font-size: 12pt\">Reduce fragmentation while remaining practical and business‑oriented </span></li>\n<li><span style=\"font-size: 12pt\">Support leadership with clear, action‑oriented technology and platform advice </span></li>\n<li><span style=\"font-size: 12pt\">Actively seek better, smarter ways of working through digital and AI‑enabled improvements </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> Key responsibilities</span></p>\n<p><span style=\"font-size: 12pt\">1. Digital strategy &amp; roadmap leadership</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Define, structure, and continuously evolve the digital roadmap in line with business priorities </span></li>\n<li><span style=\"font-size: 12pt\">Translate strategic objectives into clear initiatives, sequencing, and trade‑offs </span></li>\n<li><span style=\"font-size: 12pt\">Take ownership of decisions and recommendations, even in situations where information is partial or evolving </span></li>\n<li><span style=\"font-size: 12pt\">Challenge assumptions and move initiatives forward with an entrepreneurial, problem‑solving mindset </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">2. Cross‑country process &amp; platform transformation</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead the transformation and harmonisation of key digital processes and platforms across countries </span></li>\n<li><span style=\"font-size: 12pt\">Drive initiatives involving CRM, operational systems, customer‑facing platforms, workflows, and integrations </span></li>\n<li><span style=\"font-size: 12pt\">Navigate complexity pragmatically, balancing standardisation with operational reality </span></li>\n<li><span style=\"font-size: 12pt\">Act decisively to unblock progress when initiatives stall or lack clarity </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">3. Business systems &amp; execution oversight</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Act as a hands‑on bridge between business teams, internal IT, and external partners </span></li>\n<li><span style=\"font-size: 12pt\">Turn unclear or high‑level needs into workable, deliverable digital solutions </span></li>\n<li><span style=\"font-size: 12pt\">Maintain execution momentum, clarify ownership, and ensure decisions lead to action </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">4. IT landscape understanding &amp; decision support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Build and maintain a clear, high‑level understanding of WEP’s IT infrastructure, core systems, and integrations </span></li>\n<li><span style=\"font-size: 12pt\">Support leadership with pragmatic advice on technology choices, platform evolution, and investment trade‑offs </span></li>\n<li><span style=\"font-size: 12pt\">Clearly articulate risks, constraints, and opportunities to support fast, informed decision‑making </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">5. AI, automation &amp; continuous improvement</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Actively explore how AI and automation can realistically improve internal processes, decision‑making, and existing platforms </span></li>\n<li><span style=\"font-size: 12pt\">Identify and prioritize concrete AI use cases with operational or financial impact </span></li>\n<li><span style=\"font-size: 12pt\">Apply curiosity and experimentation with discipline, focusing on value, not hype </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">6. Stakeholder, vendor &amp; governance leadership</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Work closely with leadership, country teams, operations, IT, finance, and external partners </span></li>\n<li><span style=\"font-size: 12pt\">Drive alignment without excessive bureaucracy, keeping decisions practical and actionable </span></li>\n<li><span style=\"font-size: 12pt\">Contribute to strong vendor governance and clear accountability across initiatives </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> What success looks like</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Digital initiatives move forward faster, with clearer ownership and fewer deadlocks </span></li>\n<li><span style=\"font-size: 12pt\">Stronger coherence across countries without slowing down local execution </span></li>\n<li><span style=\"font-size: 12pt\">Leadership receives clear, actionable recommendations on technology and platforms </span></li>\n<li><span style=\"font-size: 12pt\">Decisions are taken pragmatically, even when information is imperfect </span></li>\n<li><span style=\"font-size: 12pt\">AI and automation are used where they genuinely simplify work or improve outcomes </span></li>\n<li><span style=\"font-size: 12pt\">Less fragmentation, more momentum, and visible business impact </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold; text-decoration: underline\"> Candidate profile</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Must‑have</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Senior experience leading digital transformation, business systems evolution, or complex cross‑functional initiatives </span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: 600\">Strong entrepreneurial spirit</span>: proactive, street‑smart, curious, and comfortable taking responsibility </span></li>\n<li><span style=\"font-size: 12pt\">Proven ability to make sound decisions without always having full information </span></li>\n<li><span style=\"font-size: 12pt\">Ability to understand and reason about IT infrastructure and system landscapes at a decision‑making level </span></li>\n<li><span style=\"font-size: 12pt\">Exposure to CRM, operational platforms, or systems integration </span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication skills, with the ability to be concise, to the point, and to explain complex IT topics in clear, accessible language </span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: 600\">C2 level in English</span> (spoken and written), another language (French, Italian, German) is a great plus</span></li>\n<li><span style=\"font-size: 12pt\">Strong experience working with teams across multiple countries and cultures </span></li>\n<li><span style=\"font-size: 12pt\">Comfortable operating across both strategic and hands‑on discussions</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Nice‑to‑have</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience navigating governance, risk, or cybersecurity topics </span></li>\n<li><span style=\"font-size: 12pt\">Strong curiosity around AI, with a pragmatic understanding of where it creates real value </span></li>\n<li><span style=\"font-size: 12pt\">Exposure to reporting, data visibility, or analytics initiatives </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> Scope clarification</span></p>\n<p><span style=\"font-size: 12pt\">This role <span style=\"font-weight: 600\">does not</span> primarily own:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Deep technical architecture or low‑level implementation </span></li>\n<li><span style=\"font-size: 12pt\">Day‑to‑day application support and service operations </span></li>\n<li><span style=\"font-size: 12pt\">Dedicated BI or analytics delivery </span></li>\n<li><span style=\"font-size: 12pt\">Formal cybersecurity ownership </span></li>\n<li><span style=\"font-size: 12pt\">Web product or UX ownership </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"> Who you will work with</span></p>\n<p><span style=\"font-size: 12pt\">You will work closely with group leadership, country teams, operations, IT, marketing, finance, and external partners to drive progress, make decisions, and deliver tangible impact.</span> <br><br><br><br></p>\n<p><em>The job posting is open to candidates of all genders (Italian Legislative Decree No. 198/2006).</em></p>\n<p><br><br></p>\n<p><em>WEP recruits, hires, trains, compensates, and promotes employees without discrimination based on religion, national origin, gender, sexual orientation, ability, or age. We recognize that a diverse mix of talents is essential to enable everyone to perform at their best. If you require any specific accommodations for the interview process, please let us know.</em></p>",
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