Home › Companies › E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001 › Call Center Manager
Call Center Manager
E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001 · Mechanicsville, VA, US, Mechanicsville, VA · Active · $80,000–$90,000 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001 |
| Title | Call Center Manager |
| Normalized title | - |
| Department / team | - |
| Location | Mechanicsville, VA, United States |
| Work model | - |
| Employment type | - |
| Salary | $80,000–$90,000 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-19 / 2026-06-20 |
| Changed / last seen | 2026-06-20 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Mechanicsville. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | E67d6757 Bfbf 4fb1 9576 3a3c4c3a2cf2 19000101 000001 |
| Source | 11a4654d-c120-4cb9-900c-efcfff867045 |
| ATS provider | ADP Workforce Now Recruiting |
Description
SUMMARY: The Call Center Manager will be responsible to lead and coach a team of managers and
representatives in a fast-paced, dynamic call center environment. They will be overseeing the daily call center
operations, focused on driving overall customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensuring top- tier service within the team for sales, call performance, customer satisfaction, and conflict
resolutions to provide exceptional customer service.
• Provide training to maintain a highly motivated, oriented team
• Schedule and monitor daily performance including, but not limited to checking metrics and observing
customer interaction.
• Learn and comprehend phone software and capabilities to generate reports, monitor activity, and
provide the best customer experience.
• Create and promote the cross-functional sales culture in the department; educate team members on
autobody parts to service customer needs.
• Assist customers and team members with account inquiries, account maintenance, problem resolution,
and escalations.
• Facilitate meetings with team members, provide performance feedback and recommend appropriate
personnel actions.
• Perform other duties as assigned
QUALIFICATIONS:
• Prior experience in customer service and/or call center environment.
• Excellent communication skills and ability to provide exceptional customer service.
• Bilingual in Spanish is a huge plus.
• Strong attention to detail and ability to multi-task.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Familiarity with automotive parts and repair industry is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit
and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.
Monday-Friday 8:30AM-5:00PM
Full job record
| Job ID | 70f3638b98488eed83fd9ebd79808a6f83fb4993 |
| Org ID | c9bc9db3-f84e-488b-8b2c-e2e9cdb8a4e5 |
| Source ID | 11a4654d-c120-4cb9-900c-efcfff867045 |
| Board ID | 11a4654d-c120-4cb9-900c-efcfff867045 |
| Provider | adp_workforcenow |
| Provider Job Key | 953277 |
| Title | Call Center Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Mechanicsville, VA, US, Mechanicsville, VA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | VA |
| City | Mechanicsville |
| Salary Raw | 80000.00 To 90000.00 (USD) Annually |
| Salary Min | 80,000 |
| Salary Max | 90,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e67d6757-bfbf-4fb1-9576-3a3c4c3a2cf2&ccId=19000101_000001&lang=en_US&type=JS&jobId=953277&jwId=9203883458633_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e67d6757-bfbf-4fb1-9576-3a3c4c3a2cf2&ccId=19000101_000001&lang=en_US&type=JS&jobId=953277&jwId=9203883458633_1 |
| First Seen At | 2026-06-20 14:22:34Z |
| Last Seen At | 2026-06-20 14:22:34Z |
| Last Checked At | 2026-06-20 14:22:34Z |
| Last Changed At | 2026-06-20 14:22:34Z |
| Inactive At | — |
| Source Posted At | 2026-06-19 17:33:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e67d6757-bfbf-4fb1-9576-3a3c4c3a2cf2|19000101_000001/date=2026-06-20/2026-06-20T14-22-32-606Z-4ff88c4207a1161866e78d1a9ebb870f83f5131e68a01c72f1348e2abf9dd7a5.json |
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