Home › Companies › Ebgj Fa Us2 Oraclecloud Com CX 1 › Customer Service Representative
Customer Service Representative
Ebgj Fa Us2 Oraclecloud Com CX 1 · Parsippany, NJ, United States; Parsippany, Parsippany, NJ, US · Hybrid · Active · $25–$26 / hour · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Ebgj Fa Us2 Oraclecloud Com CX 1 |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | Sales Subsidiaries |
| Location | Parsippany, NJ, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $25–$26 / hour |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-22 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ebgj Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Parsippany. | Open |
| Department jobs | Active postings in Sales Subsidiaries. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ebgj Fa Us2 Oraclecloud Com CX 1 |
| Source | d45d8a99-d079-4425-8ce3-5097d3ef5f46 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Pella Parsippany NJ branch is seeking a Customer Service Representative (CSR) to join the team and serve our customers. This position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. Our CSR team ensures customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned teams and tasks will vary based on business necessity. This is a full-time role with a traditional weekday work schedule Monday - Friday 8:00am-4:30pm. We offer a hybrid work schedule after training period. Prior Customer Service experience is preferred but not needed. If you like helping customers and enjoy learning about products and systems, we'd love to share what a career at Pella can look like for you!
Pella Family of Brands offers the following benefits:
Company sponsored benefits that include healthcare, dental, and vision plans
Company paid life insurance
Company paid short/long term disability insurance
Paid vacation
Paid sick and personal days
9 paid holidays
Generous 401(k) plan with 4% company match
Tuition assistance
Employee discount
The target pay range for this role is $25 - $26/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.
Responsibilities
Responsibilities/Accountabilities (include but are not limited to):
Primary job responsibility is to gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues.
Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts
Must research and troubleshoot product issues from customer in an accurate and timely manner
Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed
Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate.
Enter Pella Credit Requests (PCR) for all warranty parts ordered
Understand and proficiently use phone system as required
Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)
Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.
Process customer payments via credit card
Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex)
Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained
Meets or exceeds monthly metrics goals, including CSR, quality, and productivity goals as established by department
Promotes and facilitates continuous improvement activities in the department
Skills/Knowledge:
Provide superb customer service
Completes work in a timely and accurate manner
Enjoys working in fast-paced environment with a high sense of urgency
Confident in ability to resolve customer issues
Seeks out internal experts and utilizes their knowledge
Committed to following established processes
Focused on details and follow through
Proficiency with Microsoft Office and ability to learn internal software programs and applications
Qualifications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred.
Computer Skills:
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).
Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.
Work Environment:
Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.
Company
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek , Forbes and Glassdoor , having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes ' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
Full job record
| Job ID | 70abd6b6aaed2f9b369a0b7a2ef8313a88912886 |
| Org ID | 93e61812-ca08-4fbf-9964-63ce3fd7ad9f |
| Source ID | d45d8a99-d079-4425-8ce3-5097d3ef5f46 |
| Board ID | d45d8a99-d079-4425-8ce3-5097d3ef5f46 |
| Provider | oracle_hcm |
| Provider Job Key | 251557 |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Parsippany, NJ, United States; Parsippany, Parsippany, NJ, US |
| Department | Sales Subsidiaries |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | NJ |
| City | Parsippany |
| Salary Raw | pay range for this role is $25 - $26/hr |
| Salary Min | 25 |
| Salary Max | 26 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://ebgj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/251557 |
| Apply URL | https://ebgj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/251557 |
| First Seen At | 2026-05-31 18:10:50Z |
| Last Seen At | 2026-06-06 11:49:49Z |
| Last Checked At | 2026-06-06 11:49:49Z |
| Last Changed At | 2026-06-06 11:49:49Z |
| Inactive At | — |
| Source Posted At | 2026-05-22 12:56:40Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ebgj.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-49-36-478Z-e2510b04d04cfc664b050aa57d716d395ba4757ea00923db50b084876b37308f.json |
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"ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>The Pella Parsippany NJ branch is seeking a Customer Service Representative (CSR) to join the team and serve our customers. This position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. Our CSR team ensures customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned teams and tasks will vary based on business necessity. This is a full-time role with a traditional weekday work schedule Monday - Friday 8:00am-4:30pm. We offer a hybrid work schedule after training period. Prior Customer Service experience is preferred but not needed. If you like helping customers and enjoy learning about products and systems, we'd love to share what a career at Pella can look like for you!</span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span> </span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span> Pella Family of Brands offers the following benefits:</span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Company sponsored benefits that include healthcare, dental, and vision plans </span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Company paid life insurance</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Company paid short/long term disability insurance</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Paid vacation</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Paid sick and personal days</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>9 paid holidays</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Generous 401(k) plan with 4% company match</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Tuition assistance</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Employee discount</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span> </span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>The target pay range for this role is $25 - $26/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.</span></p>",
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"ExternalQualificationsStr": "<p>Qualifications:<br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </p><p>Education and/or Experience:<br>Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. </p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><i><span>Computer Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.). </span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Communication Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers. </span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"> </p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><i><span>Professional Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers. </span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Mathematical Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Physical Demands:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs. </span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Work Environment:</span></i></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas. </span></span></p>",
"InternalQualificationsStr": "<p>Qualifications:<br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </p><p>Education and/or Experience:<br>Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. </p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><i><span>Computer Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.). </span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Communication Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers. </span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"> </p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><i><span>Professional Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers. </span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Mathematical Skills:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Physical Demands:</span></i></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs. </span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><i><span>Work Environment:</span></i></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas. </span></span></p>",
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"ExternalResponsibilitiesStr": "<p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span><strong>Responsibilities/Accountabilities (include but are not limited to):</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"> </p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Primary job responsibility is to gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues.<span> </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Must research and troubleshoot product issues from customer in an accurate and timely manner</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Enter Pella Credit Requests (PCR) for all warranty parts ordered</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Understand and proficiently use phone system as required</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Process customer payments via credit card</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex)</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Meets or exceeds monthly metrics goals, including CSR, quality, and productivity goals as established by department</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Promotes and facilitates continuous improvement activities in the department</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"> </p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span><strong>Skills/Knowledge:</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Provide superb customer service </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Completes work in a timely and accurate manner</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Enjoys working in fast-paced environment with a high sense of urgency</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Confident in ability to resolve customer issues </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Seeks out internal experts and utilizes their knowledge</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Committed to following established processes </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Focused on details and follow through</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Proficiency with Microsoft Office and ability to learn internal software programs and applications</span></p></li></ul>",
"InternalResponsibilitiesStr": "<p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span><strong>Responsibilities/Accountabilities (include but are not limited to):</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"> </p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Primary job responsibility is to gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues.<span> </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Must research and troubleshoot product issues from customer in an accurate and timely manner</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Enter Pella Credit Requests (PCR) for all warranty parts ordered</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Understand and proficiently use phone system as required</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc. </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Process customer payments via credit card</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex)</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Meets or exceeds monthly metrics goals, including CSR, quality, and productivity goals as established by department</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Promotes and facilitates continuous improvement activities in the department</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"> </p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span><strong>Skills/Knowledge:</strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Provide superb customer service </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Completes work in a timely and accurate manner</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Enjoys working in fast-paced environment with a high sense of urgency</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Confident in ability to resolve customer issues </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Seeks out internal experts and utilizes their knowledge</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span style=\"color: black;\">Committed to following established processes </span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Focused on details and follow through</span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\"><span>Proficiency with Microsoft Office and ability to learn internal software programs and applications</span></p></li></ul>",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "251557",
"Title": "Customer Service Representative",
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"Distance": 1779408000000,
"JobShift": null,
"Language": "US",
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"PostedDate": "2026-05-22",
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{
"Country": "US",
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"Building": null,
"Latitude": 40.86003,
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"PostalCode": "07054",
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"LocationName": "Parsippany"
}
],
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"WorkplaceType": "Hybrid",
"BusinessUnitId": 300000067682996,
"OrganizationId": 1,
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"LegalEmployerId": 300000002917037,
"PrimaryLocation": "Parsippany, NJ, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": "ORA_HYBRID",
"BeFirstToApplyFlag": false,
"WorkDurationMonths": null,
"otherWorkLocations": [],
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"ShortDescriptionStr": "",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://ebgj.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22251557%22,siteNumber=CX_1",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/70abd6b6aaed2f9b369a0b7a2ef8313a88912886?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/93e61812-ca08-4fbf-9964-63ce3fd7ad9fJSONGET https://api.bluedoor.sh/job-postings/v1/sources/d45d8a99-d079-4425-8ce3-5097d3ef5f46JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/70abd6b6aaed2f9b369a0b7a2ef8313a88912886/eventsJSON