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Home › Companies › Ec358fa9 B725 44bc B286 4a9210ae2c5b 19000101 000001 › Member Experience Specialist 26-018

Member Experience Specialist 26-018

Ec358fa9 B725 44bc B286 4a9210ae2c5b 19000101 000001 · Papillion, NE, US, Papillion, NE · Active · $16–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyEc358fa9 B725 44bc B286 4a9210ae2c5b 19000101 000001
TitleMember Experience Specialist 26-018
Normalized title-
Department / team-
LocationPapillion, NE, United States
Work model-
Employment typeFull Time
Salary$16–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from Ec358fa9 B725 44bc B286 4a9210ae2c5b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Papillion.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEc358fa9 B725 44bc B286 4a9210ae2c5b 19000101 000001
Sourcebaa4d3fd-ed7f-4e37-8c95-0507199ee2fe
ATS providerADP Workforce Now Recruiting

Description

Cobalt Credit Union 7148 Towne Center Parkway Papillion, NE 68046 Monday through Friday 8:00am to 6:00pm Saturday 9:00am to 3:00pm Sunday 11:00am to 3:00pm Member Experience Specialist – Video & Digital Banking Be someone’s banker from anywhere. Help members achieve their financial dreams. Are you an experienced banker who enjoys helping people and building meaningful relationships? Join our Member Experience team , where you’ll assist members through video, chat, phone, and digital banking tools while delivering exceptional service and financial guidance. In this role, you will serve as a financial advocate , helping members navigate financial challenges, alleviate financial pain points, and plan for their goals — all while using cutting-edge digital banking technology . Instead of being limited to a traditional branch, you’ll assist members from diverse communities and locations , creating strong relationships and meaningful impact every day. ¿Hablas español? Nos encantaría conocerte. What Makes This Role Unique Be someone’s banker from anywhere using video and digital banking technology Help members plan for their financial goals and dreams Serve as a trusted financial advocate who helps solve problems and ease financial stress Build meaningful relationships beyond traditional branch walls Work with innovative technology transforming modern banking Be part of a collaborative team dedicated to outstanding member experiences Key Responsibilities Assist members through video, chat, text, and phone banking channels Process transactions including deposits, withdrawals, and loan payments Open new accounts and maintain existing accounts Assist members with loan requests and financial service needs Identify opportunities to recommend credit union products and services Troubleshoot account and digital banking issues Educate members on online and mobile banking tools Build strong relationships while delivering efficient and accurate service Education & Experience Requirements Level I High school diploma or GED required Minimum 2 years of experience in a financial institution required 2 years of cash handling, sales, or customer service experience required Level II High school diploma or GED required Minimum 3 years of experience in a financial institution required 3 years of cash handling, sales, or customer service experience required Additional Qualifications Professional presence when interacting with members through video Strong communication and relationship-building skills Ability to troubleshoot technical issues across digital channels Computer and technology skills Ability to multitask in a fast-paced environment Schedule & Additional Requirements Weekend availability required Flexible scheduling All employees receive 11 paid holidays, PTO accruals beginning on your first day , a paid day off for your birthday and work anniversary, and tuition reimbursement for employees seeking a degree in job-related programs. Our full time employees are eligible for health and dental insurance, employer match for 401(k), This is a chance to work with some of the most innovative technology in the financial services industry! Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty locations. Cobalt Credit Union was established in 1946 to serve the military and we’re excited to offer our services to all community members across the counties we serve! At the heart of our organization is a strong belief in supporting and developing our team. Through ongoing training and personalized coaching, we help our employees grow both personally and professionally. We’re proud of our family-oriented culture—where people genuinely care about each other—and we’re committed to creating opportunities for growth within our organization. Equal Opportunity Employer/Vet/Disabled Keywords: Banking, Teller, banker, customer service, call center, representative, support, team member, bilingual, financial, bank, flexibility, benefits

Full job record

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Provideradp_workforcenow
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TitleMember Experience Specialist 26-018
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Department—
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CountryUnited States
RegionNE
CityPapillion
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Salary Min15.85
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First Seen At2026-05-31 18:52:34Z
Last Seen At2026-06-06 12:51:52Z
Last Checked At2026-06-06 12:51:52Z
Last Changed At2026-06-06 12:51:52Z
Inactive At—
Source Posted At2026-03-20 15:40:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><p id=\"isPasted\"><span style=\"font-size: 16px;\">Cobalt Credit Union</span></p><p><span style=\"font-size: 16px;\">7148 Towne Center Parkway</span></p><p><span style=\"font-size: 16px;\">Papillion, NE 68046</span></p><p><span style=\"font-size: 16px;\">&nbsp;</span></p><p><span style=\"font-size: 16px;\"><strong>Monday through Friday</strong></span></p><p><span style=\"font-size: 16px;\">8:00am to 6:00pm</span></p><p><span style=\"font-size: 16px;\"><strong>Saturday</strong></span></p><p><span style=\"font-size: 16px;\">9:00am to 3:00pm</span></p><p><span style=\"font-size: 16px;\"><strong>Sunday</strong></span></p><p><span style=\"font-size: 16px;\">11:00am to 3:00pm</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 16px;\"><strong>Member Experience Specialist &ndash; Video &amp; Digital Banking</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Be someone&rsquo;s banker from anywhere. Help members achieve their financial dreams.</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\">Are you an experienced banker who enjoys helping people and building meaningful relationships? Join our <strong>Member Experience team</strong>, where you&rsquo;ll assist members through video, chat, phone, and digital banking tools while delivering exceptional service and financial guidance.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\">In this role, you will serve as a <strong>financial advocate</strong>, helping members navigate financial challenges, alleviate financial pain points, and plan for their goals &mdash; all while using <strong>cutting-edge digital banking technology</strong>.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\">Instead of being limited to a traditional branch, you&rsquo;ll <strong>assist members from diverse communities and locations</strong>, creating strong relationships and meaningful impact every day.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-bottom:12.0pt;'><span style=\"font-size: 16px;\"><strong>&iquest;Hablas espa&ntilde;ol? Nos encantar&iacute;a conocerte.</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>What Makes This Role Unique</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\";'>Be someone&rsquo;s banker from anywhere</span></strong><span style='font-family: \"Times New Roman\";'>&nbsp;using video and digital banking technology</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Help members <strong>plan for their financial goals and dreams</strong></span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Serve as a <strong>trusted financial advocate</strong> who helps solve problems and ease financial stress</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Build meaningful relationships beyond traditional branch walls</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Work with <strong>innovative technology transforming modern banking</strong></span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Be part of a collaborative team dedicated to outstanding member experiences</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Key Responsibilities</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Assist members through <strong>video, chat, text, and phone banking channels</strong></span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Process transactions including deposits, withdrawals, and loan payments</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Open new accounts and maintain existing accounts</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Assist members with loan requests and financial service needs</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Identify opportunities to recommend credit union products and services</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Troubleshoot account and digital banking issues</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Educate members on online and mobile banking tools</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Build strong relationships while delivering efficient and accurate service</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Education &amp; Experience Requirements</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Level I</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>High school diploma or GED required</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\";'>Minimum 2 years of experience in a financial institution required</span></strong></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>2 years of cash handling, sales, or customer service experience required</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Level II</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>High school diploma or GED required</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Times New Roman\";'>Minimum 3 years of experience in a financial institution required</span></strong></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>3 years of cash handling, sales, or customer service experience required</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Additional Qualifications</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Professional presence when interacting with members through video</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Strong communication and relationship-building skills</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Ability to troubleshoot technical issues across digital channels</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Computer and technology skills</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Ability to multitask in a fast-paced environment</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>Schedule &amp; Additional Requirements</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Weekend availability required</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family: \"Times New Roman\";'>Flexible scheduling</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\">All employees receive 11 paid holidays, <strong>PTO accruals beginning on your first day</strong>, a paid day off for your birthday and work anniversary, and tuition reimbursement for employees seeking a degree in job-related programs.</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\">Our full time employees are eligible for health and dental insurance, employer match for 401(k),</span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong>This is a chance to work with some of the most innovative technology in the financial services industry!</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><h1><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty locations. &nbsp;Cobalt Credit Union was established in 1946 to serve the military and we&rsquo;re excited to offer our services to all community members across the counties we serve! At the heart of our organization is a strong belief in supporting and developing our team. Through ongoing training and personalized coaching, we help our employees grow both personally and professionally. We&rsquo;re proud of our family-oriented culture&mdash;where people genuinely care about each other&mdash;and we&rsquo;re committed to creating opportunities for growth within our organization.</span></h1><p><span style=\"font-size: 16px;\">Equal Opportunity Employer/Vet/Disabled</span></p><p><br></p><p><span style=\"font-size: 16px;\">Keywords: Banking, Teller, banker, customer service, call center, representative, support, team member, bilingual, financial, bank, flexibility, benefits</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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}
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