Office Coordinator II

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    "description": "<p>Under the direction of the Practice Manager and/or Regional Operations Manager, the Office Coordinator is daily practice operations. Supporting teams to adhere to high quality clinical processes and accurate administrative tasks while promoting a professional work environment and excellent patient experience.</p>\n<p>Responsibilities may include, but are not limited to, the following:<br />\nPersonnel<br />\nAssists the Manager in interviewing, hiring, training, and evaluating all clinical and clerical<br />\npersonnel. Collaborates with Manager on all applicable staff member evaluations.<br />\nAssists the Manager in ensuring all personnel are appropriately trained, licensed, and<br />\ncredentialed.<br />\nAt the direction of the Manager, presents relevant information regularly at staff meetings ,via<br />\nemails, and one-on-one communication in a timely manner.<br />\nSupports the Manager in resolving any interoffice disputes for clinical and clerical personnel.<br />\nCoordinates schedules for all clinical and clerical personnel and recommends changes and<br />\nimprovements as needed to the Manager.<br />\nEnsures all clinical and clerical coverage.<br />\nSchedules and facilitates clinical in-services for staff at the discretion of the Manager.<br />\nMaintains clinical and clerical competency for all staff. Oversees cross-training and education of<br />\nstaff. This may include remediation/retraining for staff members, as needed.</p>\n<p>Patient Care / Clinical Operations<br />\nWill be required to be proficient in, and sometimes perform, all aspects of a Medical<br />\nAssistant.<br />\nAssesses and evaluates patient flow in all practice sites recommends changes for quality patient<br />\nservice and care.<br />\nCollaborates with Manager and Physician(s) to plan and execute process changes that improve<br />\npatient care services and patient management.<br />\nReviews physician schedules periodically and may make suggestions to maximize<br />\nphysician efficiency and productivity, coordinates changes with the Manager and<br />\nPhysician(s).<br />\nOversees performance of clinical triage for the entire practice. Maintains crash cart<br />\nsupplies to the standards approved by the Clinical Excellence Committee. Maintains<br />\nappropriate compliance documentation as delegated by the Manager.<br />\nCoordinates the ordering of all clinical supplies develops effective inventory control<br />\nsystems as delegated by the Manager.<br />\nEnsures the practice complies with regulations, policies, and procedures in the clinical<br />\narea, according to all applicable state and federal laws. Makes regular reports to the<br />\nManager.<br />\nCollaborates with Manager and Physician(s) to promote efficient and cost-effective<br />\nmanagement of resources.</p>\n<p>Business Operations<br />\nOversees and distributes business office work activities according to staff schedules.<br />\nOversees the practices check-in and check-out process to accomplish efficiency and<br />\nexcellent patient care.<br />\nManages and ensures consistent collection of payment at time of service, including copays, deductibles, and outstanding balances.<br />\nReviews accounts receivable reports monthly; brings large balances and rejection<br />\npatterns to the attention of the Manager.<br />\nSpeaks with patients who have large, outstanding balances and attempts to collect on<br />\nthe account or arrange a payment plan.<br />\nMaintains patient confidentiality; complies with HIPAA and compliance guidelines<br />\nestablished by the practice.<br />\nAttends CPR, OSHA, HIPAA and OIG training programs as required.<br />\nSupervisory Responsibilities<br />\nThis job has leadership responsibilities which typically involve overseeing clerical and clinical personnel.<br />\nThe position shall report directly to the Practice Manager and/or Regional Operations Manager.</p>\n<p>Typical Physical Demands<br />\nPosition requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination<br />\nand manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office<br />\nequipment is also required. Employee will occasionally be asked tolift and carry items weighing up to 30<br />\npounds. Employee must have normal range of hearing and eyesight to record, prepare, and communicate<br />\nappropriate documents.</p>\n<p>Typical Working Conditions<br />\nNormal clinical office environment. Occasional evening or weekend work.</p>\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong><span style=\"font-size:10pt;\">COMPENSATION INFORMATION</span></strong></span></span></p>\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\">Actual compensation may vary depending on job-related knowledge, skills, and experience.</span></span></span></li>\n</ul>",
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