Customer Service, Team Lead

{
  "content_hash": "adb9334f45fd9ee046cff68455ba98aeb51ffe7d4c67de4118ecd2fc15782954",
  "source_hash": "a2a8cf43d07de119c4440dc828cbdda086a40d1a4e36123e9d114d154c9a2903",
  "last_changed_at": "2026-05-31T17:52:33.626Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Knoxville TN, Knoxville, TN, United States",
    "city": "Knoxville",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:08:50.592Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Knoxville TN, Knoxville, TN, United States",
      "city": "Knoxville",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "03eaf9e3-af52-40f8-ae42-029f6e1eebe3",
  "Title": "Customer Service, Team Lead",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "3c8515a1-c768-5f96-b977-3ab1c0abc5bf",
      "Address": {
        "City": "Knoxville",
        "Line1": "8351 E Walker Springs Ln",
        "Line2": null,
        "State": {
          "Code": "TN",
          "Name": "Tennessee"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "37923"
      },
      "Coordinates": {
        "Latitude": 35.927796995234,
        "Longitude": -84.058217994896
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "Knoxville TN"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-14T21:34:44.213Z",
  "JobCategoryName": "Customer Success",
  "JobLocationType": 2,
  "OpportunityType": 0,
  "BriefDescription": "The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers. This role serves as a key liaison between frontline agents and leadership, ensuring team performance aligns with service standards, operational goals, and customer expectations.\n\nThe Team Lead monitors day-to-day operations, provides coaching and development, and helps drive continuous improvement in both individual and team performance. They play a hands-on role in resolving issues, maintaining service levels, and fostering a positive, collaborative team environment in a fast-paced call center setting.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO001547"
}