Senior Machine Learning Engineer, GAI Search Relevance - Moveworks

{
  "content_hash": "83f5af2f85f07a9aaa94de70669aff856647ea400c760c4ddc3021534338b7bc",
  "source_hash": "d47a2a69d26eeae60b0020ad61af23b601c7f1ef533bb57f53388996ad16557c",
  "last_changed_at": "2026-05-31T17:40:29.459Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Mountain View, CALIFORNIA, United States",
    "city": "Mountain View",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:28:29.096Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Mountain View, CALIFORNIA, United States",
      "city": "Mountain View",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "id": "744000122345610",
  "ref": "https://api.smartrecruiters.com/v1/companies/servicenow/postings/744000122345610",
  "name": "Senior Machine Learning Engineer, GAI Search Relevance - Moveworks",
  "uuid": "cc9871a0-3465-4bef-bb18-81b77835b327",
  "detail": {
    "id": "744000122345610",
    "name": "Senior Machine Learning Engineer, GAI Search Relevance - Moveworks",
    "uuid": "cc9871a0-3465-4bef-bb18-81b77835b327",
    "jobAd": {
      "sections": {
        "jobDescription": {
          "text": "<p>&#xa0;</p><p><strong>What You Will Do</strong></p><p>We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.</p><p>We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.</p><ul><li>Craft new ranking features and optimizing existing ones to enhance relevance metrics</li><li>Develop algorithm framework to support diversified ranking features</li><li>Design platform and tooling to enable parallel ranking experiments</li><li>Develop metrics to evaluate ranking performance</li></ul><p>&#xa0;</p>",
          "title": "Job Description"
        },
        "qualifications": {
          "text": "<p><strong>What You Bring To The Table</strong></p><ul><li>First-hand experience in traditional information retrieval techniques, or machine learning based ranking models</li><li>Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality</li><li>Background in text processing, information retrieval, natural language understanding, or machine learning</li></ul><p><strong>Nice to Have</strong></p><ul><li>Experience in Golang</li></ul><p>&#xa0;</p>",
          "title": "Qualifications"
        },
        "companyDescription": {
          "text": "<p>It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p>",
          "title": "Company Description"
        },
        "additionalInformation": {
          "text": "<p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href=\"https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf\" rel=\"noopener noreferrer\"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&#xa0;</p><p><strong>Accommodations</strong></p><p>We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href=\"mailto:[email protected]\" rel=\"noopener noreferrer\">[email protected] </a>for assistance.&#xa0;</p><p><strong>Export Control Regulations</strong></p><p>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.&#xa0;</p><p>From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.&#xa0;</p>",
          "title": "Additional Information"
        }
      }
    },
    "jobId": "fbd437af-dcc8-4b96-a986-81ac080df6c7",
    "active": true,
    "company": {
      "name": "ServiceNow",
      "identifier": "ServiceNow"
    },
    "creator": {
      "name": "",
      "avatarUrl": ""
    },
    "jobAdId": "44035f31-e03f-4319-846d-bb8b02bd1882",
    "applyUrl": "https://jobs.smartrecruiters.com/ServiceNow/744000122345610-senior-machine-learning-engineer-gai-search-relevance-moveworks?oga=true",
    "function": {
      "id": "engineering",
      "label": "Engineering"
    },
    "industry": {
      "id": "it_and_services",
      "label": "Information Technology And Services"
    },
    "language": {
      "code": "en",
      "label": "English",
      "labelNative": "English (US)"
    },
    "location": {
      "city": "Mountain View",
      "hybrid": false,
      "region": "CALIFORNIA",
      "remote": false,
      "address": "1400 Terra Bella Avenue",
      "country": "us",
      "postalCode": "94043",
      "fullLocation": "Mountain View, CALIFORNIA, United States"
    },
    "refNumber": "JB0069884",
    "department": {
      "id": 2294038,
      "label": "Engineering, Infrastructure and Operations"
    },
    "postingUrl": "https://jobs.smartrecruiters.com/ServiceNow/744000122345610-senior-machine-learning-engineer-gai-search-relevance-moveworks",
    "visibility": "PUBLIC",
    "customField": [
      {
        "fieldId": "60345fa28b4ba8595bef1863",
        "valueId": "professional",
        "fieldLabel": "Recruiting Team",
        "valueLabel": "Professional"
      },
      {
        "fieldId": "60345e1a0b24a127cbdfa148",
        "valueId": "0082f6cbe6154da19322cbab1f6aa5af",
        "fieldLabel": "Employee Type",
        "valueLabel": "Regular"
      },
      {
        "fieldId": "5f63a78f1dae5c5c4e54ba2b",
        "valueId": "2294038",
        "fieldLabel": "Department",
        "valueLabel": "Engineering, Infrastructure and Operations"
      },
      {
        "fieldId": "COUNTRY",
        "valueId": "us",
        "fieldLabel": "Country/Region",
        "valueLabel": "United States"
      },
      {
        "fieldId": "5f63a78f1dae5c5c4e54ba2a",
        "valueId": "default",
        "fieldLabel": "Brands",
        "valueLabel": "ServiceNow"
      },
      {
        "fieldId": "60345d5c5165a31b17288279",
        "valueId": "722a833b93e4437798309f43c0d25990",
        "fieldLabel": "Region",
        "valueLabel": "AMS - North America and Canada"
      },
      {
        "fieldId": "603462175165a31b1728827d",
        "valueId": "CC6751",
        "fieldLabel": "Cost Center",
        "valueLabel": "6751 MVW Engineering"
      },
      {
        "fieldId": "6034601b43915a29a4b3389b",
        "valueId": "L_MTV001",
        "fieldLabel": "Job Location",
        "valueLabel": "1400 Terra Bella Avenue, Mountain View, California, 94043, United States of America(L_MTV001)"
      },
      {
        "fieldId": "618ed92b8f5e5f110e5bfb95",
        "valueId": "e5efb1ea-f0e1-4bc5-94b6-d5072787c528",
        "fieldLabel": "Work Persona",
        "valueLabel": "Required in Office"
      },
      {
        "fieldId": "690cc0e8c682c3dbadaa7d73",
        "valueId": "professional",
        "fieldLabel": "Job Posting Type",
        "valueLabel": "Professional"
      }
    ],
    "referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/ServiceNow/publication/cc9871a0-3465-4bef-bb18-81b77835b327?dcr_ci=ServiceNow",
    "defaultJobAd": true,
    "releasedDate": "2026-04-22T22:01:16.783Z",
    "experienceLevel": {
      "id": "not_applicable",
      "label": "Not Applicable"
    },
    "typeOfEmployment": {
      "id": "permanent",
      "label": "Full-time"
    }
  },
  "company": {
    "name": "ServiceNow",
    "identifier": "ServiceNow"
  },
  "jobAdId": "44035f31-e03f-4319-846d-bb8b02bd1882",
  "function": {
    "id": "engineering",
    "label": "Engineering"
  },
  "industry": {
    "id": "it_and_services",
    "label": "Information Technology And Services"
  },
  "language": {
    "code": "en",
    "label": "English",
    "labelNative": "English (US)"
  },
  "location": {
    "city": "Mountain View",
    "hybrid": false,
    "region": "CALIFORNIA",
    "remote": false,
    "address": "1400 Terra Bella Avenue",
    "country": "us",
    "postalCode": "94043",
    "fullLocation": "Mountain View, CALIFORNIA, United States"
  },
  "refNumber": "JB0069884",
  "department": {
    "id": "2294038",
    "label": "Engineering, Infrastructure and Operations"
  },
  "visibility": "PUBLIC",
  "customField": [
    {
      "fieldId": "60345fa28b4ba8595bef1863",
      "valueId": "professional",
      "fieldLabel": "Recruiting Team",
      "valueLabel": "Professional"
    },
    {
      "fieldId": "60345d5c5165a31b17288279",
      "valueId": "722a833b93e4437798309f43c0d25990",
      "fieldLabel": "Region",
      "valueLabel": "AMS - North America and Canada"
    },
    {
      "fieldId": "6034601b43915a29a4b3389b",
      "valueId": "L_MTV001",
      "fieldLabel": "Job Location",
      "valueLabel": "1400 Terra Bella Avenue, Mountain View, California, 94043, United States of America(L_MTV001)"
    },
    {
      "fieldId": "60345e1a0b24a127cbdfa148",
      "valueId": "0082f6cbe6154da19322cbab1f6aa5af",
      "fieldLabel": "Employee Type",
      "valueLabel": "Regular"
    },
    {
      "fieldId": "5f63a78f1dae5c5c4e54ba2b",
      "valueId": "2294038",
      "fieldLabel": "Department",
      "valueLabel": "Engineering, Infrastructure and Operations"
    },
    {
      "fieldId": "COUNTRY",
      "valueId": "us",
      "fieldLabel": "Country/Region",
      "valueLabel": "United States"
    },
    {
      "fieldId": "5f63a78f1dae5c5c4e54ba2a",
      "valueId": "default",
      "fieldLabel": "Brands",
      "valueLabel": "ServiceNow"
    },
    {
      "fieldId": "603462175165a31b1728827d",
      "valueId": "CC6751",
      "fieldLabel": "Cost Center",
      "valueLabel": "6751 MVW Engineering"
    },
    {
      "fieldId": "618ed92b8f5e5f110e5bfb95",
      "valueId": "e5efb1ea-f0e1-4bc5-94b6-d5072787c528",
      "fieldLabel": "Work Persona",
      "valueLabel": "Required in Office"
    },
    {
      "fieldId": "690cc0e8c682c3dbadaa7d73",
      "valueId": "professional",
      "fieldLabel": "Job Posting Type",
      "valueLabel": "Professional"
    }
  ],
  "defaultJobAd": true,
  "releasedDate": "2026-04-22T22:01:16.783Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "not_applicable",
    "label": "Not Applicable"
  },
  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
  }
}