Home › Companies › Hcwx Fa Us2 Oraclecloud Com CX 3001 › Customer Service Manager
Customer Service Manager
Hcwx Fa Us2 Oraclecloud Com CX 3001 · Batavia, OH, United States; Key Resin, Batavia, OH, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcwx Fa Us2 Oraclecloud Com CX 3001 |
| Title | Customer Service Manager |
| Normalized title | - |
| Department / team | Sales Support / Customer Service |
| Location | Batavia, OH, United States |
| Work model | On Site |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-18 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcwx Fa Us2 Oraclecloud Com CX 3001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Batavia. | Open |
| Department jobs | Active postings in Sales Support / Customer Service. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcwx Fa Us2 Oraclecloud Com CX 3001 |
| Source | 153df693-15c8-4f20-9bac-e7c30585038a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Customer Service Manager
Key Resin Company – Batavia, OH
Are you ready to take the next step in your career with a stable, growing company?
Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.
In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.
What You’ll Do
Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants. Promote a culture of exceptional customer service and responsiveness Oversee order entry operations to ensure accuracy and efficiency Handle escalated customer concerns and ensure timely resolution Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances Collaborate with sales, operations, and finance to support customers and improve processes Identify opportunities to enhance service quality and operational effectiveness What We’re Looking For
Proven leadership experience in customer service or a related field Strong communication, problem-solving, and organizational skills Ability to balance customer satisfaction with business objectives Experience working in SAP or an equivalent ERP Experience working in a manufacturing or distribution environment is a plus Experience with collections or accounts receivable is a plus Associates or higher degree in business or related field a plus
Why Join Key Resin Company?
We value our employees and offer a strong, competitive benefits package, including:
Health, dental, and vision insurance Company-paid life and disability coverage Paid time off including parental leave and volunteer hours 401(k) match and pension plan Grow With Us
At Key Resin Company, you won’t just have a job—you’ll build a career with a company that values teamwork, quality, and continuous improvement. If you’re ready to make an impact and lead a team dedicated to excellence, we want to hear from you.
Apply today and take the next step in your career!
Full job record
| Job ID | 7137238b7eb309c94a07a7b9141f8b2cb6015056 |
| Org ID | c332dcab-4150-47d7-aa71-9bb15bc9a527 |
| Source ID | 153df693-15c8-4f20-9bac-e7c30585038a |
| Board ID | 153df693-15c8-4f20-9bac-e7c30585038a |
| Provider | oracle_hcm |
| Provider Job Key | 14744 |
| Title | Customer Service Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Batavia, OH, United States; Key Resin, Batavia, OH, US |
| Department | Sales Support / Customer Service |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Batavia |
| Salary Raw | Description Customer Service Manager Key Resin Company – Batavia, OH Are you ready to take the next step in your career with a stable, growing company? Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service. In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success. What You’ll Do Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants. Promote a culture of exceptional customer service and responsiveness Oversee order entry operations to ensure accuracy and efficiency Handle escalated customer concerns and ensure timely resolution Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances Collaborate with sales, operations, and finance to support customers and improve processes Identify opportunities to enhance service quality and operational effectiveness What We’re Looking For Proven leadership experience in customer service or a related field Strong communication, problem-solving, and organizational skills Ability to balance customer satisfaction with business objectives Experience working in SAP or an equivalent ERP Experience working in a manufacturing or distribution environment is a plus Experience with collections or accounts receivable is a plus Associates or higher degree in business or related field a plus Why Join Key Resin Company? We value our employees and offer a strong, competitive benefits package, including: Health, dental, and vision insurance Company-paid life and disability coverage Paid time off including parental leave and volunteer hours 401(k) match and pension plan Grow With Us At Key Resin Company, you won’t just have a job—you’ll build a career with a company that values teamwork, quality, and continuous improvement. If you’re ready to make an impact and lead a team dedicated to excellence, we want to hear from you. Apply today and take the next step in your career! |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/14744 |
| Apply URL | https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/14744 |
| First Seen At | 2026-06-04 10:47:04Z |
| Last Seen At | 2026-06-21 11:56:38Z |
| Last Checked At | 2026-06-21 11:56:38Z |
| Last Changed At | 2026-06-18 11:04:44Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 16:12:56Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcwx.fa.us2.oraclecloud.com|CX_3001/date=2026-06-21/2026-06-21T11-55-59-277Z-44c301486d704bd18be65619240cb862c496ed5d471d3b4f0a2c755942827973.json |
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margin-left: 0.5in;\"> </p><hr><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Why Join Key Resin Company?</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">We value our employees and offer a strong, competitive benefits package, including:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Health, dental, and vision insurance</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Company-paid life and disability coverage</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">Paid time off including parental leave and volunteer hours</span></span></li><li style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">401(k) match and pension plan</span></span></li></ul><hr><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Grow With Us</strong></span></span></p><p style=\"line-height: 15pt;\"><span style=\"font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10.5pt;\">At Key Resin Company, you won’t just have a job—you’ll build a career with a company that values teamwork, quality, and continuous improvement. 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