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Lending Services Manager

7847feec F565 4756 8ced 85251716fae1 19000101 000001 · Cooper City, FL, US, Cooper City, FL · Active · $107,000–$115,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7847feec F565 4756 8ced 85251716fae1 19000101 000001
TitleLending Services Manager
Normalized title-
Department / team-
LocationCooper City, FL, United States
Work model-
Employment typeFull Time
Salary$107,000–$115,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

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Company jobsActive postings from 7847feec F565 4756 8ced 85251716fae1 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cooper City.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7847feec F565 4756 8ced 85251716fae1 19000101 000001
Sourcee3d70316-394e-4072-b2ae-0f54c8cf81f4
ATS providerADP Workforce Now Recruiting

Description

About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Role Responsibilities: This role is responsible for the department leadership and oversight of the loan servicing operations for the credit union's consumer, mortgage, and business/commercial loan portfolios. Additionally, this role ensures timely, accurate, and compliant servicing throughout the loan life cycle, beginning at loan closing/funding, while optimizing member experience, managing risk, and maintaining strong internal controls. The manager leads the service team, partners with other lending departments and vendors, and provides actionable reporting to support portfolio performance and operational excellence. Essential Functions & Responsibilities: Servicing Management Direct day-to-day servicing activities including loan boarding, payment processing, escrow administration (if applicable), advances, fee assessment/waivers, payoff quotes, releases/satisfactions, collateral tracking, and account maintenance. Establish and enforce standard operating procedures (SOPs) and quality control checkpoints to ensure accuracy, timeliness, loan compliance, and consistent member service. Oversee servicing for rate/term changes, modifications, extensions, renewals, assumptions (as applicable), and post-closing changes in accordance with policy and regulatory requirements. Ensure proper handling of insurance products (collateral protection, hazard/flood for mortgage and business real estate, etc.) and tracking/force-placement processes as applicable. Coordinate post-closing document flow and exception clearing with closing/post-closing, underwriting, and documentation teams to ensure complete, accurate servicing records. Manage processes and maintain controls for all payment applications. Manage applicable real estate tax and insurance tracking. Ensure accurate tracking and release of title and lien perfection with proper UCC management. Oversee commercial lending tracking of applicable covenants and term changes. Compliance & Risk Management Maintain servicing compliance with applicable federal and state requirements, credit union policies, and internal controls (e.g., payment application, periodic statements/disclosures as applicable, disputes/error resolution, privacy and information security procedures, SCRA, etc.). Ensure audit and exam readiness: maintain documentation, workflow evidence, exception logs, and corrective action plans. Identify servicing risks (operational, regulatory, reputational) and implement mitigation strategies, root cause analysis, and control enhancements. Support Compliance, Internal Audit, and external examinations with timely reporting, sampling, and remediation. Maintain and monitor key servicing controls, including dual controls, access reviews, segregation of duties, reconciliation, and exception tracking. Oversee and ensure accurate eOscar credit reporting disputes and resolution. Process Improvements & Vendor Relationship Oversee third-party vendor performance and service-level expectations; manage issues, escalations, and periodic due diligence support. Lead process improvement initiatives to reduce errors, cycle times, and member friction; implement automation and workflow controls where possible. Participate in projects such as system upgrades, conversions, product changes, and new servicing workflows. Vendor implementation and efficiencies for cost reduction. Reporting & Analytics Produce and analyze servicing KPIs and operational risk indicators, such as payment processing accuracy, servicing exception rates, escrow analysis timeliness, lien release cycle times, commercial tickler completion rates, and member complaint trends. Provide routine and ad hoc reporting for lending leadership and risk management. Monitor operational capacity, queue/backlog levels, and service level performance; recommend staffing or workflow changes as needed. Support portfolio analytics by ensuring clean servicing data, accurate coding, and consistent documentation. People Leadership Hire, train, coach, and develop a high-performing servicing team. Establish clear performance expectations and cross-training plans; ensure business continuity coverage. Manage capacity planning, workload balancing, and scheduling to meet service levels. Promote a culture of accountability, member advocacy, and continuous improvement. Conduct performance evaluations, provide timely feedback, and administer corrective action in accordance with HR policy. Minimum Expectations and Qualifications Bachelor's degree in finance, business, or related field; or five+ years of loan servicing experience. 2+ years of supervisory/management experience. Deep understanding of loan origination and servicing processes and systems. Strong working knowledge of loan servicing functions: payment processing, escrow administration (if applicable), lien/title/UCC tracking, collateral maintenance, and payoff/release processing. Demonstrated ability to interpret policies, procedures, and regulatory requirements and translate them into operational workflows. Proficiency with core banking systems, LOS platforms, document imaging, Microsoft 365 (Excel, Word, Teams), and reporting tools. Competencies & Skills Operational excellence and strong attention to detail. Leadership, coaching, and change management. Excellent communication skills, both oral and written. Leadership presentation skills. Member-first service mindset. Analytical problem solving and root-cause analysis. Ability to manage multiple priorities and deadlines. Cross-functional collaboration (Lending, Collections, Compliance, Finance, IT) Compliance Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within BSCU will consider awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and Compliance Departments. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act. Physical Requirements The physical demands described here are those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The environmental characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may enable individuals with disabilities to perform essential functions. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.

Full job record

Job ID718df5e36e285f95fb8e551d58ee5ec70a0eceb0
Org IDdc93a1b9-8399-44b2-9991-34dfc788a034
Source IDe3d70316-394e-4072-b2ae-0f54c8cf81f4
Board IDe3d70316-394e-4072-b2ae-0f54c8cf81f4
Provideradp_workforcenow
Provider Job Key604469
TitleLending Services Manager
Normalized Title—
Statusactive
Activeyes
Location TextCooper City, FL, US, Cooper City, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionFL
CityCooper City
Salary Raw107000.00 To 115000.00 (USD) Annually
Salary Min107,000
Salary Max115,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7847feec-f565-4756-8ced-85251716fae1&ccId=19000101_000001&lang=en_US&type=JS&jobId=604469&jwId=9200821448930_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7847feec-f565-4756-8ced-85251716fae1&ccId=19000101_000001&lang=en_US&type=JS&jobId=604469&jwId=9200821448930_1
First Seen At2026-05-31 18:57:15Z
Last Seen At2026-06-06 13:14:01Z
Last Checked At2026-06-06 13:14:01Z
Last Changed At2026-06-06 13:14:01Z
Inactive At—
Source Posted At2026-05-21 14:44:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;' data-pasted=\"true\"><strong><span style='font-size: 14px; line-height: 115%; font-family: \"times new roman\", serif;'>About BrightStar: </span></strong><span style='font-size: 14px; line-height: 115%; font-family: \"times new roman\", serif;'>As a member of BrightStar Credit Union, you&#39;ll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><span style=\"line-height: 115%;\">What we offer:</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Medical, Dental, and Vision</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">401K Plan with Matching</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Tuition Reimbursement Program</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Supplemental Benefits</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Engagement Area</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Wellness Studio &amp; Gym at our Corporate Headquarters</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Company Paid Life Insurance</span></li><li style='margin: 0in; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"line-height: 115%;\">Health Savings Account with Company Contributions</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>Role Responsibilities:&nbsp;</strong></span><span style='font-family: \"times new roman\", serif; color: black; font-size: 14px;'>This role is responsible for the department leadership and oversight of the loan servicing operations for the credit union&#39;s consumer, mortgage, and business/commercial loan portfolios. Additionally, this role ensures timely, accurate, and compliant servicing throughout the loan life cycle, beginning at loan closing/funding, while optimizing member experience, managing risk, and maintaining strong internal controls. The manager leads the service team, partners with other lending departments and vendors, and provides actionable reporting to support portfolio performance and operational excellence.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><span style=\"color:black;\">Essential Functions &amp; Responsibilities:</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Servicing Management</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Direct day-to-day servicing activities including loan boarding, payment processing, escrow administration (if applicable), advances, fee assessment/waivers, payoff quotes, releases/satisfactions, collateral tracking, and account maintenance.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Establish and enforce standard operating procedures (SOPs) and quality control checkpoints to ensure accuracy, timeliness, loan compliance, and consistent member service.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Oversee servicing for rate/term changes, modifications, extensions, renewals, assumptions (as applicable), and post-closing changes in accordance with policy and regulatory requirements.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Ensure proper handling of insurance products (collateral protection, hazard/flood for mortgage and business real estate, etc.) and tracking/force-placement processes as applicable.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Coordinate post-closing document flow and exception clearing with closing/post-closing, underwriting, and documentation teams to ensure complete, accurate servicing records.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Manage processes and maintain controls for all payment applications.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Manage applicable real estate tax and insurance tracking.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Ensure accurate tracking and release of title and lien perfection with proper UCC management.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Oversee commercial lending tracking of applicable covenants and term changes.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;line-height:normal;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Compliance &amp; Risk Management</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Maintain servicing compliance with applicable federal and state requirements, credit union policies, and internal controls (e.g., payment application, periodic statements/disclosures as applicable, disputes/error resolution, privacy and information security procedures, SCRA, etc.).</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Ensure audit and exam readiness: maintain documentation, workflow evidence, exception logs, and corrective action plans.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Identify servicing risks (operational, regulatory, reputational) and implement mitigation strategies, root cause analysis, and control enhancements.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Support Compliance, Internal Audit, and external examinations with timely reporting, sampling, and remediation.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Maintain and monitor key servicing controls, including dual controls, access reviews, segregation of duties, reconciliation, and exception tracking.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Oversee and ensure accurate eOscar credit reporting disputes and resolution.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;line-height:normal;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Process Improvements &amp; Vendor Relationship</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Oversee third-party vendor performance and service-level expectations; manage issues, escalations, and periodic due diligence support.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Lead process improvement initiatives to reduce errors, cycle times, and member friction; implement automation and workflow controls where possible.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Participate in projects such as system upgrades, conversions, product changes, and new servicing workflows.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Vendor implementation and efficiencies for cost reduction.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;line-height:normal;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Reporting &amp; Analytics</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Produce and analyze servicing KPIs and operational risk indicators, such as payment processing accuracy, servicing exception rates, escrow analysis timeliness, lien release cycle times, commercial tickler completion rates, and member complaint trends.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Provide routine and ad hoc reporting for lending leadership and risk management.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Monitor operational capacity, queue/backlog levels, and service level performance; recommend staffing or workflow changes as needed.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Support portfolio analytics by ensuring clean servicing data, accurate coding, and consistent documentation.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;text-indent:0in;line-height:normal;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">People Leadership</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Hire, train, coach, and develop a high-performing servicing team.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Establish clear performance expectations and cross-training plans; ensure business continuity coverage.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Manage capacity planning, workload balancing, and scheduling to meet service levels.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Promote a culture of accountability, member advocacy, and continuous improvement.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Conduct performance evaluations, provide timely feedback, and administer corrective action in accordance with HR policy.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><span style=\"color:black;\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Minimum Expectations and Qualifications</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">Bachelor&#39;s degree in finance, business, or related field; or five+ years of loan servicing experience.</span></li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">2+ years of supervisory/management experience.</span></li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">Deep understanding of loan origination and servicing processes and systems.</span></li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Strong working knowledge of loan servicing functions: payment processing, escrow administration (if applicable), lien/title/UCC tracking, collateral maintenance, and payoff/release processing.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Demonstrated ability to interpret policies, procedures, and regulatory requirements and translate them into operational workflows.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Proficiency with core banking systems, LOS platforms, document imaging, Microsoft 365 (Excel, Word, Teams), and reporting tools.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;text-indent:0in;line-height:normal;margin-bottom:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin:0in;text-indent:0in;line-height:normal;margin-bottom:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u>Competencies &amp; Skills</u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Operational excellence and strong attention to detail.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Leadership, coaching, and change management.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Excellent communication skills, both oral and written. Leadership presentation skills.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Member-first service mindset.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Analytical problem solving and root-cause analysis.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Ability to manage multiple priorities and deadlines.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'>Cross-functional collaboration (Lending, Collections, Compliance, Finance, IT)</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Compliance</span></u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='color: black; font-family: \"times new roman\", serif; font-size: 14px;'>Every employee must uphold the credit union&#39;s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within BSCU will consider awareness of unusual or suspicious activity relevant to the department.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and Compliance Departments.</span></li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: \"times new roman\", serif;'><span style=\"color: black;\">Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act.</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Physical Requirements</span></u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='color: black; font-family: \"times new roman\", serif; font-size: 14px;'>The physical demands described here are those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, and crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'><strong><u><span style=\"color:black;\">Work Environment</span></u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><span style='color: black; font-family: \"times new roman\", serif; font-size: 14px;'>The environmental characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may enable individuals with disabilities to perform essential functions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;'><em><span style=\"font-size:13px;color:black;\">BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;'><br></p></div>\n",
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