Customer Service Assistant III

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    "ExternalDescriptionStr": "<p style=\"line-height: 150%;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 150%;\"><strong>Customer Service Assistant III</strong></span></span></p><p style=\"line-height: 150%; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 150%;\"><strong>Location:&nbsp;</strong>5000 Kansas Avenue Kansas City, KS 66106</span></span></p><p style=\"line-height: 150%; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 150%;\"><strong>Work Model:&nbsp;</strong>Hybrid</span></span></p><p style=\"line-height: 150%; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 150%;\"><strong>Department:&nbsp;</strong>Inventory Management</span></span></p><p style=\"line-height: 150%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 150%;\"><strong>Make us your BEST Choice!&nbsp;</strong></span></span></p><p style=\"line-height: 12pt;\">&nbsp;</p><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\"><strong><u>Position Overview</u></strong></span></span></p><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Reporting to the Manager, Inventory Management Department - Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. To exceed customer’s expectations efficiently, consistently, and constantly. Must be friendly and respectful, dealing promptly with all complaints, and always honoring commitments.</span></span></p><p style=\"line-height: 12pt;\">&nbsp;</p><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\"><strong><u>Principal Duties and Responsibilities:</u></strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Manage multiple phone calls and emails daily from members while providing excellent customer service.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Make sure all retail members’ needs are met or exceeded, making sure customers are completely satisfied with the result.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Assist buyers in effective communication with retail members resolving all retail opportunities.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Create handbills as needed for emergency ad products, etc.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Process all ads and promotional information for all ad groups.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Accurately submits retail pre book orders daily, manage upload process, batching and verifying daily input of orders.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Works with assigned divisions to insure timely system entry of retail and Food Show orders.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Knowledge, Skills, and Abilities:</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">High school diploma</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Minimum of 6 months previous customer service experience</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Microsoft office experience required; access experience preferred.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Must be able to multi-task easily and efficiently.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Must possess excellent prioritization skills.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Must be detail oriented and have good organizational skills.</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Must be a good team player.</span></span></p></li></ul><p style=\"line-height: 12pt;\">&nbsp;</p><p style=\"line-height: 106%; margin-bottom: 8pt;\"><span style=\"color: rgb(34, 34, 34); font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; line-height: 106%;\">Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit&nbsp;</span></span><a href=\"http://www.awginc.com/\"><span style=\"color: blue; font-family: Calibri, sans-serif;\"><span lang=\"EN-US\" style=\"font-size: 12pt; line-height: 106%;\">AWGinc.com</span></span></a><span style=\"color: rgb(34, 34, 34); font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; line-height: 106%;\">.</span></span></p><p style=\"background-color: white; line-height: 142%; margin: 12pt 0in;\"><span style=\"color: rgb(50, 50, 50); font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; line-height: 142%;\"><strong>&nbsp;</strong></span></span><span style=\"color: black; font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 142%;\"><strong><u>Benefits:</u></strong></span></span></p><ul style=\"padding-left: 48px;\"><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Medical, Dental, &amp; Vision Insurance</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Health Savings Account</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Dependent Care Flexible Spending Account</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Paid Vacation, Holiday, and Sick Time</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">401(k) with 4% match along with 3 other contributions</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Tuition Reimbursement</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Basic &amp; Supplemental Life and AD&amp;D</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Employee Assistance Program</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Short-Term and Long-Term Disability&nbsp;</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Wellness Program</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 8pt; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN\" style=\"font-size: 12pt; line-height: 107%;\">Yearly Holiday Bonus</span></span></p></li></ul><p>&nbsp;</p>",
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