Espresso Machine Technician - Fixed Term

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    "departmentLabel": "Wholesale - UK",
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    "location": {
      "city": "London",
      "state": "Greater London",
      "postalCode": "E2 9AP",
      "addressCountry": "United Kingdom"
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    "datePosted": "2025-07-09",
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    "description": "<p><span><span style=\"font-weight: bold\"><span style=\"color: #161616\">JOIN THE ULTIMATE COFFEE HOSTS</span></span></span><span><span style=\"font-weight: bold\"><span style=\"color: #161616\">​</span></span></span></p>\n<p><span><span>​</span></span></p>\n<p><span><span>At OCRI our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future.</span></span><br><span><br></span></p>\n<p><span><br></span></p>\n<p><span><span>All team members, regardless of their role, seniority, </span><span>location</span><span> or department, play a key part in achieving that.</span></span><span> </span></p>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">THE OPPORTUNITY</span></span><span><span style=\"font-weight: bold\">​</span></span></p>\n<p><span><span>As an Espresso Machine Technician, your primary responsibility</span><span> will be to ensure the </span><span>optimal</span><span> performance and functionality of espresso machines for our valued customers. Beyond technical </span><span>expertise</span><span>, this role places a strong emphasis on delivering exceptional customer service to enhance client satisfaction and loyalty.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">CORE RESPONSIBILITIES </span></p>\n<ul>\n<li><span><span>Conduct</span><span> preventative and reactive maintenance </span><span>on multiple brands of </span><span>coffee equipment, </span><span>primarily La Marzocco and Victoria Arduino</span><span> espresso machines and </span><span>Mahlkonig</span><span> grinders. Also </span><span>maintain</span><span> and repair other coffee-ancillary equipment such as hot water boilers and brewer</span><span>s.</span></span><span> </span></li>\n<li><span><span>Good </span><span>knowledge of the inner workings of café equipment including espresso machines, grinders, </span><span>boilers</span><span> and brewers</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Diagnose and troubleshoot technical issues to come to the best</span><span> solution, </span><span>with</span><br><span>customer satisfaction being paramount. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain </span><span>accurate</span><span> records of services and repairs performed</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Engage with customers in a friendly and professional manner, clearly explaining technical issues and proposed solutions</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Managing time efficiently to ensure jobs are done on time and promptly</span><span>.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Job will often </span><span>be completed outside of regular office hours</span><span> (9am – 5pm)</span><span>, </span><span>where you will have the opportunity to take </span><span>time back in lieu or overtime available.</span></span><span> </span></li>\n<li><span><span>Provide</span><span> tips for extending the lifespan of espresso machines to customers through proper cleaning and care</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span>​</span></p>\n<p><span><span style=\"font-weight: bold\">WHAT’S IN IT FOR YOU?</span></span><span><span style=\"font-weight: bold\">​</span></span></p>\n<p><span>- Free Coffee (obviously) </span><span>​</span></p>\n<p><span>- Half Price restaurant and Café discount</span><span>​</span></p>\n<p><span><span style=\"color: #161616\">- Competitive Wage</span></span><span><span style=\"color: #161616\">​</span></span></p>\n<p><span><span style=\"color: #161616\">- Free Gym Membership*</span></span><span><span style=\"color: #161616\">​</span></span></p>\n<p><span><span style=\"color: #161616\">- Cycle to Work Scheme*</span></span><span><span style=\"color: #161616\">​</span></span></p>\n<p><span><span style=\"color: #161616\">- 6 weeks fully paid parental leave, for both Ozone employed parents</span></span><span><span style=\"color: #161616\">​</span></span></p>\n<p><span><span style=\"color: #161616\">- Flexible Working Opportunities*</span></span><span><span style=\"color: #161616\">​</span></span><span><br></span></p>\n<p><span><span style=\"color: #161616\">- 9 Day fortnight*</span></span></p>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">WHAT EVERY OZONE EMPLOYEE CAN EXPECT</span></span><span><span style=\"font-weight: bold\">​</span></span></p>\n<p><span>​</span></p>\n<p><span>// <span style=\"font-weight: bold\"><em>BE PART OF AN EVOLVING COFFEE JOURNEY</em></span></span><span><span style=\"font-weight: bold\"><em>​</em></span></span></p>\n<p><span>Every person at Ozone plays a defining role in enhancing the coffee world for everyone. </span><span>​</span></p>\n<p><span>​</span></p>\n<p><span>// <span style=\"font-weight: bold\"><em>MEET LIKE MINDED PEOPLE</em></span></span><span><span style=\"font-weight: bold\"><em>​</em></span></span></p>\n<p><span>Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff.</span><span>​</span></p>\n<p><span>​</span></p>\n<p><span>// <span style=\"font-weight: bold\"><em>BELONG AND THRIVE</em></span></span><span><span style=\"font-weight: bold\"><em>​</em></span></span></p>\n<p><span>We pride ourselves in creating a growth environment, without the politics and layers of hierarchy. </span><span>​</span></p>\n<p><span>​</span></p>\n<p><span>// <span style=\"font-weight: bold\"><em>WORK FOR A BRAND THAT DOES GOOD</em></span></span><span><span style=\"font-weight: bold\"><em>​</em></span></span></p>\n<p><span>We want to make our employees proud. Through the relationships we build and the progressive actions we</span><span> </span><span>take – Our B-Corp status is just the start.</span><span>​</span></p>\n<p><span>​</span></p>\n<p><span>Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a</span><span> </span><span>supportive atmosphere for professional development. </span><span>​</span></p>\n<p><span>​</span></p>\n<p><span>If you want to experience true hospitality as a person within it.</span><span>​ </span><span><span style=\"font-weight: bold\"><span style=\"color: #161616\">JOIN THE ULTIMATE COFFEE HOSTS</span></span></span><span><span style=\"font-weight: bold\"><span style=\"color: #161616\">​</span></span></span></p>\n<p><span>​</span><span><br></span><span>Full details of the role are available on application.</span><span>​</span></p>",
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