Customer Service Representative

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    "requisitionDescription": "<p>The primary role of the CSR is  to provide amazing customer service to our clients, account executives, employees and vendors.  <br><br>ESSENTIAL DUTIES AND RESPONSIBILITIES &amp; QUALIFICATIONS: <br>This is a full time position that requires regular, reliable and punctual attendance. To perform this job effectively, an individual must be able to perform each essential duty satisfactorily.  <br>\tAnswer phones, transfer calls and locate/page people as needed<br>     Organize and track incoming service requests;<br>\tProfessionalism:  Approaches others in a tactful and respectful manner; and reacts well while under pressure. Accepts responsibility for own actions and follows through on commitments;<br>\tHas strong time management, organizational and negotiation skills;<br>\tCustomer Service:  Responds promptly to customer needs and manages difficult and/or emotional customer situations;<br>\tTeam Work:  Supports the organization’s goals and values, gives and welcomes feedback and contributes to building a           team spirit;<br>\tEthics:  Works with integrity, treats people with respect, and inspires the trust of others. <br>\tHas strong Oral and Written Communication skills:  Listens and receives clarification; able to read and interpret written information;<br>\tQuality Management:  Demonstrates accuracy and is thorough, while monitoring own work to ensure quality; and applies feedback to improve performance.<br>\tAdaptability:  Adapts to changes in the work environment and is able to deal with the frequent changes, delays, and/or unexpected events;<br>\tDependability: Follows instruction, responds to management direction, keeps commitments, and takes responsibility for own actions;<br>      Knowledge: Must have mortgage experience. <br></p>\n",
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