Support Engineer Level 3

{
  "content_hash": "4b352416ee6d8414dc96d434130d9ea9931496bffb6036045682537009037c54",
  "source_hash": "fbd66ab389d29315a88d51d15b68c075286ac65b3372801141f754dcb8d7445a",
  "last_changed_at": "2026-05-30T05:51:55.264Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Santiago, Santiago, 51000, Dominican Republic",
    "city": "Santiago",
    "region": "Santiago",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:32:17.103Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Santiago, Santiago, 51000, Dominican Republic",
      "city": "Santiago",
      "region": "Santiago",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "57",
    "isRemote": null,
    "location": {
      "city": "Santiago",
      "state": "Santiago"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18705",
    "locationType": "2",
    "jobOpeningName": "Support Engineer Level 3 ",
    "departmentLabel": "Service Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Santiago",
      "state": "Santiago",
      "postalCode": "51000",
      "addressCountry": "Dominican Republic"
    },
    "datePosted": "2026-02-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">About NTI</span></p>\n<p>NetTech International (NTI) provides back-office and technical support services to U.S.-based companies. Our team is composed of talented professionals dedicated to delivering high-quality solutions, operational excellence, and exceptional customer service.</p>\n<p>At NTI, collaboration, accountability, and continuous improvement drive everything we do.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>What is it like to work at NTI?</span></span></span><span> </span></p>\n<p>As a member of our technical team, you are critical to our customer success. We are a collaborative team dedicated to creating innovative solutions to solve our customers’ business challenges. We work hard and stay focused, but we never forget that the experience should be inspiring and enjoyable for the team, and that it all happens. </p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span>About the Role</span></span></p>\n<p>Synetek Solutions is seeking a highly skilled <span style=\"font-weight: bold\">Tier 3 Engineer</span> to serve as the final technical escalation point within our Managed Services team.</p>\n<p><br></p>\n<p>This is a senior-level position that is approximately <span style=\"font-weight: bold\">80% project-based and 20% support-focused</span>. The ideal candidate will lead infrastructure and cloud initiatives, audit security environments, mentor junior engineers, and help define frameworks for zero-trust implementations.</p>\n<p><br></p>\n<p>If you are a collaborative, solutions-driven professional with strong technical expertise and fluent English communication skills, we would love to hear from you.</p>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"text-decoration: underline\"><span><span>Project</span><span> Management</span></span></span></p>\n<ul>\n<li><span><span>Lead internal and client projects: migrations, replacements/upgrades, and deployments<span> </span></span><span>such as<span> </span></span><span>firewalls, network devices,<span> </span></span><span>corporate email, anti-spam, platform migration, virtualization, and more.</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Design and implement in cloud environments such as Azure, Intune, SharePoint, and OneDrive.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Attend project-related client meetings (kick-off and closure) and prepare project plans using our tools (ConnectWise PSA, ASANA, and others).</span></span><span> </span></li>\n</ul>\n<p><span style=\"text-decoration: underline\">Escalation &amp; Support</span></p>\n<ul>\n<li><span><span>Serve as</span><span><span> </span>the final escalation point for technical issues</span><span><span> </span>for our technical team to solve higher-level<span> </span></span><span>network</span><span>, hardware, and software issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain open communications with all team members to actively manage projects to their successful completion and escalated cases</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in on-call support activities per the on-call schedule.</span></span><span> </span></li>\n</ul>\n<p><span style=\"text-decoration: underline\">Systems &amp; Security Management</span></p>\n<ul>\n<li><span><span>All Tier 3 techs are<span> </span></span><span>required</span><span><span> </span>to complete admin training for<span> </span></span><span>all of</span><span><span> </span>our internal IT systems and tools</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Audit client environments for security vulnerabilities and<span> </span></span><span>assist</span><span><span> </span>in infrastructure planning.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lead in tuning alert thresholds across monitoring systems such as backups, anti-virus, critical systems, appliances, devices, and services</span></span><span> </span></li>\n</ul>\n<p><span style=\"text-decoration: underline\">Mentorship &amp; Documentation</span></p>\n<ul>\n<li>Mentor and train Tier 2 engineers.</li>\n<li>Contribute to and maintain internal documentation.</li>\n<li>Document procedures, troubleshooting steps, and system configurations clearly and thoroughly.</li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Required Experience</span></p>\n<p><span><span>Candidates should<span> </span></span><span>possess +6</span><span> of experience in an IT Support role within a<span> </span></span><span>business</span><span><span> </span>environment, with direct Managed Service Provider (MSP) experience preferred. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Expertise</span><span><span> </span>required includes: </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Proficiency</span><span><span> </span>in Windows Server, Active Directory, Group Policy, Remote Desktop, Systems Virtualization using Hyper-V and VMWare, and Microsoft Office Products. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Advanced knowledge of Intune / Azure AD, SharePoint Document Libraries, OneDrive, Microsoft Office 365 management, email (Exchange)<span> </span></span><span>administration</span><span><span> </span>and SPAM Solution</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Extensive experience in network design, deployment, administration, and support of equipment and services, including but not limited to firewalls, switches, wireless access points, site-to-site VPNs, and VLANs. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comprehensive understanding of cloud security, zero-trust frameworks, and industry best practices. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven experience in project management and coordination of client-facing technical initiatives. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>PowerShell and automation<span> </span></span><span>proficiency</span><span><span> </span></span><span>is</span><span><span> </span>preferred. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage server and storage hardware, including planning, installation, configuration, maintenance, and troubleshooting to ensure<span> </span></span><span>optimal</span><span><span> </span>performance and reliability.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Desired Certifications: </span></span></span><span> </span></p>\n<ul>\n<li><span><span>Azure, Microsoft 365, Security+, Windows Server, Networking. </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Preferred Experience with: </span></span></span><span> </span></p>\n<ul>\n<li><span><span>ConnectWise PSA (Manage), ConnectWise Automate, Control (</span><span>ScreenConnect</span><span>), IT Glue,<span> </span></span><span>BrightGauge</span><span>, and<span> </span></span><span>ThreatLocker</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\"><span><span>Skills &amp; Qualifications</span></span><span> </span></span></p>\n<ul>\n<li><span>Fluent in English</span><span> – Required</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Team player</span><span>, prepared to approach each day with a teachable and constructive attitude.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Ability</span><span> to manage multiple projects effectively.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Exceptional problem-solving</span><span> and critical thinking skills.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Meticulous attention to detail</span><span> on every support request or task.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Proficiency</span><span> in utilizing diagnostic tools, remote desktop software, ticketing systems, and other technical support software.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Excellent customer service skills</span><span>, capable of conveying technical information to non-technical clients in a respectable manner. The company culture is strongly driven by our passion for the industry and dedication to our clients.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Service-oriented approach</span><span> – committed to completing tasks accurately and efficiently.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Strong documentation skills</span><span> coupled with excellent verbal and written communication abilities.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Keen learner</span><span>, staying abreast of current technologies, and adept at quickly assimilating new technologies.</span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Perks &amp; Benefits:</span></p>\n<ul>\n<li>DR Law Benefits</li>\n<li>Equipment Provided</li>\n<li>Flexible schedule</li>\n<li>Friendly, collaborative team culture, team activities</li>\n<li>Opportunities for training, mentorship, and professional development</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Interview process</span></p>\n<ol>\n<li>Application and review</li>\n<li>HR screening call</li>\n<li>Manager interview</li>\n<li>Technical interview</li>\n<li>Last interview with the leadership team</li>\n</ol>",
    "compensation": null,
    "departmentId": "18705",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Support Engineer Level 3 ",
    "departmentLabel": "Service Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://hrfh.bamboohr.com/careers/57",
    "employmentStatusLabel": "Full-Time"
  }
}