Level II Technical Support Specialist

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  "last_changed_at": "2026-05-30T05:53:32.149Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Lehighton, Pennsylvania, 18235, United States",
    "city": "Lehighton",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:21:34.882Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Lehighton, Pennsylvania, 18235, United States",
      "city": "Lehighton",
      "region": null,
      "country": "United States",
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      "confidence": 0.95
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    "countries": [
      "United States"
    ]
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  "remote_policy": null,
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{}

{
  "list_job": {
    "id": "1059",
    "isRemote": null,
    "location": {
      "city": "Lehighton",
      "state": "Pennsylvania"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "20269",
    "locationType": "0",
    "jobOpeningName": "Level II Technical Support Specialist",
    "departmentLabel": "Blue Ridge Communications - Technical Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Lehighton",
      "state": "Pennsylvania",
      "postalCode": "18235",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Company:</span> Blue Ridge Communications</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Available Shifts:</span>  Sunday-Wednesday 8AM-7PM or 10AM-9PM OR Wednesday-Saturday, 10AM-9PM</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em><span style=\"color: rgb(43, 46, 47); font-weight: bold\">Pencor and its subsidiaries are Equal Opportunity Employers</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">*This is <span style=\"text-decoration: underline\">NOT</span> a work-from-home position</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Equipment connectivity and functionality</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Digital Cable and Video On Demand Issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High Speed Internet and Wireless Set-Up and Troubleshooting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Digital Phone Issues – Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Communication and escalation with internal teams, and external vendors</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Project-Based assignments for Proactive Monitoring and Quality Assurance</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Other duties as assigned</span></li>\n</ul>\n<p><br></p>\n<ul></ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">H.S. Diploma or G.E.D.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Established residency in Pennsylvania</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Minimum of 1 year Customer Service and/or Technical Support experience required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Tech Savvy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong Computer Skills - Microsoft Office Suite Proficiency Preferred</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong Communication skills – Oral and Written</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficient typing / Data Entry Skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent Customer Service and Telephone skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent Problem Solving &amp; Troubleshooting skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Time Management Skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong Organizational Skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong negotiation and problem resolution skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work as a team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to multitask in a fast paced environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to adapt to change and the changing needs of the company and department</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to perform duties while adhering to company policies and procedures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to create solutions and implement changes</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(255, 255, 255); font-family: arial, helvetica, sans-serif; font-size: 12pt\">INDHP</span></p>\n<p><br></p>",
    "compensation": "$17 per hour + Shift differential",
    "departmentId": "20269",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Level II Technical Support Specialist",
    "departmentLabel": "Blue Ridge Communications - Technical Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://pencor.bamboohr.com/careers/1059",
    "employmentStatusLabel": "Full-Time"
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}