Cabin Mobility %26 Publications Coordinator

Purpose of position Provide frontline technical support and device management for cabin crew mobility tools, including deployment, troubleshooting, documentation, and coordination with IT and Inflight operations teams. Coordinate all regulatory publications, application onboarding, and related administrative tasks to ensure seamless Inflight operations and compliance. Key responsibilities Cabin Mobility Support – Cabin Electronic Flight Bag (CEFB) Deploy cabin mobility devices (CEFB) to new hire cabin crew. Serve as Tier 1 support for the Cabin Crew Mobility (CEFB) applications and related tools, addressing user reported issues and requests. Provide frontline troubleshooting for hardware, software and connectivity problems experienced by cabin crew members. Log, categorize, and escalate unresolved issues to Tier 2 support as required. Support application onboarding, updates and training activities for cabin crew users. Maintain detailed records of support activities, resolutions, and user feedback to identify trends and improvement opportunities. Collaborate closely with IT, project management and Inflight operations teams to ensure seamless communication and support delivery. Assist with testing new application features and updates prior to rollout. Perform technical writing to create, update, and maintain user documentation, FAQs, procedures, and support materials related to mobility applications and Inflight operations. Oversee administration functions to support the Cabin Mobility project (CEFB). Track data usage for both Inflight Training iPads and Cabin Crew mobility devices. Responsible for reconciling and resetting returned devices for cabin crew terminations and resignations. Publication and Application Support Coordinate all publications under Inflight Regulatory and Standards. Prepare and submit documents for internal review. Ensure timely upload to JazzNet and crew devices. Track all regulatory and customer excellence documentation. Work closely with Air Canada’s mobility team when introducing new applications. Coordinate with translation to ensure compliance. Liaise with Document Control team and manual owners. Administration Develop and maintain Inflight digital forms as assigned by the Manager, Inflight Regulatory and Standards. Distribute all CEFB related communications. Perform other duties as assigned by the Manager, Inflight Regulatory and Standards. Required qualifications Minimum 3 years’ experience in basic IT troubleshooting (hardware, software, connectivity). Work effectively with IT, project management and regulatory teams. Demonstrate a high level of expertise in mobility systems. Ability to diagnose and resolve Tier 1 issues across mobile platforms. Minimum 3 years of experience in technical writing for publications, documentation (i.e., FAQs and support material) and user guides. Working knowledge of digital documentation formatting and publication standards. Familiar with Mobile Device Management (MDM) platforms (e.g., Intune, AirWatch). Advanced skills in MS Office, Word, Excel, Teams. Ability to interact clearly and professionally with cabin crew and cross-functional teams. Organized, ability to maintain detailed logs tracking device usage. Technical aptitude: must have the ability to solve problems logically and research complex technical issues. Work on multiple requests simultaneously at a high-quality level. Strong interpersonal skills and ability to work in a dynamic project environment. Possess strong written and oral communication skills. Ability to meet deadlines. Preferred qualifications Diploma or Degree in Aviation Operations, Business Administration, Technical Support, Systems Administration or related field. Benefits of joining our award-winning team Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations. Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being. Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected. About Jazz Aviation LP Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America. With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned. Join our award-winning team and be part of shaping the future of regional aviation! Our commitment to diversity, equity, inclusion, and accessibility We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected] . Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

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