Support & Deployment Engineer

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    "datePosted": "2025-09-15",
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    "description": "<p><span style=\"font-weight: bold\">Company Overview</span><br>ZutaCore is a leader in waterless, direct-to-chip liquid cooling solutions for AI and high-<br>performance computing workloads. Powered by its patented two-phase ZutaCore®<br>HyperCool® technology, ZutaCore removes heat directly at the processor through a sealed, closed-loop system—eliminating water use, reducing energy consumption by up to 82%, and enabling significantly higher compute density. By overcoming power and thermal constraints, ZutaCore helps data centers scale AI performance, unlock<br>operational savings, and advance sustainability across digital infrastructure.<br><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Why Join ZutaCore?</span><br>At ZutaCore, you’ll be part of a forward-thinking team helping define the future of AI and high-performance computing infrastructure through innovative, waterless liquid cooling technology. This hybrid field role offers flexibility, meaningful ownership, and the opportunity to directly influence how cutting-edge solutions are positioned and adopted across some of the world’s most demanding compute environments.</p>\n<p><br><span style=\"font-weight: bold\">What you'll do</span><br>As a Mechanical Deployment Engineer, you will deliver hands-on deployment of<br>ZutaCore solutions in customers’ Data Centers and provide remote and onsite expert support to facilitate timely resolution of technical product/solution issues. We are looking for a highly skilled professional to lead the physical installation, retrofitting, and field service of our cooling solutions. The ideal candidate would possess a strong mechanical background in HVAC and fluid-handling, alongside a deep understanding of server hardware components, to safely integrate our cooling technology directly into high-density computing environments.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Primary Responsibilities</span><br></p>\n<ul></ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Mechanical Deployment &amp; Hardware Integration</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Perform hardware retrofit, rack installation, and connectivity (power, water, network).</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate with facilities and third-party partners (as required), e.g., OxM servers, racks, facilities power, water, and networking.</span></li>\n<li><span style=\"font-size: 12pt\">Develop and execute comprehensive deployment plans, actively managing project timelines, internal and subcontractor resource allocation, hardware requirements, and site prerequisites.</span></li>\n<li><span style=\"font-size: 12pt\">Provide technical solutions, architecture and corresponding collateral: layouts, drawings, configurations, specs, calculations, product specifications, development and testing plans.</span></li>\n<li><span style=\"font-size: 12pt\">Manage system commissioning and decommissioning processes, ensuring all Acceptance Test Procedures (ATP) are strictly followed, and testing results are accurately recorded and securely stored in the designated repository.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate cross-functionally with internal teams to ensure complete readiness for deployment and site visits, validating that equipment availability, shipping schedules, and site prerequisites align with project outcomes for on-time system installation, and tracking any discrepancies to resolution.</span></li>\n<li><span style=\"font-size: 12pt\">Develop, update, and maintain standardized installation documentation, \"as-built\" records, and deployment plans to ensure consistency and quality across all customer deployments.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Field Service &amp; System Troubleshooting</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Deliver timely and accurate remote and onsite technical support for deployed ZutaCore solutions.</span></li>\n<li><span style=\"font-size: 12pt\">Log all calls and Customer Support Activities promptly upon acknowledgment and receipt in the Support automation software.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with R&amp;D, Engineering, Integration, and program management to generate plans and manage the execution of solutions for identified issues.</span></li>\n<li><span style=\"font-size: 12pt\">Replicate issues in the lab (as available) and maintain detailed records (support cases) of reported issues, including photos and videos provided by partners or customers.</span></li>\n<li><span style=\"font-size: 12pt\">Act as a key technical liaison between the field and internal cross-functional teams (including R&amp;D, Solution Architecture, and Account Management) to ensure prompt communication of issues and alignment on technical resolutions.</span></li>\n<li><span style=\"font-size: 12pt\">Partner with Operations, Logistics, and other support groups to provide field-level input for the continuous improvement and establishment of global deployment, support, and repair processes.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span><img width=\"1\" height=\"1\" src=\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR4AWJiYGBgAAAAAP//XRcpzQAAAAZJREFUAwAADwADJDd96QAAAABJRU5ErkJggg==\" alt=\"image\"></span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience and Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Education:</span><span style=\"font-size: 12pt\"> High School Diploma (Preferred: BS degree in Mechanical Engineering) or 4 years of equivalent experience.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Certifications:</span><span style=\"font-size: 12pt\"> Certifications in HVAC are a plus. EPA Universal Certification is not required. A proven desire to learn, expand your skill set, and continue earning relevant professional credentials is highly valued.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">MEP &amp; Data Center Infrastructure:</span><span style=\"font-size: 12pt\"> Minimum of 4 years’ experience with hands-on working knowledge across Mechanical, Electrical, and Plumbing (MEP) systems. This includes facility water loops, chillers, CRAC units, CRAH units, and their integration within data center cooling infrastructure, as well as working knowledge of electrical power systems, including voltage, phase, current (amperage), and power distribution.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Hardware Retrofitting &amp; Thermal Management:</span><span style=\"font-size: 12pt\"> Understanding of data center hardware components, layout, airflow design, and power delivery. Experience with modern high-density compute systems, and familiarity with CPU/socket configurations, GPU integration, PCIe expansion, and mechanical constraints related to thermal and power modifications. Direct technical or mechanical experience with liquid cooling systems is a strong plus.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">IT Familiarity:</span><span style=\"font-size: 12pt\"> General working knowledge of basic server and rack operations (e.g., physical racking, basic cabling, and powering up systems). Familiarity with Linux operating systems (installation, configuration) is a plus, but not required.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Professional Skills:</span><span style=\"font-size: 12pt\"> Detail-oriented with strong technical troubleshooting and problem-solving skills.</span></li>\n</ul>",
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