bluedoor data·Job Postings API·bluedoor.sh ↗

HomeCompaniesFranki Inc.Customer Success Manager

Customer Success Manager

Franki Inc. · Remote (United States), United States · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanyFranki Inc.
TitleCustomer Success Manager
Normalized title-
Department / teamSales
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-01-29 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Franki Inc..Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Sales.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFranki Inc.
Sourcea0fdf72b-f82b-48fa-a4b3-dd2e21a0ba3f
ATS providerRippling ATS

Description

company Hi, We’re Franki Franki is transforming how people discover and choose where to eat, drink, and explore. Our platform is built on video recommendations from a passionate community of creators and dining enthusiasts who help people find the best experiences in their area. We’re a fast-moving, high-ownership team that values creativity and execution. The category is dynamic and fun, and we're building a brand that reflects that energy. If you're the kind of person who has strong ideas and makes them happen, we’d love to hear from you. About The Role We’re looking for a Customer Success Manager to own and grow relationships with Franki’s SMB restaurant partners, ensuring they see meaningful, measurable value from our platform. This is a frontline, customer-facing role within our Revenue organization that blends relationship management, strategic thinking, and data-driven execution. You’ll guide customers through onboarding and activation, drive product adoption, and proactively identify opportunities to improve retention and expansion. As a Customer Success Manager at Franki, you’ll collaborate closely with Sales, Product, Marketing, and Support teams to deliver a seamless, high-impact customer experience. You’ll serve as a trusted advisor to your customers—helping them grow their businesses while strengthening the long-term health of Franki. What You’ll Do Lead onboarding and activation for new customers transitioning from Sales, ensuring a smooth and successful start. Conduct product trainings to help partners understand features, best practices, and opportunities for immediate value. Own a portfolio of SMB restaurant partners as their primary point of contact. Build strong, trust-based relationships through regular check-ins and strategic business reviews. Develop and manage customer success plans with clear goals, timelines, and KPIs. Monitor customer health metrics to proactively identify churn risks and retention opportunities. Identify and support upsell and cross-sell opportunities aligned with customer needs. Drive renewal success and long-term account expansion. Act as the voice of the customer internally—sharing insights and feedback with Product, Sales, and Marketing. Analyze usage data, performance trends, and campaign results to deliver actionable insights. Maintain accurate account records and reporting in Salesforce and internal dashboards. Serve as an escalation point for customer issues, coordinating timely resolution with internal teams. You’re a good fit if you have... 3+ years of experience in Customer Success, Account Management, or a related customer-facing role. Strong understanding of the customer lifecycle—from onboarding through renewal and expansion. Proven ability to build consultative, trust-based relationships with SMB customers. Experience conducting customer check-ins, QBRs, and data-driven performance conversations. Comfort working with customer health scoring, churn mitigation strategies, and success metrics. A data-driven mindset, using insights and trends to inform strategy and recommendations. Proficiency with tools like Salesforce, Outreach, G-Suite, ChiliPiper, and CRM-driven systems. Excellent written and verbal communication skills. Strong organizational and prioritization skills across a large account portfolio. Bonus points if you're... Experienced in SaaS, hospitality tech, digital marketing, or CRM-driven environments. Comfortable working in a fast-paced, goal-oriented startup environment. Energized by cross-functional collaboration and continuous improvement. Why Franki... Remote role with semi-flexible scheduling and collaboration across distributed teams in multiple time zones. Opportunity to play a key role in scaling Franki’s customer success motion. Direct impact on customer retention, growth, and overall business health. Collaborative, inclusive culture that values ownership, curiosity, and execution. Competitive compensation with base salary, commission, and bonus opportunities. Room for professional growth as Franki continues to expand. role Why Join Franki... Own a high-impact function within a growing startup Help shape how the brand connects with users, creators, and restaurant partners Move fast, test ideas, and lead with creativity Join a collaborative, ambitious team that values autonomy and original thinking Competitive compensation and 100% covered healthcare, dental, and vision benefits for employees Perks & Benefits Remote work: Our team works remotely across the US but primarily PST time zone; we travel together several times a year for company kick-offs and mid-year meetings. PTO: 15 days per year, plus additional PTO between Christmas and the end of the year (25th Dec - 31st Dec). Additionally, we recognize 11 public holidays per year. Medical, Dental & Vision : We cover 100% of Medical, Vision, and Dental insurance costs for employees. 401(k) Equipment: Computer & technology equipment applicable to your role. Monthly Stipend: To help cover some home office expenses . The pay range for this role is: 70,000.00 - 80,000.00 USD per year Base Salary with an OTE of 120,000.00 USD

Full job record

Job ID7186db6f31b9d4ee25b09202b4cc05c3728b4e46
Org ID92aceca3-a0b3-43f8-aeb6-41e42cbea502
Source IDa0fdf72b-f82b-48fa-a4b3-dd2e21a0ba3f
Board IDa0fdf72b-f82b-48fa-a4b3-dd2e21a0ba3f
Providerrippling
Provider Job Key2137f9e7-1caa-45ba-a839-b4726534a311
TitleCustomer Success Manager
Normalized Title
Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentSales
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ats.rippling.com/franki/jobs/2137f9e7-1caa-45ba-a839-b4726534a311
Apply URLhttps://ats.rippling.com/franki/jobs/2137f9e7-1caa-45ba-a839-b4726534a311
First Seen At2026-06-06 08:45:48Z
Last Seen At2026-06-06 08:45:48Z
Last Checked At2026-06-06 08:45:48Z
Last Changed At2026-06-06 08:45:48Z
Inactive At
Source Posted At2026-01-29 19:44:06Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=franki/date=2026-06-06/2026-06-06T08-45-46-481Z-9aab394556c02810d1f41eda56fc647cab2d099a7a3b3759f96f1a496dcb0887.json
Event Fields
{
  "content_hash": "ef0fb8a192b11068fa48d4bc0d10bae6e80db1222f1582437dc2baf068f80575",
  "source_hash": "7aac555ea2f41ce65eb7c66193fc7bf4525e708365c7f12015067a1e89a130e4",
  "last_changed_at": "2026-06-06T08:45:48.038Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en-us",
  "location": {
    "raw": "Remote (United States), United States",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.98,
    "workplace_type": "remote"
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:45:48.032Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "Remote (United States), United States",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.98,
      "workplace_type": "remote"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "list_job": {
    "id": "2137f9e7-1caa-45ba-a839-b4726534a311",
    "url": "https://ats.rippling.com/franki/jobs/2137f9e7-1caa-45ba-a839-b4726534a311",
    "name": "Customer Success Manager",
    "language": "en-US",
    "locations": [
      {
        "city": "",
        "name": "Remote (United States)",
        "state": "",
        "country": "United States",
        "stateCode": null,
        "countryCode": "US",
        "workplaceType": "REMOTE"
      }
    ],
    "department": {
      "name": "Sales"
    }
  },
  "detail_job": {
    "url": "https://ats.rippling.com/franki/jobs/2137f9e7-1caa-45ba-a839-b4726534a311",
    "name": "Customer Success Manager",
    "uuid": "2137f9e7-1caa-45ba-a839-b4726534a311",
    "board": {
      "logo": {
        "url": "https://secured-assets.ripplingcdn.com/us1/ats/68404af52b4fd4c28b6d0409/ats_public/b4d4bc99cf6549a4a003716b51c765d4-sensitive.png?Expires=1780821947&Signature=It25w2osgAySd~HTUBL1wfQuvHpwnPSO3IQz1Mi6sfoyCKv4g-kEtOfP8Oah-Yzqp1H5IIkYvmg5Cql6hXE7eaknp9qoa0qrUuDa1RHWoA0TILoWkRiiMAMlPHCot24AjdhEo6IuNS68xlkYp0o3sPA35VaEUn1eosM1tYbEjG-jaR1vQkpwzutB-zT5uqRS2htfGmyzcKrB5lnFn-ktCagxYnEAbKuI3rHcjxHn-X0piQaarWGR2m2iCWlyHQTzG6AKD27-TnVy5s06-ovc08WwzX9y91ewwZz9~IrUcEaSYciKqjcciiXs6wnT4rZOJR1i3uFtsO3nT9rg81SxbA__&Key-Pair-Id=K2SM3GXN9F9XGM",
        "name": "Franki - Primary_Lockup - BRIGHT YELLOW.png",
        "type": "image/png"
      },
      "slug": "franki",
      "title": "Current Openings",
      "banner": {
        "url": null,
        "name": "",
        "type": ""
      },
      "boardURL": "https://ats.rippling.com/franki/jobs",
      "fontType": null,
      "subtitle": null,
      "boardType": "RIPPLING",
      "linkColor": "#050500",
      "buttonColor": "#352f18",
      "legalNotice": null,
      "buttonTextColor": "#ffe600",
      "noOpeningsMessage": null,
      "groupJobsByLocation": true,
      "showBoardLogoOnJobPost": true,
      "showCompanyInfoUnderJobPost": true
    },
    "createdOn": "2026-01-29T11:44:06.901000-08:00",
    "department": {
      "name": "Sales",
      "base_department": "Sales",
      "department_tree": [
        "Sales"
      ]
    },
    "companyName": "Franki Inc.",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">Why Join Franki...</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Own a high-impact function within a growing startup</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Help shape how the brand connects with users, creators, and restaurant partners</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Move fast, test ideas, and lead with creativity</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Join a collaborative, ambitious team that values autonomy and original thinking</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Competitive compensation and 100% covered healthcare, dental, and vision benefits for employees</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">Perks &amp; Benefits</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Remote work:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">Our team works remotely across the US but primarily PST time zone; we travel together several times a year for company kick-offs and mid-year meetings.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">PTO:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;15 days per year, plus additional PTO between Christmas and the end of the year (25th Dec - 31st Dec). Additionally, we recognize 11 public holidays per year.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Medical, Dental &amp; Vision</strong></b><span style=\"white-space:pre-wrap;\">: We cover 100% of Medical, Vision, and Dental insurance costs for employees.&nbsp;</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">401(k)</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Equipment:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;Computer &amp; technology equipment applicable to your role.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Monthly Stipend:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;To help cover some home office expenses</span><i><em style=\"white-space:pre-wrap;\">.</em></i></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">The pay range for this role is:</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">70,000.00&nbsp;-&nbsp;80,000.00&nbsp;USD per year Base Salary with an OTE of 120,000.00 USD </span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">Hi, We’re Franki&nbsp;</strong></b></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Franki is transforming how people discover and choose where to eat, drink, and explore. Our platform is built on video recommendations from a passionate community of creators and dining enthusiasts who help people find the best experiences in their area.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br><span style=\"white-space:pre-wrap;\">We’re a fast-moving, high-ownership team that values creativity and execution. The category is dynamic and fun, and we're building a brand that reflects that energy. If you're the kind of person who has strong ideas and makes them happen, we’d love to hear from you.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">About The Role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We’re looking for a </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Customer Success Manager</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> to own and grow relationships with Franki’s SMB restaurant partners, ensuring they see meaningful, measurable value from our platform.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This is a frontline, customer-facing role within our Revenue organization that blends relationship management, strategic thinking, and data-driven execution. You’ll guide customers through onboarding and activation, drive product adoption, and proactively identify opportunities to improve retention and expansion.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">As a Customer Success Manager at Franki, you’ll collaborate closely with Sales, Product, Marketing, and Support teams to deliver a seamless, high-impact customer experience. You’ll serve as a trusted advisor to your customers—helping them grow their businesses while strengthening the long-term health of Franki.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">What You’ll Do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead onboarding and activation for new customers transitioning from Sales, ensuring a smooth and successful start.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Conduct product trainings to help partners understand features, best practices, and opportunities for immediate value.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Own a portfolio of SMB restaurant partners as their primary point of contact.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Build strong, trust-based relationships through regular check-ins and strategic business reviews.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Develop and manage customer success plans with clear goals, timelines, and KPIs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monitor customer health metrics to proactively identify churn risks and retention opportunities.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identify and support upsell and cross-sell opportunities aligned with customer needs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Drive renewal success and long-term account expansion.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Act as the voice of the customer internally—sharing insights and feedback with Product, Sales, and Marketing.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Analyze usage data, performance trends, and campaign results to deliver actionable insights.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Maintain accurate account records and reporting in Salesforce and internal dashboards.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as an escalation point for customer issues, coordinating timely resolution with internal teams.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You’re a good fit if you have...</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">3+ years of experience in Customer Success, Account Management, or a related customer-facing role.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong understanding of the customer lifecycle—from onboarding through renewal and expansion.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven ability to build consultative, trust-based relationships with SMB customers.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience conducting customer check-ins, QBRs, and data-driven performance conversations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfort working with customer health scoring, churn mitigation strategies, and success metrics.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">A data-driven mindset, using insights and trends to inform strategy and recommendations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proficiency with tools like Salesforce, Outreach, G-Suite, ChiliPiper, and CRM-driven systems.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent written and verbal communication skills.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong organizational and prioritization skills across a large account portfolio.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Bonus points if you're...</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experienced in SaaS, hospitality tech, digital marketing, or CRM-driven environments.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfortable working in a fast-paced, goal-oriented startup environment.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Energized by cross-functional collaboration and continuous improvement.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Why Franki...</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Remote role with semi-flexible scheduling and collaboration across distributed teams in multiple time zones.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Opportunity to play a key role in scaling Franki’s customer success motion.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Direct impact on customer retention, growth, and overall business health.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Collaborative, inclusive culture that values ownership, curiosity, and execution.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Competitive compensation with base salary, commission, and bonus opportunities.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Room for professional growth as Franki continues to expand.</span></li></ul>"
    },
    "workLocations": [
      "Remote (United States)"
    ],
    "employmentType": {
      "id": "Salaried, full-time",
      "label": "SALARIED_FT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
        {
          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "pronouns",
          "title": "Pronouns",
          "required": false,
          "fieldType": "PRONOUN"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        },
        {
          "oid": "cover_letter",
          "title": "Cover letter",
          "required": false,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": {
        "fields": [
          {
            "oid": "first_name",
            "title": "First name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "last_name",
            "title": "Last name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "email",
            "title": "Email",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "pronouns",
            "title": "Pronouns",
            "required": false,
            "fieldData": {},
            "fieldType": "PRONOUN"
          },
          {
            "oid": "current_company",
            "title": "Current company",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "phone_number",
            "title": "Phone number",
            "required": true,
            "fieldData": {},
            "fieldType": "PHONE_NUMBER"
          },
          {
            "oid": "location",
            "title": "Location (city only)",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "resume",
            "title": "Resume",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          },
          {
            "oid": "cover_letter",
            "title": "Cover letter",
            "required": false,
            "fieldData": {},
            "fieldType": "FILE"
          }
        ]
      },
      "additionalQuestions": [
        {
          "id": "698e11a87336c1de4040c9d6",
          "form": {
            "sections": [],
            "questions": [
              {
                "tags": [],
                "title": "How Did You Hear About Us?",
                "canEdit": false,
                "dataType": "enum",
                "isPrivate": false,
                "uniqueKey": "2d9afa6f-3f70-46fb-be96-e364dc068dae",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [
                  "Referral",
                  "LinkedIn",
                  "Word of Mouth",
                  "Advertisement",
                  "Company Website",
                  "Job Board (e.g., Indeed, Glassdoor)",
                  "Conference/ Event",
                  "Social Media (TikTok, Twitter, Meta, etc.)"
                ],
                "description": "",
                "questionType": "SINGLE_SELECT_DROPDOWN",
                "allowComments": false,
                "isOtherEnabled": true,
                "isMultiSelectEnabled": false
              }
            ],
            "skipLogic": [],
            "deletedSections": [],
            "deletedQuestions": []
          },
          "name": "How Did You Hear About Us?"
        },
        {
          "id": "698e11a87336c1de4040c9d7",
          "form": {
            "sections": [],
            "questions": [
              {
                "tags": [],
                "title": "If Referred, please provide the name of the employee who referred you",
                "canEdit": false,
                "dataType": "Text",
                "isPrivate": false,
                "uniqueKey": "2d9afa6f-3f70-46fb-be96-e364dc068dae",
                "intChoices": [],
                "isRequired": false,
                "strChoices": [],
                "description": "",
                "questionType": "SHORT_ANSWER",
                "allowComments": false,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": false
              }
            ],
            "skipLogic": [],
            "deletedSections": [],
            "deletedQuestions": []
          },
          "name": "How Did You Hear About Us? - Referral"
        },
        {
          "id": "698e11a87336c1de4040c9d8",
          "form": {
            "sections": [],
            "questions": [
              {
                "tags": [],
                "title": "Are you legally authorized to work in the United States?",
                "canEdit": false,
                "dataType": "select",
                "isPrivate": false,
                "uniqueKey": "c2639df7-52dc-44e0-8954-dd63b1e28b24",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [
                  "Yes",
                  "No"
                ],
                "questionType": "KNOCKOUT",
                "allowComments": false,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": true
              }
            ],
            "skipLogic": [],
            "deletedSections": [],
            "deletedQuestions": []
          },
          "name": "Work Authorization"
        }
      ]
    },
    "hasAIEvaluationsEnabled": false,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "68d1c6caa985595eb00e2ff2",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/franki/jobs/2137f9e7-1caa-45ba-a839-b4726534a311",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 23450
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/7186db6f31b9d4ee25b09202b4cc05c3728b4e46?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/92aceca3-a0b3-43f8-aeb6-41e42cbea502JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/a0fdf72b-f82b-48fa-a4b3-dd2e21a0ba3fJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/7186db6f31b9d4ee25b09202b4cc05c3728b4e46/eventsJSON