Account Services Representative - Middle Market, Consultant - High Tech

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    "ShortDescriptionStr": "The Middle Markets Sales team is responsible for retaining existing membership and driving new business growth within the medium-to-large employer segment. The Account Service Representative, Consultant reports to the Senior Service Manager and plays a role in supporting a portfolio of fast growing, high visibility technology employer groups. In this role, the Account Service Representative, Consultant acts as a strategic service partner, proactively anticipating client needs, navigating and resolving complex issues with speed, and safeguarding the overall client experience. ",
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    "ExternalDescriptionStr": "<p><strong>Your Role</strong></p><p>The Middle Markets Sales team is responsible for retaining existing membership and driving new business growth within the medium-to-large employer segment. The Account Service Representative, Consultant reports to the Senior Service Manager and plays a role in supporting a portfolio of fast growing, high visibility technology employer groups. In this role, the Account Service Consultant acts as a strategic service partner, proactively anticipating client needs, navigating, and resolving complex issues with speed, and safeguarding the overall client experience. You will work collaboratively with other team members to assist employers, and their employees navigate their healthcare needs. If you enjoy helping others and thinking outside the box for solutions, this might be the right job for you.</p><p>Success in this role requires end-to-end ownership, strong cross functional coordination, and the ability to deliver crisp, executive ready communications that build trust, drive alignment, and reinforce Blue Shield of California’s value as a long-term partner. The individual should be adaptable, self-directed, and effective operating independently in a dynamic environment.</p><p>This is an ideal opportunity for someone who thrives in a fast-paced environment, values autonomy, and enjoys operating independently while making a visible impact across teams and with clients. If you’re energized by complex problem solving, relationship stewardship, and supporting innovative technology organizations at scale, this role offers both challenge and growth—with the opportunity to shape outcomes that matter.</p><p>Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.&nbsp;</p>",
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    "ExternalPostedStartDate": "2026-04-29T22:30:20+00:00",
    "ExternalQualificationsStr": "<p><strong>Your Knowledge and Experience</strong></p><ul><li>Requires a bachelor’s degree or equivalent combination of education and experience&nbsp;</li><li>Requires 7 years of prior relevant experience</li><li>Requires a CA Accident &amp; Health or Sickness and Life License or the ability to obtain the license within 90 days of hire date</li><li>Requires experience supporting and servicing technology, AI, or similarly fast paced industries&nbsp;</li><li>Requires advanced proficiency with digital communication tools (e.g., Slack, Microsoft Teams, Zoom, recording and editing presentations, Microsoft Office Suite, Copilot, Calendly, Vimeo, and Salesforce)</li><li>Requires a working knowledge of the high‑tech (AI) industry, including current trends, emerging technologies, business priorities, workforce needs, and culture, and apply this knowledge to develop effective solutions for clients and brokers</li><li>Working knowledge of health plan operations, benefits administration, claims processing HRIS platforms and the ability to engage credibly with HR, Finance, and executive level client and broker stakeholders</li></ul>",
    "InternalQualificationsStr": "<p><strong>Your Knowledge and Experience</strong></p><ul><li>Requires a bachelor’s degree or equivalent combination of education and experience&nbsp;</li><li>Requires 7 years of prior relevant experience</li><li>Requires a CA Accident &amp; Health or Sickness and Life License or the ability to obtain the license within 90 days of hire date</li><li>Requires experience supporting and servicing technology, AI, or similarly fast paced industries&nbsp;</li><li>Requires advanced proficiency with digital communication tools (e.g., Slack, Microsoft Teams, Zoom, recording and editing presentations, Microsoft Office Suite, Copilot, Calendly, Vimeo, and Salesforce)</li><li>Requires a working knowledge of the high‑tech (AI) industry, including current trends, emerging technologies, business priorities, workforce needs, and culture, and apply this knowledge to develop effective solutions for clients and brokers</li><li>Working knowledge of health plan operations, benefits administration, claims processing HRIS platforms and the ability to engage credibly with HR, Finance, and executive level client and broker stakeholders</li></ul>",
    "OrganizationDescriptionStr": "<p style=\"margin:12pt 0in 0in\"></p>\n<p><b>About Blue Shield of California</b></p>\n<p>As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.&nbsp;</p>\n<p>At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.&nbsp;</p>\n<p>To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.</p>\n<p>Blue Shield is&nbsp;a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!&nbsp;&nbsp;</p>\n<p><b>Our Values:&nbsp;</b></p>\n<p style=\"margin-left:0.25in\"></p>\n<ul>\n <li><b>Honest. </b>We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.<b>&nbsp;</b><b></b></li>\n <li><b>Human. </b>We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.</li>\n <li><b>Courageous. </b>We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.<b>&nbsp;</b></li>\n</ul>\n<div>\n <p><b>Our&nbsp;Workplace Model</b>&nbsp;</p>\n <p>We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our&nbsp;workplace model&nbsp;is designed around intentional in-person interaction, collaboration, connection,&nbsp;creativity&nbsp;and flexibility:</p>\n <ul>\n  <li>\n   <p>For most teams, this means coming into the office two days per week.</p></li>\n  <li>\n   <p>Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.</p></li>\n  <li>\n   <p>For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.</p></li>\n </ul>\n <p>The Company reserves the right to&nbsp;require&nbsp;more presence in the office based on business needs, and requirements are subject to change with periodic reviews. &nbsp;</p>\n <p></p>\n</div>\n<div>\n</div>\n<ul></ul>\n<p><b>Physical Requirements:</b></p>\n<p>Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.</p>\n<p><a href=\"https://www.blueshieldca.com/physical-job-requirements\" target=\"_blank\" rel=\"nofollow\">Please click here for further physical requirement detail.</a>&nbsp;</p>\n<p><b>Equal Employment Opportunity:</b></p>\n<p>External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.</p>",
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    "ExternalResponsibilitiesStr": "<p><strong>Your Work</strong></p><p>In this role, you will:</p><ul><li>Deliver concierge level for a dedicated portfolio of high-tech employer groups with elevated expectations for speed, accuracy, and professionalism&nbsp;</li><li>Proactively mitigate service risk by leveraging reporting, CRM insights, and issue history to identify trends and early warning signals, coordinating with cross functional partners to implement timely, end to end solutions</li><li>Strategically leverage awareness of healthcare and technology industry trends to strengthen the Blue Shield of California value proposition, aligning market insights to the evolving priorities of high growth and enterprise clients</li><li>Support onboarding and post implementation stabilization for new high-tech clients, emphasizing clarity, self-service enablement, and minimal abrasion&nbsp;</li><li>Design and deliver custom presentations for open enrollment and member education initiatives, including promotional campaigns, that provide creative, client centric solutions aligned to member needs</li><li>Create and document best practices, workflows, and repeatable service models that allow the role to scale across similar client profiles&nbsp;</li><li>Facilitate and lead open enrollment, administrative, and health fair meetings for high growth clients, engaging directly with members to navigate complex benefit questions and deliver a seamless, trusted experience</li><li>Actively participate in RFP and finalist presentations as a subject matter expert, clearly conveying the Blue Shield of California service model and value-added programs aligned to enterprise and high-tech client needs</li><li>Build strong relationships with key brokers and clients by deeply understanding their priorities, serving as a trusted advisor, and proactively guiding them through complex decisions</li></ul>",
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