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    "requisitionDescription": "<div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h3><strong>Job Summary</strong></h3><p>We&rsquo;re looking for a <strong>Customer Experience Specialist</strong> to deliver high-quality service and support throughout the customer lifecycle. In this role, you&rsquo;ll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.</p><hr><h3><strong>What You&rsquo;ll Do</strong></h3><ul><li>Serve as the primary point of contact for assigned customer accounts</li><li>Manage incoming customer service calls and emails professionally</li><li>Process and coordinate orders from entry through completion</li><li>Provide proactive order status updates and resolve issues as needed</li><li>Collaborate with sales, shipping, and operations teams to meet customer requirements</li><li>Flag critical deadlines, quality concerns, and customer requests to leadership</li><li>Support shipping accuracy and delivery timelines</li><li>Maintain account documentation, work instructions, and procedures</li><li>Assist with EDI and ASN account setup</li><li>Participate in continuous improvement and quality initiatives</li></ul><hr><h3><strong>What You&rsquo;ll Bring</strong></h3><ul><li>Bachelor&rsquo;s degree in Business or equivalent experience</li><li>5+ years of customer service, customer support, or account management experience</li><li>Strong time management, organization, and multitasking skills</li><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft Office and general computer systems</li><li>Ability to work independently and across cross-functional teams</li><li>Customer-focused mindset with strong attention to detail</li></ul><hr><h3><strong>Work Environment</strong></h3><ul><li>Manufacturing / B2B environment</li><li>Ability to lift up to 25 lbs occasionally</li><li>Regular, predictable attendance required</li></ul><hr><h3><strong>Why Join Us</strong></h3><ul><li>Collaborative, customer-focused culture</li><li>Opportunity to make a direct impact on customer satisfaction</li><li>Stable, full-time role with growth and improvement opportunities</li></ul></div>\n",
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