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Remote Shift Supervisor Suicide Prevention Crisis Line (Sa & Su 9:30pm - 5:30am ET)

The Samaritans Cape Cod and the Islands · Mashpee, MA, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyThe Samaritans Cape Cod and the Islands
TitleRemote Shift Supervisor Suicide Prevention Crisis Line (Sa & Su 9:30pm - 5:30am ET)
Normalized title-
Department / teamCustomer Support
LocationMashpee, MA, United States
Work modelOn Site
Employment typePart Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from The Samaritans Cape Cod and the Islands.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mashpee.Open
Department jobsActive postings in Customer Support.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyThe Samaritans Cape Cod and the Islands
Source0bab8530-4369-4d16-b3ea-2e8338c7b124
ATS providerRippling ATS

Description

company About The Samaritans Cape Cod and the Islands The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. role Shift Supervisor (Remote – Massachusetts Only) Saturday - Sunday 9:30pm - 5:30am Eastern Time Help Lead Lifesaving Conversations. Support a Team That Changes Lives. The Samaritans on Cape Cod and the Islands is seeking a compassionate, confident, and mission-driven Shift Supervisor to provide real-time leadership and support for our 988 Crisis Line team. This is an opportunity to make a meaningful difference every day by supporting Crisis Line Associates, Volunteers, and Interns as they assist individuals experiencing emotional distress, mental health challenges, and suicidal crises. If you thrive in a fast-paced environment, remain calm under pressure, and are passionate about helping others, we encourage you to apply. Position Details Position: Shift Supervisor Status: Part-Time, Hourly Pay Rate: $25.00 per hour plus $1.00 per hour shift differential Location: Remote (Massachusetts residents only) Schedule: Saturday, and Sunday with opportunity to pick up additional available shifts 9:30 PM – 5:30 AM Eastern Time Occasional travel may be required for meetings, training, or organizational events. What You'll Do As the Shift Supervisor, you will serve as the primary operational leader during your assigned shift, providing guidance, coaching, and support to crisis line staff and volunteers. Key responsibilities include: Overseeing crisis line operations during assigned shifts Providing real-time consultation and support for complex and high-risk calls Ensuring adherence to 988 Lifeline standards, organizational policies, and crisis intervention protocols Supporting, mentoring, and coaching Crisis Line Associates, Volunteers, and Interns Monitoring documentation and data quality to ensure compliance and accuracy Serving as the primary point of contact for staff during your shift Escalating operational, technical, or performance concerns when appropriate Participating in shift debriefs and continuous improvement efforts What We're Looking For Successful candidates will bring a combination of leadership ability, crisis intervention experience, and a calm, supportive presence. Preferred Qualifications: Bachelor's degree in Mental Health, Psychology, Social Work, Human Services, or a related field, or equivalent experience Experience working in a crisis line, call center, behavioral health, social services, or customer support environment Strong crisis management and de-escalation skills Ability to remain composed and make sound decisions during high-pressure situations Excellent communication, coaching, and interpersonal skills Experience working in remote team environments Familiarity with iCarol or similar crisis management, telephony, or case management systems is a plus Why Join Samaritans? At Samaritans, every shift matters. Our team provides compassionate support to individuals in moments when connection can make all the difference. When you join us, you'll become part of a dedicated team committed to: Suicide prevention and emotional support High-quality crisis intervention services Continuous learning and professional development A supportive and collaborative remote work culture Eligibility Requirement Applicants must reside in Massachusetts to be considered for this position. Equal Employment Opportunity The Samaritans on Cape Cod and the Islands is committed to providing equal employment opportunities in accordance with applicable federal and state laws. Employment decisions are made based on qualifications, merit, and business needs.

Full job record

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Source ID0bab8530-4369-4d16-b3ea-2e8338c7b124
Board ID0bab8530-4369-4d16-b3ea-2e8338c7b124
Providerrippling
Provider Job Key51d1df17-8c38-4ba4-899b-108543e1d40c
TitleRemote Shift Supervisor Suicide Prevention Crisis Line (Sa & Su 9:30pm - 5:30am ET)
Normalized Title—
Statusactive
Activeyes
Location TextMashpee, MA, United States
DepartmentCustomer Support
Team—
Employment Typepart_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMA
CityMashpee
Salary Raw—
Salary Min—
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Salary Currency—
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Source URLhttps://ats.rippling.com/the-samaritans-cape-cod-and-the-islands/jobs/51d1df17-8c38-4ba4-899b-108543e1d40c
Apply URLhttps://ats.rippling.com/the-samaritans-cape-cod-and-the-islands/jobs/51d1df17-8c38-4ba4-899b-108543e1d40c
First Seen At2026-06-03 12:14:34Z
Last Seen At2026-06-06 19:03:37Z
Last Checked At2026-06-06 19:03:37Z
Last Changed At2026-06-06 19:03:37Z
Inactive At—
Source Posted At2026-06-02 22:25:33Z
Source Updated At—
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Event Fields
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      "role": "<meta><h1 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">Shift Supervisor (Remote – Massachusetts Only)</span></h1><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:18pt;white-space:pre-wrap;\">Saturday - Sunday 9:30pm - 5:30am Eastern Time</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:15pt;white-space:pre-wrap;\">Help Lead Lifesaving Conversations.  Support a Team That Changes Lives.</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">The Samaritans on Cape Cod and the Islands</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> is seeking a compassionate, confident, and mission-driven </span><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Shift Supervisor</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> to provide real-time leadership and support for our 988 Crisis Line team.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">This is an opportunity to make a meaningful difference every day by supporting Crisis Line Associates, Volunteers, and Interns as they assist individuals experiencing emotional distress, mental health challenges, and suicidal crises.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">If you thrive in a fast-paced environment, remain calm under pressure, and are passionate about helping others, we encourage you to apply.</span></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Position Details</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Position:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Shift Supervisor</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Status:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Part-Time, Hourly</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Pay Rate:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> </span><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">$25.00 per hour plus $1.00 per hour shift differential</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Location:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Remote (Massachusetts residents only)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Schedule:</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> Saturday, and Sunday with opportunity to pick up additional available shifts</span></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">9:30 PM – 5:30 AM Eastern Time</strong></b></li></ul></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Occasional travel may be required for meetings, training, or organizational events.</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">What You'll Do</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">As the Shift Supervisor, you will serve as the primary operational leader during your assigned shift, providing guidance, coaching, and support to crisis line staff and volunteers.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Key responsibilities include:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Overseeing crisis line operations during assigned shifts</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Providing real-time consultation and support for complex and high-risk calls</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ensuring adherence to 988 Lifeline standards, organizational policies, and crisis intervention protocols</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Supporting, mentoring, and coaching Crisis Line Associates, Volunteers, and Interns</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Monitoring documentation and data quality to ensure compliance and accuracy</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Serving as the primary point of contact for staff during your shift</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Escalating operational, technical, or performance concerns when appropriate</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Participating in shift debriefs and continuous improvement efforts</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">What We're Looking For</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Successful candidates will bring a combination of leadership ability, crisis intervention experience, and a calm, supportive presence.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Preferred Qualifications:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Bachelor's degree in Mental Health, Psychology, Social Work, Human Services, or a related field, or equivalent experience</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience working in a crisis line, call center, behavioral health, social services, or customer support environment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong crisis management and de-escalation skills</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to remain composed and make sound decisions during high-pressure situations</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Excellent communication, coaching, and interpersonal skills</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Experience working in remote team environments</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Familiarity with iCarol or similar crisis management, telephony, or case management systems is a plus</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Why Join Samaritans?</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">At Samaritans, every shift matters. Our team provides compassionate support to individuals in moments when connection can make all the difference.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">When you join us, you'll become part of a dedicated team committed to:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Suicide prevention and emotional support</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">High-quality crisis intervention services</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Continuous learning and professional development</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">A supportive and collaborative remote work culture</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Eligibility Requirement</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Applicants must reside in Massachusetts to be considered for this position.</strong></b></p><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Equal Employment Opportunity</span></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">The Samaritans on Cape Cod and the Islands is committed to providing equal employment opportunities in accordance with applicable federal and state laws. 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