Account Manager

{
  "content_hash": "283ec1c15e5837c41f638ea87616b7d61c63a72f3f44581a7046961a19c3c14e",
  "source_hash": "36d600f02b9e7b263fdacfa779cd4539ffcef0314ce6f2ca39f238f3ca184ca2",
  "last_changed_at": "2026-05-30T05:43:49.027Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Ġiljan, St. Julian's, STJ 9024, Malta",
    "city": "San Ġiljan",
    "region": "St. Julian's",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:38:03.032Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "San Ġiljan, St. Julian's, STJ 9024, Malta",
      "city": "San Ġiljan",
      "region": "St. Julian's",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "227",
    "isRemote": null,
    "location": {
      "city": "San Ġiljan",
      "state": "St. Julian's"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18473",
    "locationType": "2",
    "jobOpeningName": "Account Manager",
    "departmentLabel": "Account Management",
    "employmentStatusLabel": "Full-time Malta"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "San Ġiljan",
      "state": "St. Julian's",
      "postalCode": "STJ 9024",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-04-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">WLC is a white-label online casino solutions provider. We design, build, and operate end-to-end casino platforms that enable our partners to launch and grow their own online casino brands.<span> </span></span><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Our all-in-one solution combines technology, operations, and ongoing support, with a focus on reliability, scalability, and compliance.<br><br></span><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">WLC is a global business with a team of 110+ iGaming professionals. Our team operates across Europe, Latin America, the Philippines, and beyond.</span><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Summary</span></p>\n<p><br></p>\n<p><span>We are looking for a committed and result driven <span style=\"font-weight: bold\">Account Manager</span> to join our growing AM team in Malta. In this role, </span>you will be in charge of meeting the needs of the clients,<span> </span>handling complaints and finding solutions to their issues and maintaining a positive relationship for future business ventures as well as working closely with our internal teams to ensure an efficient delivery of products and services. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span>Duties will include but are not limited to: </span></p>\n<p><br></p>\n<ul>\n<li>Maintaining and developing long-term relationships with key stakeholders and decision makers.</li>\n<li>Achieving financial targets set for the client based on ongoing growth monitoring of client portals with a view on increased monthly growth in tracked reporting.</li>\n<li>Providing training sessions and other support to clients where necessary</li>\n<li>Being responsible and accountable for applicable commercial related matters.</li>\n<li>Overseeing the service delivery from all relevant teams to ensure that the company is adhering to contractual and service agreements.</li>\n<li>Maintaining internal and external knowledge transfer by understanding the clients’ business models and delivering training on product functionalities, new features and payment methods.</li>\n<li>Prioritizing and developing client product or service requests by handling reporting and ticketing request accordingly.</li>\n<li>Working with internal teams to ensure an effective delivery date of products and services including the launch of new clients across our Platform partners.</li>\n<li>Reviewing customers’ portfolio and traffic to improve the services they have and help them meet and exceed revenue targets.</li>\n<li>Conducting regular review reports as specified by the Head of Account Management for both internal and external stakeholders.</li>\n<li>Reviewing and analyzing data in order to identify key trends in the market.</li>\n<li>Upselling, negotiating and reviewing new product and service contracts as well as ensuring that those products and services are delivered.</li>\n<li>Solving customer needs in a proactive manner and search for development opportunities related to payments, markets, and available areas for clients to move into which fit in with the company's long-term growth plan.</li>\n<li>Constantly improving on industry knowledge including payments, player account management platforms, and company products and services including platform and systems.</li>\n<li>Occasionally communicating with clients and team members outside of office hours when necessary.</li>\n<li>Traveling to events when necessary, including major gaming events, acting on behalf of the AM team<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements<br><br></span></p>\n<ul>\n<li>Must be based in Malta.</li>\n<li><span>At least one year</span><span> experience in the </span><span>iG</span><span>aming industry (B2B and B2C).</span></li>\n<li><span>Data-driven </span><span>with a focused approach in achieving critical business objectives.</span></li>\n<li><span>Experience in delivering client-focused solutions based on customer needs</span><span> by defining and tracking account metrics and KPIs.</span></li>\n<li><span>Proven ability to manage multiple projects at a time while </span><span>displaying great attention to detail.</span></li>\n<li><span>Excellent listening, negotiation, and presentation skills.</span></li>\n<li><span>Excellent verbal and written communications skills.</span></li>\n<li><span>S</span><span>trong problem-solving skills.</span></li>\n<li><span>Business driven with a friendly approach.</span></li>\n<li><span>Great networking skills – online and in-person.</span></li>\n<li><span>Able </span><span>to travel frequently as needed.<br></span></li>\n<li><span>Fluent in spoken and written English (other languages would be advantageous but not mandatory).</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits<br><br></span></p>\n<ul>\n<li><span>Competitive salary and benefit package</span></li>\n<li><span>Hybrid working environment</span></li>\n<li><span>Modern Office</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18473",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Account Manager",
    "departmentLabel": "Account Management",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://whitelabelcasinos.bamboohr.com/careers/227",
    "employmentStatusLabel": "Full-time Malta"
  }
}