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HomeCompaniesE67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001Call Center Manager

Call Center Manager

E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001 · Mechanicsville, VA, US, Mechanicsville, VA · Active · $80,000–$90,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001
TitleCall Center Manager
Normalized title-
Department / team-
LocationMechanicsville, VA, United States
Work model-
Employment type-
Salary$80,000–$90,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-20 / 2026-06-20

Related slices

PageWhat it containsOpen
Company jobsActive postings from E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mechanicsville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001
Source11a4654d-c120-4cb9-900c-efcfff867045
ATS providerADP Workforce Now Recruiting

Description

SUMMARY: The Call Center Manager will be responsible to lead and coach a team of managers and representatives in a fast-paced, dynamic call center environment. They will be overseeing the daily call center operations, focused on driving overall customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensuring top- tier service within the team for sales, call performance, customer satisfaction, and conflict resolutions to provide exceptional customer service. • Provide training to maintain a highly motivated, oriented team • Schedule and monitor daily performance including, but not limited to checking metrics and observing customer interaction. • Learn and comprehend phone software and capabilities to generate reports, monitor activity, and provide the best customer experience. • Create and promote the cross-functional sales culture in the department; educate team members on autobody parts to service customer needs. • Assist customers and team members with account inquiries, account maintenance, problem resolution, and escalations. • Facilitate meetings with team members, provide performance feedback and recommend appropriate personnel actions. • Perform other duties as assigned QUALIFICATIONS: • Prior experience in customer service and/or call center environment. • Excellent communication skills and ability to provide exceptional customer service. • Bilingual in Spanish is a huge plus. • Strong attention to detail and ability to multi-task. • Ability to work in a fast-paced environment and meet deadlines. • Strong computer skills and proficiency in Microsoft Office Suite. • Familiarity with automotive parts and repair industry is a plus. • Ability to work flexible hours, including weekends and holidays as needed. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Monday-Friday 8:30AM-5:00PM

Full job record

Job ID70f3638b98488eed83fd9ebd79808a6f83fb4993
Org IDc9bc9db3-f84e-488b-8b2c-e2e9cdb8a4e5
Source ID11a4654d-c120-4cb9-900c-efcfff867045
Board ID11a4654d-c120-4cb9-900c-efcfff867045
Provideradp_workforcenow
Provider Job Key953277
TitleCall Center Manager
Normalized Title
Statusactive
Activeyes
Location TextMechanicsville, VA, US, Mechanicsville, VA
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionVA
CityMechanicsville
Salary Raw80000.00 To 90000.00 (USD) Annually
Salary Min80,000
Salary Max90,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e67d6757-bfbf-4fb1-9576-3a3c4c3a2cf2&ccId=19000101_000001&lang=en_US&type=JS&jobId=953277&jwId=9203883458633_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e67d6757-bfbf-4fb1-9576-3a3c4c3a2cf2&ccId=19000101_000001&lang=en_US&type=JS&jobId=953277&jwId=9203883458633_1
First Seen At2026-06-20 14:22:34Z
Last Seen At2026-06-20 14:22:34Z
Last Checked At2026-06-20 14:22:34Z
Last Changed At2026-06-20 14:22:34Z
Inactive At
Source Posted At2026-06-19 17:33:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e67d6757-bfbf-4fb1-9576-3a3c4c3a2cf2|19000101_000001/date=2026-06-20/2026-06-20T14-22-32-606Z-4ff88c4207a1161866e78d1a9ebb870f83f5131e68a01c72f1348e2abf9dd7a5.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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